Privacy Policy
Last updated: April 15, 2025
UpendoDNN, a service of Upendo Ventures, is committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or engage with our services.
We’re based in San Mateo County, California, and serve clients around the world, including those in the European Union. As such, we comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect the following types of information:
Personal Information (PII)
When you interact with us, you may voluntarily provide information such as your:
- Name, email address, phone number, job title, company
- Billing or shipping address (when relevant)
- Account credentials (when using client portals or tools)
Automatically Collected Data
We collect certain technical data when you browse our site, such as:
- IP address, browser type, operating system
- Referring website, time spent on pages, and page interactions
- Device identifiers and cookies (see section 5)
Sensitive Data
We do not collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs, biometric data) unless explicitly provided and required for a specific service — and only with your consent.
2. How We Use Your Information
We use your information to:
- Provide and improve our services and website
- Communicate with you about your account or projects
- Respond to inquiries or support requests
- Send occasional updates about new features or services (you can opt out anytime)
- Meet legal or contractual obligations
We do not sell or rent your personal data to third parties.
3. Sharing Your Information
We may share your information with:
- Trusted service providers (e.g., cloud hosting, analytics, email delivery) who are contractually required to protect your data
- Legal authorities, if required to comply with applicable laws, regulations, or legal processes
- Other parties, only with your explicit consent
4. Your Rights
Depending on where you reside, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Object to or limit certain types of data processing
- Withdraw consent (where applicable)
- Request data portability (for GDPR-covered individuals)
To exercise these rights, email us at [email protected].
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences
- Improve website functionality
- Analyze site usage (via Google Analytics and similar tools)
You can control or disable cookies in your browser settings. Please note that some features may not work as intended without cookies.
6. Data Security
We take data security seriously. Your information is stored on secure servers, and we use industry-standard security protocols (like SSL encryption) to protect it from unauthorized access, use, or disclosure.
7. International Data Transfers
If you're located outside the United States, your information may be transferred to and processed in the U.S. By using our services, you consent to this transfer, understanding that U.S. privacy laws may not provide the same level of protection as those in your country.
We ensure any data transfer from the EU/EEA to the U.S. complies with GDPR requirements through appropriate safeguards (e.g., Standard Contractual Clauses).
8. Changes to This Policy
We may occasionally update this policy to reflect legal requirements or changes in our practices. If the changes are significant, we’ll notify you directly or through our website.
9. Contact Us
Questions or concerns?
Contact us at [email protected]