eDesk Updates

www.edesk.com

Facebook - Public Post Improvements

eDesk is leveling up our Facebook integration with two major updates to how we handle Public Posts. First, eDesk will now automatically download and display images or videos directly within the ticket view, giving you full visual context

Custom Order Fields

We’re excited to introduce Custom Order Fields. You can now create and manage unique data points specifically for your orders, with the ability to view or update notes directly from both the Ticket and Order screens. For those looking to

TikTok - Order & Product cards

We’ve enhanced our TikTok Shop integration with new support for Product and Order cards, bringing essential context directly into your workspace. When a buyer selects a specific item or order while messaging you on TikTok, eDesk will now

Launching Brands

We’ve just rolled out Brands, a new way to stay organized by grouping your various channels within eDesk to reflect your actual business structure. You can add, remove and assign Brands to Channels on your eDesk channel screen. Along with

Rakuten tracking references now available

by Darren Heaphy

We now fetch tracking references for Rakuten orders directly into eDesk, enriching the order data available to your team. This means agents (and AI) can access and share tracking information with customers more easily when it’s available -

API token expiry controls and alerts

by Darren Heaphy

You can now set a custom expiry date for API tokens, with options for 30 days, 90 days, 1 year, or a specific future date. In addition, we’ve introduced expiry alerts, so you’ll be notified when a token is about to expire or has expired -

Amazon FBM Tracking Number Support

We’ve expanded our Amazon integration to support tracking numbers for Fulfilled by Merchant (FBM) orders, bringing the same visibility you already enjoy for FBA. This means tracking information is now available directly within eDesk—

Walmart Returns

We now support Walmart Returns directly within eDesk, allowing you to manage and process return requests without leaving your dashboard. This means agents (and AI) can view return details and take action instantly—helping you streamline

Account-Wide Auto Order Attachment

We’ve introduced more flexible order attachment logic in eDesk, allowing you to link orders to buyer communications regardless of the channel they arrive through. This means you can now use an account-wide setting to automatically attach

Newer