FAQ

Tickets

Can I get a refund for an unused ticket?

All ticket sales at The Cultch are final. If you wish to exchange a ticket before the scheduled performance you can do so by contacting the box office. Exchanges for single ticket purchases are subject to availability and a $6 exchange fee. 

Subscribers receive free and flexible ticket exchanges within the same show. You may exchange to a different show for a $3.00 per ticket fee. 

What if I can’t attend a performance that I have booked?
You can exchange your ticket by contacting the Box Office at least 48 hours in advance of your scheduled performance. Exchanges are subject to availability, price differences and exchange fees. 
 
You may gift your ticket to a friend or family. If you have an e-ticket, forward the ticket pdf and email. If you selected Will Call pick up, contact our Box Office in advance with your order number and let us know who will be claiming your ticket.
What is a Talkback?
A Talkback is an informal post-show discussion with artists from the show. Members of the cast and crew gather onstage to give insight about the creative process, themes and other interesting tidbits. Open to all audience members.
 
*Talkbacks are listed in Showtimes and are not available for every production..
What is a Preview?
A Preview is a public performance that takes place before the Opening Night. It is a regular performance that is monitored by the creative team for final touches and adjustments.
What are Pay What You Choose Shows?
On Pay What You Choose (PWYC) show dates, patrons choose the amount they’d like to pay.
 
*PWYC shows are not available for every production.
What does partial or obstructed view mean?
Some seats in the Historic and York Theatre may have an incomplete view of the entire stage because of the seat position (below stage level), stage design or a physical obstruction such as a railing, overhang or pole.
 
These seats are marked with an italicized i. If you hover your mouse over the symbol, a short explanation appears. Reach out to our Box Office to learn more about specific partial and obstructed view seat information.
Help! I can't find my tickets!
You can access e-tickets online by logging into your Cultch account on our website. You can also email Box Office who will resend them.
 
Alternately, visit the Will Call window when arriving at the theatre and we will reprint your tickets.
Oh no! I lost my physical tickets!
Call 604 251 1363 or email Box Office and we can print out replacements for pick up on your way into the theatre.
I want to buy a gift ticket/subscription. What is the best way to do that?
We suggest buying a gift certificate, either online or by calling the Box Office at 604 251 1363. Gift certificates may be purchased in any denomination and allow recipients to choose their desired package and shows.

Attending a performance

Where are your venues located?

The Cultch operates three theatre spaces: The Culture Lab, Historic Theatre and York Theatre. Be sure to check your ticket to see where your performance is taking place!

The Culture Lab and the Historic Theatre are located at 1895 Venables Street at the corner of Venables Street and Victoria Street. 

The York Theatre is located just a few blocks away at 639 Commercial Drive at the corner of East Georgia Street and Commercial Drive.

Does The Cultch admit latecomers?

We can never guarantee that latecomers will be admitted. Please arrive at least 15 minutes prior to show time to guarantee seating!

Are all of your theatres wheelchair accessible?

Yes. However, we have only a limited number of mobility seats available. Please call The Cultch Box Office in advance at 604.251.1363 to reserve those seats. 

Where is Parking?
There is side street parking close to each venue.
 

How can we help?

You can visit www.thecultch.com for more information, or contact us directly by phone: 604.251.1363 or email: [email protected]. 

CONTACT BOX OFFICE