Update - We will continue to update you on the rollout of the fix as we receive new information.
Jan 15, 2026 - 15:48 EST
Update - We will continue to update you on the rollout of the fix as we receive new information.
Jan 15, 2026 - 06:28 EST
Update - We will continue to update you on the rollout of the fix as we receive new information.
Jan 15, 2026 - 03:29 EST
Update - We will continue to update you on the rollout of the fix as we receive new information.
Jan 15, 2026 - 01:27 EST
Update - We will continue to update you on the rollout of the fix as we receive new information.
Jan 14, 2026 - 23:33 EST
Update - We will continue to update you on the rollout of the fix as we receive new information.
Jan 14, 2026 - 20:45 EST
Update - We are issuing a fix and will update you as the roll out resolves the issue.
Jan 14, 2026 - 18:14 EST
Update - We continue to work on a fix and will update merchants once the resolution is confirmed.
Jan 14, 2026 - 16:25 EST
Identified - We've identified the problem impacting POS-only accounts and we're working on a solution.
Jan 14, 2026 - 14:57 EST
Update - We are investigating and will keep you updated.
Jan 14, 2026 - 14:56 EST
Update - We are investigating and will keep you updated.
Jan 14, 2026 - 13:46 EST
Investigating - Some POS-only staff accounts are unexpectedly showing as inactive, preventing these users from accessing their POS Accounts. We are currently investigating and will keep you updated.
Jan 14, 2026 - 13:36 EST