Support
We know them as "Success Plans."
Because go-live should never mean good luck.
Success Plans
Our Success Plans are flexible support packages that give your team access to the right experts, when you need them most. Whether you’re looking for occasional backup or full-on strategic partnership, we’ve got a plan for that…and then some.
We offer three tiers of support with varying levels of hands-on time, strategy, and training so you can get the right level of support without overcommitting (or underinvesting).
And here’s the best part: you don’t have to be an existing TruNorth client to get help.
Success Plan Trial
- Are you like us and don't want to fully commit without getting to know the team? This might be the option for you!
- 30-day risk-free trial with a 5-hour usage threshold
- Cancel within the period and used 5 hours or less? Receive a full refund!
- Love it and want an annual plan? Do nothing to continue seamlessly!
Success Plan
Lite
- 10 hours per year covering break/fix, troubleshooting, small tweaks, and training guidance
- Simple, low-commitment access ideal for minimal-use environments or clients pairing with fixed-fee offerings
- Additional time is always available to add on if you use all of your hours!
Success Plan
Tier 1
- 24 hours per year plus a dedicated Account Executive, annual system review, and retraining workshop included!
- Ideal for growing orgs needing dependable ongoing support with light strategic guidance and structured annual touchpoints
Success Plan
Tier 2
- Everything in Tier 1 plus 75 hours per year, quarterly system reviews, and a free Bootcamp for one user per quarter!
- Expanded advisory support for complex, evolving environments
- Built for orgs that want proactive, structured engagement to continuously improve system performance and adoption
Compare the Cost of the Plans
| Plan | Price | Annual Support Hours | Best For |
|---|---|---|---|
|
Lite |
$199/month |
10 hours/year |
Break/fix requests, troubleshooting, small tweaks and adjustments |
|
Tier 1 |
$600/month |
24 hours/year |
Everything in Lite, more enhancements, training, and strategic input |
|
Tier 2 |
$2,000/month |
75 hours/year |
Everything in other tiers, high-volume support, complex systems, high-growth teams |
Are you a Cloud
Solution Partner
(CSP)? If so