Refund Policy
Our 100% Money-Back Commitment to Your Success.
We take great care in providing the best study help possible. However, in rarest cases of low accuracy, we provide full transparency through our refund criteria.
100% Refund Scenarios
- Work received with less than 60% accuracy.
- Double payments or payments exceeding the original quote.
- Plagiarism above 20% (Turnitin report) excluding bibliography.
- Overall work quality is incorrect or incomplete.
Partial Refund Scenarios
- Work received with 60% to 70% accuracy (40% refund).
- Midway cancellation (Max 30% refund if resources spent < 70%).
- Double payments or incomplete delivery.
Deductions occur because tutors are reserved and paid for their time spent on your task.
The Refund Process
1. Contact Window: Please apply within 3 days of delivery. While we are not strictly compelled to honor requests after this period (see Terms), we often do so in good faith to ensure your satisfaction.
2. Evidence: Provide specific details and evidence to back your claim. Thorough evaluations take time and may require additional materials from your side.
3. Approval: Once approved by our quality team, funds are sent to your original payment method within 3 to 5 business days.
Good Faith Policy
We strive to be fair. Even past the 3-day mark, reach out and we will review your case.