Moose: AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (483)
- Developer
- Vegahub Technology Inc.
Featured images gallery
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Languages
English
Works with
- Shopify Admin
- BON Loyalty
- Livechat
- Messenger
- UpPromote Affiliate Marketing
Categories
Real-time messaging
Automated responses
Editing tools
Pricing
Free Forever
Free
Features
- [MORE COMPLETE than most Free plans]
- AI chatbot assistant included
- 100 products for AI training
- 90 days chat history
- Standard widget customization
- Unlimited FAQs
- Detailed analytics
- Messenger & Instagram integration
Starter
$19 / month
$0.04 per extra AI replies
Features
- AI chatbot replies: 1000 messages/month
- 500 products for AI training
- 12 months chat history
- 3 team members added
- Advanced widget customization
- Premium FAQs templates
- Chat widget translation
- Unlimited integration
7-day free trial
Growth
$49 / month
$0.038 per extra AI replies
Features
- AI chatbot replies: 5000 messages/month
- 5000 products for AI training
- Unlimited chat history
- 10 members added
- Unlimited email channels
- 300 tickets/month
- Advanced ticket management features
- Priority support
7-day free trial
Business
$249 / month
$0.025 per extra AI replies
Features
- AI chatbot replies: 10000 messages/month
- 20000 products for AI training
- Unlimited chat history
- Unlimited team members added
- 2000 tickets/month
- Dedicated support service
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (483)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants find this app transformative for customer support, enhancing communication and streamlining operations. It automates responses, manages FAQs, and offers personalized recommendations, saving time and improving user experience. Key features like AI Response Builder and chatbot enable quick, accurate replies. Seamless Shopify integration, customizable widgets, and smart ticket routing are praised. The support team is commended for their responsiveness and expertise in setup and customization.
Great experience with MooseDesk!
The support team is fast, friendly, and very helpful. Special thanks to Mabel for the excellent support.
As a growing company, we really appreciate the features and see a lot of potential, especially with the AI. Looking forward to exploring more and seeing new features in the future!
Highly recommended!
It’s a great app. I do wish there were more customization options available on the free plan, but I’m still happy with what’s included. It’s really valuable for small shops, even with current limitations. I plan to upgrade to the paid plan once my order volume increases significantly.
Kelly was very helpful in resolving an issue where the bot wasn’t recognizing my product information when customers asked questions.
Thanks!
So excited to implement the AI chat bot. Mabel is awesome! She is responsive and thorough. She is answered all of my questions. Highly recommend.
Support
App support provided by Vegahub Technology Inc..
Resources
Developer
Launched
August 22, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
-
Store owner
Name, email address, phone number, physical address
-
Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, Shopify admin
-
Edit customers
Customer data
-
View products
Products, collections
-
Edit orders
Draft orders, merchant managed fulfillment, all order history
-
View discounts
Discount codes and promotions
-
Edit Online Store
Online Store pages, theme
-
Edit Shopify admin
Files
Featured in
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
