Every subscription-based business eventually faces the frustrating reality of failed payments. In this very moment a loyal customer’s card somehow declines, and suddenly, you’re not just seeing a dip in revenue—you’re thrust into the uncomfortable role of a debt collector you never chose. Believe us – there’s a more effective, less painful way to handle this problem!
UniBee’s dunning management software is merged with our payment management system and is specifically designed to automate payment recovery. This means you can shift your focus back to what truly matters: growing your business, rather than constantly chasing down overdue payments.
Why Dunning Management Is Critical
Dunning is the systematic process of communicating with customers about any failed payments—often it makes all the difference between recovered revenue and permanently lost customers. Seems serious, right? Without a well-structured dunning system in place, you can face all sorts of uncanny situations, for example:
- Revenue Leakage: Up to 20% of your potential income could be slipping away due to expired credit cards or outdated payment information.
- Unnecessary Churn: Valuable customers might cancel their subscriptions not because they’re dissatisfied with your service, but simply because they forgot to update their preferred payment method.
- Wasted Resources: Your management team could be spending hours and hours to manually track all rejected payments, and that time could be spent on strategic initiatives for business growth.
Our automated dunning management solution addresses these challenges right on, transforming payment recovery process into an invisible process that, surprisingly, can even improve customer relationships.
How Our Dunning Management Software Works Its Magic
Unlike basic billing systems, UniBee’s dunning management software recognizes that each customer and every payment failure is unique.
Here’s what truly sets our approach apart:
Smart, Human-Centric Payment Recovery: Our system doesn’t resort to generic, impersonal reminders. Instead, it intelligently analyzes each customer’s history to determine the optimal time to reattempt payments or whether you need to kindly offer assistance for updating payment methods.
Protection Against Involuntary Churn: For SaaS and subscription businesses (which are our favorite), a significant portion of churn isn’t intentional; it always is a direct result of payment failures. Our sophisticated tools are proven to reduce this involuntary churn by as much as 40%.
Complete Transparency into Your Payment Health: You’ll face immediate and full insights into which accounts are at risk, which payment methods are most prone to failure, and precisely how much revenue you’re successfully recovering—all accessible from a single, intuitive dashboard.
Who Benefits Most from Dunning Management Software?
While any digital business with recurring payments can enjoy the rewards, we’ve observed the most impact is made for:
Subscription Businesses: Whether you make a SaaS platform, an e-commerce subscription service, or a membership-based model, our software seamlessly integrates with your existing billing infrastructure.
Growing E-com Companies: As your business expands, manual payment recovery will become more and more unsustainable. Automated dunning management makes sure you never leave money on the table, even as your customer base scales.
Customer-Centric Teams: If you prefer to avoid awkward conversations about money, let our system handle them. It delivers perfectly-timed, professional reminders that maintain positive customer relationships.
The Tangible Results You Can Expect
Companies that implement UniBee’s dunning management software typically experience:
- Increased Revenue Recovery: A significant 15-30% more revenue recovered from failed payments.
- Reduced Involuntary Churn: Up to a 40% decrease in customers lost due to payment issues.
- Time Savings: Your team can save 10+ hours per week that would otherwise be spent on manual payment collection efforts.
- Improved Customer Satisfaction: A noticeable uplift in overall customer satisfaction scores.
Ready to put an end to revenue loss? Book a demo with UniBee today and discover how effortless payment recovery can be!