eDesk Updates

www.edesk.com

Product Feed support for Shopware (v6)

by Darren Heaphy

You can now connect product feeds from Shopware (v6), alongside Shopify, Magento and BigCommerce directly within eDesk. Product feeds are imported via the Training Content section and automatically refreshed every 24 hours, ensuring your

Rakuten tracking references now available

by Darren Heaphy

We now fetch tracking references for Rakuten orders directly into eDesk, enriching the order data available to your team. This means agents (and AI) can access and share tracking information with customers more easily when it’s available -

API token expiry controls and alerts

by Darren Heaphy

You can now set a custom expiry date for API tokens, with options for 30 days, 90 days, 1 year, or a specific future date. In addition, we’ve introduced expiry alerts, so you’ll be notified when a token is about to expire or has expired -

Product Feed support for BigCommerce and Magento

by Darren Heaphy

You can now connect product feeds from Magento and BigCommerce, alongside Shopify, directly within eDesk. Product feeds are imported via the Training Content section and automatically refreshed every 24 hours, ensuring your data stays up

New Marketplace: The Range

by Darren Heaphy

We’re excited to announce support for The Range, a major UK home, leisure, and garden retailer offering a wide assortment of products across home decoration, furniture, DIY, garden, toys, and lifestyle categories. Through The Range

Amazon FBM Tracking Number Support

We’ve expanded our Amazon integration to support tracking numbers for Fulfilled by Merchant (FBM) orders, bringing the same visibility you already enjoy for FBA. This means tracking information is now available directly within eDesk—

Walmart Returns

We now support Walmart Returns directly within eDesk, allowing you to manage and process return requests without leaving your dashboard. This means agents (and AI) can view return details and take action instantly—helping you streamline

Account-Wide Auto Order Attachment

We’ve introduced more flexible order attachment logic in eDesk, allowing you to link orders to buyer communications regardless of the channel they arrive through. This means you can now use an account-wide setting to automatically attach

FNAC File Attachment

We now support attachments in messaging for FNAC directly within eDesk, allowing you to receive attached files from buyers’ emails. This means buyers (and AI) can share images, documents and other file attachments easily—helping speed up

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