About ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the...
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
Previous Versions
Here you can find the changelog of ServiceDesk Plus MSP since it was posted on our website on 2016-09-20 22:42:56.
The latest version is 5.9.5 and it was updated on 2026-06-18 00:13:47. See below the changes in each version.
ServiceDesk Plus MSP version 5.9.5
Updated At: 2026-01-14
Changes: Version 5.9.5:
1.Task attachments are now supported from 14000
2.Request sorting is available from version 14200
3. Security enhancements.
ServiceDesk Plus MSP version 5.9.4
Updated At: 2025-12-10
Changes: Version 5.9.4:
1. The app has been updated with the new logo.
2. Android 15 compatibility
3. SD-134756: Fixed crashes in Add work log screen
4. Security enhancements
ServiceDesk Plus MSP version 5.9.3
Updated At: 2025-01-21
Changes: Version 5.9.3:
1. This version is compatible with server build 14900.
2. Resource images and details are supported in the Add/Edit Request & Request Properties pages from server build 14900.
3. Refer Additional Fields RAF are supported in the Add/Edit Request from server build 14900.
ServiceDesk Plus MSP version 5.9.2
Updated At: 2024-09-30
Changes: Version 5.9.2:
Security enhancements and compatible with 14820 build.
ServiceDesk Plus MSP version 5.9.1
Updated At: 2024-08-21
Changes: Version 5.9.1:
1. Request Task Billing Worklog: This feature allows users to add billing worklogs to request tasks. It has been supported from server build 14810.
2. Worklog New Billing Fields: Users can now set billing status, mode and payment status from the mobile app. This feature has been supported from server build 14710.
3. The sign-off, set billability, and associate contract functionalities have been updated with V3 API from server build 14710.
4. App is compatible with Android 14.
ServiceDesk Plus MSP version 5.9
Updated At: 2024-04-18
Changes: Version 5.9:
1. Asset Module is supported from SDPMSP 14700. It allow users to seamlessly add and manage assets by scanning Barcode/QR Code. It includes viewing Assets list, Details and Editing assets.
2. Supported Web RDP functionality.
3. Issue FixedID #23005: Redirecting to a request details from task details page.
ServiceDesk Plus MSP version 5.7
Updated At: 2024-03-11
Changes: Version 5.7:
1. Introducing FAFR Support from SDPMSP 14700: Administrators can effortlessly enable field and form rules by navigating to Admin Templates & Forms Field and Form Rules and selecting the "Enable Field and Form Rules for Mobile App" option. Scripts execution is not supported now.
2. Supported Priority matrix from SDPMSP 14700: Priority will be updated based on Urgency & Impact fields.
ServiceDesk Plus MSP version 5.6
Updated At: 2023-10-17
Changes: Version 5.6:
1. Supported Two Factor Authentication loginTFA from SDPMSP 14500
2. Reply templates supported from SDPMSP 14500
3. Issue ID - 21868: Add request, multi line description entered in mobile will be reflected in web.
4. Issue ID - 22226: Crash is fixed when technician approve the change.
ServiceDesk Plus MSP version 5.5.2
Updated At: 2023-08-30
Changes: Version 5.5.2:
1. App is compatible with Android 12 & 13.
2. Media & Camera Permissions:
From Android 12, the app no longer requires separate media permissions. Instead, only the camera permission will be requested.
3. Push Notification Permission:
From Android 12, the app will ask for push notification permission. This suggests that the app is adapting to Android 12's permissions model, where apps need to explicitly request notification permissions to ensure user privacy and control.
ServiceDesk Plus MSP version 5.5.1
Updated At: 2023-08-10
Changes: Version 5.5.1:
Issues Fixed:
1. Issue ID- 21843: Getting account change restricted error in edit request page is fixed.
2. In Add/Edit request, if the assets got cleared invalid input error won't be displayed.
3. In Edit Request, respective site will be set instead of the first item in the list.
Disclaimer
Official Google Play Link
We do not host ServiceDesk Plus MSP on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for ServiceDesk Plus MSP is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
