You have questions, we have answers!
TruNorth Dynamics is a fully remote company with staff located in 10 states throughout the country.
TruNorth Dynamics serves nearly every industry across the country. From banks, service-based business, and manufacturers to medical clinics, agricultural businesses, and contract decorators – TruNorth Dynamics has helped hundreds of businesses across the country solve their business problems using Microsoft Dynamics solutions.
Dynamics 365 is a portfolio of business applications that deliver superior operational efficiency in all areas of your business including finance, sales, marketing, customer service, and field services.
Business Central is a cloud-based enterprise resource planning (ERP) solution that provides businesses with a comprehensive suite of tools to manage their financials, supply chain, and operations.
The cost of implementing Dynamics 365 Business Central varies based on several factors, including the size and complexity of the project, the number of users, the level of customization and integration required, and the resources required to complete the project.
It is important to work with TruNorth Dynamics to create a detailed implementation plan, otherwise known as your Solution Overview, that takes into account your specific requirements and goals, as well as any potential risks or challenges. This will help you get a more accurate estimate of the costs involved and ensure that your implementation is successful.
For Business Central or Great Plains support, please contact erpsupport@trunorthdynamics.com For CRM (Customer Relationship Management) support, please contact crmsupport@trunorthdynamics.com
Please contact clientsuccess@trunorthdynamics.com and your questions will be re-directed to the appropriate Client Success Manager
To ensure we continue delivering the skilled support and customer service our customers expect, TruNorth Dynamics evaluates their chargeable rates on an annual business. Customers can expect a $10/hour increase on January 1, 2025. For discussion on your current rate, please contact your Client Success Manager.
Please direct your updated needs to clientsuccess@trunorthdynamics.com
We’re sorry to hear your client is unhappy with their Dynamics support – we’re happy to help! Please email partnersuccess@trunorthdynamics.com with a brief description of your client’s needs and we will get back to you with more information on how we can help.
Please email partnersucess@trunorthdynamics.com and one of our dedicated Partner Success Managers will get back to you with the next steps to form a great partnership.
TruNorth is fully remote, with team members spread across 13 states (and growing!). Our CEO is based in Castle Rock, CO — but thanks to Teams, we’re basically everywhere at once.
Pretty much all of them. We’ve helped banks, manufacturers, medical clinics, service-based businesses, agricultural companies, and even contract decorators. If you’ve got business processes to untangle, chances are we’ve seen it before. And if we haven’t? We love a good challenge.
We don’t just drop software on your lap and call it a day. We get to know your business, your challenges, and your goals — the real stuff behind the scenes. If Dynamics 365 is the right fix, awesome. If it’s not, we’ll tell you straight up and help point you toward what is right. We’re not here to push product; we’re here to be the partner that genuinely cares about your success.
For Business Central or Dynamics GP support: erpsupport@trunorthdynamics.com
For CRM support: crmsupport@trunorthdynamics.com
(And yes, actual humans read these inboxes!)
No problem — just email clientsuccess@trunorthdynamics.com and we’ll make sure your message gets to the right person.
Your Client Success Manager is your best contact. Don’t know who that is? No worries! Email clientsuccess@trunorthdynamics.com and we’ll get you connected.
Yes! Think of us as your Dynamics wingman. We’ll bring the Dynamics expertise, while you stay the trusted advisor to your clients. Send us an email at partnersuccess@trunorthdynamics.com to get the ball rolling!
Yep — we offer referral incentives for MSPs, including up to 10% back on topline revenue. That way, everybody wins.
We’d love to connect! Reach out to partnersuccess@trunorthdynamics.com and we’ll get you set up.
Absolutely. Whether it’s troubleshooting, optimizing your setup, or helping you get more out of the system, our team can jump in and support you where you are. Email clientsuccess@trunorthdynamics.com to begin the convo!
Yes! We offer training for everyone from first-time users to seasoned pros. Our goal is simple: help your team feel confident, capable, and maybe even a little excited about Dynamics. Ready to chat? Email clientsuccess@trunorthdynamics.com to begin the convo!
It depends on the apps and features you need. Microsoft sets the pricing, but we’ll work with you to find the right license mix so you’re not paying for extras you don’t use.
That depends on your project — things like number of users, integrations, and customizations. Some projects are pretty straightforward, while others are more complex. We’ll give you a clear, tailored quote once we learn about your goals. Want a ballpark right now? Answer these questions for a high-level estimate!
We offer several flexible billing models to fit your business needs and cash flow preferences.
Cadence Billing
Cadence Billing divides your project cost into equal monthly payments over the life of your project.
Example:
- Project Estimate: $100,000
- Deposit: 10% ($10,000)
- Balance: $90,000 spread over 9 months
- Monthly Invoice: $10,000
Best For: Clients who want simple, predictable monthly payments.
Weighted Cadence Billing
Weighted Cadence Billing works like Cadence Billing but allows larger payments in your strong revenue months and smaller payments in slower months.
Example:
- Project Estimate: $100,000
- Deposit: 10% ($10,000)
- Payments:
- Jan–Apr: $5,000/month
- May–Jun: $27,500/month
- Jul–Sep: $5,000/month
- Total = $100,000
Best For: Clients with seasonal revenue cycles or prefer a predictable ramp up/ramp down of costs.
Accomplishment Billing
With Accomplishment Billing, you are invoiced when progress is made on specific milestones or goals. Accomplishment billing is still based on time and materials but tied directly to project progress and not completion.
Best For: Clients who want billing tied to tangible deliverables.
Time & Materials Billing
This is standard billing based on actual project hours and costs. Invoices are issued twice a month as work is performed.
Best For: Clients who want invoices that reflect real-time project consumption.
Fixed Scope Billing
Fixed Scope Billing means your project has a clearly defined scope and a fixed price. Payment is made in full before the project begins.
Best For: Clients who prefer cost certainty and a clearly defined project.
At TruNorth, our goal is to provide flexible billing options that align with your business operations, revenue cycles, and budgeting preferences.
At TruNorth, we offer both Fixed Scope and Time & Materials (T&M) project options. The right choice depends on how much flexibility you want during your project versus how important cost certainty is to your business.
Fixed Scope Projects
A Fixed Scope project is a defined set of deliverables at a pre-agreed price. Everything that is “in scope” is outlined before the project begins, and the total cost does not change as long as the scope stays the same.
The entire amount is paid upfront before the project begins.
- Pros:
- Cost certainty — you know exactly what you’ll pay and what you will receive in return.
- Clear timeline and deliverables.
- Works well for smaller, straightforward projects.
- Cons:
- Limited flexibility — changes to scope will require a change order and additional cost.
- Can be restrictive if your needs evolve during the project.
- Best For: Clients who want budget certainty and have a clearly defined project with minimal expected changes.
Time & Materials (T&M) Projects
A Time & Materials project is billed based on the actual hours worked and any related costs. You only pay for the time and effort spent on your project.
Invoices are issued twice a month, based on the hours consumed during that period.
- Pros:
- High flexibility — the scope can shift and adapt as your business needs evolve.
- Better suited for complex or uncertain projects where exact needs may not be known at the start or are envisioned to evolve throughout the project.
- Encourages collaboration and iteration.
- Cons:
- Total cost can vary, since it depends on how much time and work is required base4d upon an evolving set of requirements.
- Less predictable budgeting compared to Fixed Scope.
- Best For: Clients who value flexibility, adaptability, and iterative progress over rigid up-front definitions.
Subscriptions: by the 1st of each month
Projects & Support: around the 3rd and 18th of each month
You can pay via ACH, wire transfer, or credit card through our secure payment portal: pay.trunorthdynamics.com.
If you want to pay directly to our bank account, please reach out to finance@trunorthdynamics.com for our banking information.
Nope! Payments through our portal are fee-free. If your bank charges fees for direct transfers though, those are on you.
Yes—TruNorth provides dedicated project managers to lead and coordinate your project. If you also have a project manager on your team, we’ll work closely with them to align on project goals, financials, reporting, and risk management. This partnership ensures smooth communication, shared accountability, and a unified approach to delivering your project successfully.
Your data security is our #1 priority. We follow Microsoft’s security frameworks and use industry-standard safeguards — like access controls, role-based permissions, encryption, and monitoring — to keep your information safe.
Dynamics 365 and related Microsoft cloud services meet a long list of enterprise-grade compliance standards, including GDPR, HIPAA, ISO, SOC, and FedRAMP. We’ll work with you to make sure your solution checks the boxes that matter most to your business.