After purchasing the plugin/extension, you’ll get 2 emails from us (Password Protect WordPress – hello@preventdirectaccess.com), namely “Your Password Protect WordPress Pro account has been created!
“ and “Your Password Protect WordPress Pro order is now complete!” where you can download our plugin and manage your subscription.
How to manage your subscription?
Step 1: Click the “Set Your New Password” button in the email titled “Your Password Protect WordPress Pro account has been created!” to set up your password.
Step 2: Set up your password
After successfully resetting your password, you will be redirected to your account page dashboard, and the tabs:
- Orders
- Downloads
- Addresses
- Payment Methods
- Account Details
- Subscriptions
- Log out
Each order can only include one plugin or extension, making it easier to track and manage purchases.
All purchased plugins and extensions will be managed via the Order page, allowing you to:
-
View Orders: Access all plugin and extension purchases.
-
Download Invoice
Note: PPWP extensions come with a license key, but it can’t be used to activate the PPWP Pro plugin or the extensions. The extension key only links to your PPWP Pro license. To activate extensions, you must first activate both the PPWP Free and PPWP Pro plugins and enter the PPWP Pro license key. Once done, extensions can be activated without entering a separate license key. If you don’t have a PPWP Pro license key, you won’t be able to activate the PPWP extensions.
If you already have the PPWP Pro plugin but still can’t activate the extension, please contact us via hello@preventdirectaccess.com or through the PPWP Contact Form.
Step 3: Click on the “Order” tab to view all the plugins/extensions you purchased:
Step 4: View the details of an order.
- Clicking the “View” button, you will be able to:
- Downloads plugin
- View Order Details
- View Subscription Details
- View Billing Address
Step 5: Click on the “Subscription” tab -> “View” to cancel, update the payment method, and check the status of the subscription
At this page, you will see information related to your subscription, such as:
- Status: The current status of the subscription.
- Subscription Date: The date the subscription started.
- Next Payment Date: The scheduled date for the next payment.
- Subscription Expiry Date: The date the subscription will expire.
- Next Recurring Payment: The amount and date of the next recurring charge.
To avoid service disruption, subscriptions for all plugins, including Password Protect WordPress plugin and its extensions, will be automatically renewed every year. If you do not wish to renew your license, you must cancel the subscription by clicking the ‘Cancel’ button before the next payment date. No refunds are issued for automatic renewal payments.
Change Payment Information Method
You can also change the payment information via the “Change Payment Method” button.
After clicking it, you will be redirected to the payment method page, where you can enter your new payment information and click “Add Payment Method” to update.
