Patient Experience Professionals
Champion Compassionate Care
Transform feedback into action with real-time insights, AI-powered dashboards, and tools that elevate the voice of every patient.
Trusted by 25,000+ Healthcare Providers
Outdated Surveys Are Failing Your Patients
You're patient-focused, but without real-time insights, small issues grow into bigger problems.
Traditional feedback tools are too slow, too vague, and too passive. You need fast, actionable data to stay ahead of patient concerns, drive real improvements, and protect the trust you work so hard to build.
Lagging Feedback
Delayed responses make it hard to fix problems fast. Real-time feedback helps you act early and prevent escalation.
Unclear Data
Too much data, not enough clarity. Simplify insights so you can make smarter decisions that actually drive improvement.
Lost Patient Trust
Without timely action, patient frustrations grow. Proactive feedback helps preserve satisfaction, loyalty, and your brand reputation.
Here’s How We Help You Drive Meaningful Change
Capture Real Patient Voices
Short, friendly, post-visit micro-surveys deliver honest feedback at a high response rate.
Act in Real Time
When service breaks down, alerts route issues to the right staff — instantly.
Uncover What Matters Most
AI surfaces sentiment trends, improvement tips, and coaching insights across roles and locations.
Testimonials
Don't Just Take Our Word For It
Loved by patient experience professionals, backed by results, and trusted to enhance provider reputations.
"This partnership with rater8 has truly transformed how we engage with our patients. With rater8, we’re not just seeing numbers — we’re gaining a holistic view of our patients’ experiences. They feel genuinely cared for, and that’s what matters most to us."
Amanda Salazar
"It was clear from day one that we’d made the right decision. Drawing conclusions and making decisions based on patient experience data has never been easier."
Chris Ivaska
"rater8 has truly helped transform our practice for the better. Their surveys and review requests are presented in a format that’s easy for our patients to understand, and their platform allows us to gather accurate patient feedback in real time. Thanks to rater8, we’ve been able to continuously and effectively improve the patient experience."
Ryan Hebert
"I think the beautiful thing about rater8 is that it's a solution that manages itself and allows you to make decisions that are informed. It allows you to really do more meaningful work because you can have the conversations, you can talk, you can take the time, and you can build a relationship with your staff and with your patients. I'm just extremely thankful for rater8 and what it's been able to do for our care teams and our patients."
Victoria Wood
Impact Showcase
Measurable Outcomes for Forward-Thinking Practices
35%
Average response rate to surveys and review requests
4.89
Average star rating
30M+
Data points for benchmarking
Foster Better Care
rater8 helps you capture the patient experience in a way that feels natural, honest, and non-intrusive. Tailor survey questions to appointment types, collect insights post-visit, and make every response count.
Fix It Fast
rater8’s service recovery tools alert the right people when patients leave negative feedback so they can close the loop, rebuild trust, and prevent recurrence.
Act With Precision
Don’t get buried in data. Use AI summaries and smart filters to highlight themes, locate coaching opportunities, and identify both risk areas and success stories — by provider, team, or clinic.
Case Study
Can we use our own survey questions?
Yes — you can customize questions by appointment type and role while still benchmarking against our 30M+ data lake.
How anonymous is patient feedback?
Completely anonymous by default, but patients can opt to reveal their identity if they want follow-up.
Can we segment by provider or department?
Absolutely. Use filters for provider, specialty, job title, location, and more.
Is implementation difficult?
Not at all — we integrate with 100+ EHR systems. Most practices are up and running in under 3 weeks.
Can I protect a patient from receiving multiple feedback requests?
Yes! With rater8, you can set up blackout periods to avoid over-messaging.
Ready to elevate every patient's experience?
Transparent pricing. Quick onboarding. Results in weeks, not months.