Field service workflow platform
Field teams need tools that work as hard as they do
Transform your field service operations for productivity and efficiency
Industry leaders trust TrueContext for faster, safer, smarter field service.
Built for modern field service: Mobile-first, low-code, and compliance-ready
Balancing technical excellence with forward-thinking features, TrueContext keeps your team agile, your data secure, and your processes compliant.
Offline, cross-platform mobile forms that work anywhere, anytime
TrueContext’s cross-platform mobile app delivers reliable performance in any environment.
Offline capabilities let technicians access service history, go through workflows, and capture photos, signatures, and GPS coordinates without connectivity. Everything syncs automatically when your techs reconnect.
Field service software needs to work where your teams work, including basements, oil rigs, and medical facilities. TrueContext stays productive regardless of location or network conditions.
Build custom field service workflows without coding
TrueContext’s low-code platform empowers operations teams to create, deploy, and modify guided workflows tailored to your field service needs.
Operations teams can build adaptive forms with conditional logic and data validation that reduce errors and improve first-time fix rates, without IT dependencies or development time.
Workflows guide technician behavior, reduce human error, and deliver audit-ready data back to enterprise systems. Operations teams control the process, and field teams get clear instructions that make complex jobs simpler.
Automated field service reporting and documentation
TrueContext eliminates manual paperwork by automatically generating custom reports in multiple formats (PDF, HTML, and Word) from completed forms.
Reports are instantly distributed to stakeholders, customers, and back-office systems with timestamps, audit trails, and compliance-ready documentation.
Administrative burden drops. Data accuracy improves. Workflow analytics show you where processes can be optimized, turning every completed job into insight that makes the next one better.
Actionable, real-time analytics for field operations
With configurable dashboards, you get immediate visibility into field performance metrics. Drill down into submission analytics by form, team, user, and location to identify trends and address issues before they escalate.
Connect to your existing business intelligence tools for extended analysis. Add Birst integration to gain deeper insights into how field performance impacts your broader business goals.
Enterprise-grade security and compliance for field services software
TrueContext delivers enterprise-level reliability with 99.9% uptime and rigorous security measures validated through SOC 2 Type II, HIPAA, and Title 21 CFR Part 11 certifications.
Built for regulated industries, our platform protects sensitive data and supports enterprise compliance at scale.
Bidirectional, enterprise system integrations for connected field service
TrueContext offers out-of-the-box connections with leading field service management (FSM), customer relationship management (CRM), enterprise resource planning (ERP), and enterprise asset management (EAM) platforms.
This means data flows automatically between the field and the office. Technicians get the correct information before jobs start. Back-office systems update when work is complete.
Custom integrations through REST API, webhooks, and HTTP endpoints connect TrueContext to any system you use.
Smart implementation for smarter field service management
Implementing new technology across field operations is often slow, disruptive, and difficult to scale, especially in regulated industries. TrueContext removes those barriers.
Our proven methodology accelerates deployment, simplifies even the most complex setups, and ensures fast adoption across teams. Whether you’re replacing paper processes or modernizing legacy systems, we help you go live faster and stay aligned in the long term.
A solution for the complexities of the field
How different industries use TrueContext
Field Service
Accelerate work order completion, reduce manual errors, and give technicians real-time access to service history and job details.
Oil & Gas
Support remote inspections, standardize safety reporting, and maintain operational visibility even in low-connectivity environments.
Industrial Equipment
Keep equipment running with real-time maintenance workflows, automated inspections, and consistent data capture across job sites.
Medical Equipment
Automate regulatory checklists, capture photo documentation, and ensure consistent servicing of high-value medical assets.
Case Studies
Leading companies are powering their field force for productivity
The very first apps that we deployed took 5-10 minutes to develop. We probably spent more time whiteboarding the app than it took to build and actually deploy it out to the field.
Jim McKiel
SR. Operation Program Manager
Johnson Controls
Basically, we would use one document to fill thousands of maintenance documents – possibly north of 10,000 of them. It’s really slick, and it’s going to add a ton of value for us because we won’t have to manage or maintain all those documents separately. It’s exponential.
Bob Summers
Director of Field Technology
Occidental Petroleum
It’s not just about engagement. You help them realize it’s an easier way to perform their jobs and make better use of their time. I’m not seeing any other product at this point in my IT career that is more impactful than TrueContext.
Alfredo Figueroa
Utilization Deployment Advisor
Shell
The purpose of inspections is to generate high-margin work, like service or deficiency jobs, predicated on those inspections. The platform has enabled us to take that to the next level, with photos and other types of information included in the data record.
Calvin Hunter
Project Manager
Vipond
Frequently Asked Questions
What is field service software, and how does TrueContext work?
What features does TrueContext field services software include?
Does TrueContext integrate with FSM, CRM, and EAM systems?
Can TrueContext replace my existing field service management system?
How much does TrueContext field service software cost?
Still have questions?
Book a 15-minute chat to learn how you can make TrueContext work for you.