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Troubleshooting
Having trouble? Find quick answers to common technical issues here.
Technical Issues
- I can't enable my microphone and camera after installing Windows 11
- Can't record simultaneously in more than one room
- I'm experiencing audio echo or feedback
- My audio isn't working/my camera isn't working
- My browser freezes or lags when attempting to share my screen
- I am getting booted or kicked out, continuously, of a Digital Samba meeting or webinar
- Missing, lost, or accidentally-deleted recordings
- Forced layouts aren't working
- I'm having trouble uploading an image
- After I uploaded a PowerPoint presentation (.PPT), the resolution was very low. Is this common?
- I'm being redirected to the end-to-end encryption unsupported browsers page
- I'm having issues using Zscaler's VPN services
- Issues with screen sharing on Mac computers
- I'm having quality issues in a meeting. Could it be a latency issue?
- Digital Samba is failing to convert my uploaded file under the 150 MB limit
- My meeting invites are not being delivered
- .CSV File Import Issues
- I'm experiencing buffering
- VPN and Firewall Troubleshooting steps
- Digital Samba's system check