Your Upendo DNN Support Hub

Need help with your DNN site or one of our extensions?

You’re in the right place.

Whether you're a paying customer or exploring our free resources, this page will help you get the support you need quickly and easily.

Helping you 'fern' the respect of your site visitors.

Already a Customer?

Visit our Upendo DNN Support portal to open or manage support tickets, browse our knowledge base, and get personalized DNN help.

Downloads

Looking for product downloads or updates to your Upendo DNN extensions? Head over to our Extensions page to find what you need.

Free Support

Not a customer yet? You can still get help! Visit the DNN Community Forums to ask questions and connect with others in the DNN Community.

Free vs Paid Support Comparison

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Save time, avoid costly delays, and get expert help exactly when you need it — our support plans are built to keep your business moving forward.

Feature Free Support
(DNNCommunity.org)		 Paid Support
(Upendo Plans)
Ticketed Support (All plans)
Response Time SLA (Varies by plan)
Help with Custom Code (usually forums, maybe) (Enterprise plans only)
DNN Core Troubleshooting (usually forums, maybe) (Standard+ and Enterprise)
Upendo Extension Support (as time permits) (Full support)
Admin Task Assistance (Standard+ Annual & Enterprise)

Want guaranteed, expert help? View Support Plans

Upendo DNN Support Coverage Overview

Upendo offers flexible, expert-driven support plans designed to meet you where you are — whether you need quick help with a single module, ongoing care for your entire DNN website, or enterprise-grade maintenance with 24/7 access and source code assistance.

We’ve built our plans to scale with your business, so whether you’re a solo developer, a marketing team, or an IT department managing multiple DNN sites, you’ll get the support, stability, and responsiveness you need — without paying for things you don’t.

💡 From budget-conscious blocks of time to hands-on, high-touch support plans, we’ve got a path that fits your goals.

Pre-Support Checklist

Before submitting a ticket, please be ready to share:

  •   Your DNN version and hosting environment
  •   A detailed description of the issue (steps to reproduce)
  •   Screenshots or error messages (if possible)

Get Peace of Mind with Upendo DNN Support Today

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Modules Only

Affordable support for Upendo modules on a single website. Ideal for budget-conscious businesses who just need module-specific help without full site support.

This plan only includes support for the modules - not DNN.  

Supports 1 DNN site per plan.  

$88 / USD month $999 / USD year

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Modules Only (Unlimited)

Unlimited site support for Upendo modules across all your DNN installs. A great fit for agencies and power users managing multiple websites using our modules.

Choose this option if you need to support 5 or more websites.

$399 / USD month $2,999 / USD year

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Standard

Full DNN support for a single site, including module and website-level help. Perfect for businesses that depend on their DNN site and want fast, hands-on support.

Supports 1 DNN site per plan.  

Ideal if you only need support for a single site w/ limited needs.

$599 / USD month $4,999 / USD year

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Standard Plus Most Popular

All the benefits of Standard, but for up to 5 sites. Our most popular plan—ideal for growing companies or digital teams managing multiple web properties.

Choose this option if you need to support up to 5 websites.

$1,299 / USD month $8,999 / USD year

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Want to know more?  Compare our support plan options.

Do you still have questions or want to know more? 

We're happy to help with whatever you need!

Let's Talk About It