How we work
We walk you through every step.
Custom window treatments involve a lot of choices. We make the process clear, unhurried, and simple, from your first call to the final adjustment in your home.
Measured on-site
We come to you. You never guess at measurements.
Made to order
Every treatment is custom-made for your specific windows.
Installed by our team
One team handles measurement, fabrication, and install.
- Based in Van Nuys · serving the San Fernando Valley & West LA
From your first call to the final adjustment.
Here is every step of working with RomRollShade — what we do at each stage, and what you can expect.
01
Initial Call or Consultation Request
You call us, message us on WhatsApp, or submit a consultation request. We’ll ask a few quick questions about your windows and what you’re looking for. There’s no obligation — just a conversation.
What happens
We schedule a site visit or answer preliminary questions over the phone if that’s easier.
02
Site Visit and Project Review
We visit your home and walk through every window together. We look at the light, the room’s use, how the space is oriented, and what you’ve described wanting. This is also where we start discussing style, fabric, and function.
What happens
We bring sample materials and take notes on every window. No selling pressure — just discovery.
03
Precise Window Measurement
We measure every window precisely, ourselves, on-site. You don’t need to measure or estimate anything. Accuracy here determines how well everything fits and hangs — so we never skip or rush this step.
What happens
Every dimension is recorded. We note obstructions, hardware positions, and special conditions.
04
Product and Fabric Recommendation
Based on the visit and your goals, we make specific product recommendations. We don’t offer a catalog — we recommend what fits your windows, your rooms, and your light. You review samples, ask questions, and confirm the direction.
What happens
We walk you through the pros and cons of each option. No pressure to decide on the spot.
05
Detailed Quote and Approval
We send a written quote that covers every window, every product, and all associated costs. We don’t start fabrication until you’ve reviewed and approved the quote. No surprises after the fact.
What happens
Review at your own pace. Call us with questions. We revise the quote if anything changes.
06
Fabrication, Sourcing, and Lead Time
Once approved, your order goes into production. For drapery, we source fabric and fabricate in our workroom. For shades and motorized systems, we source from trusted suppliers. Lead times vary by product — we confirm them at the quote stage.
What happens
We keep you informed as your order moves through production and confirm an install date.
07
Professional Installation
Our team arrives on the agreed date and installs everything cleanly and precisely. We handle all mounting, hardware, and motorized wiring. We work carefully in your home and clean up after ourselves before leaving.
What happens
We install every window on the agreed scope. If something needs adjustment on the day, we handle it.
08
Walk-Through, Adjustment, and Follow-Up
Before we leave, we walk you through every window. We demonstrate any motorized systems, answer questions, and confirm everything is working as expected. If anything needs a follow-up adjustment, we schedule it.
After the project
We remain reachable after installation. Call us if anything needs attention later.
What to expect when working with us
We confirm lead times in writing at the quote stage. No guessing, no vague estimates.
We come to you. Every measurement and recommendation happens in your actual home.
Our team works carefully in your home and leaves the space clean when the job is done.
We remain reachable after the job is done. If anything needs attention, we follow up.