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Benefits, for you and your team:
THE PARKING CUSTOMER
We exist to provide your parking guests with a better parking experience.
THE STAFF
We free up your staff to do other, higher-priority tasks, reducing interruptions and distractions.
Made in the Shade
Parker Technology combines intelligent software with always-on support to simplify parking operations, without adding cost or complexity.
Whether you manage one location or hundreds, our platform scales to handle the moments that slow parking down.
From customer interactions to revenue protection, we take the pressure off your team and keep operations moving.
Parking management, handled.
The Parker Technology Solution
Automation set the baseline. Customer expectations raised it.
Drivers want frictionless entry and exit, and instant help when something goes wrong. Parker Technology provides a virtual ambassador in every lane, resolving payment and exit issues in under a minute.
We capture revenue, keep traffic moving and deliver consistent customer service through customizable business rules, real-time call data and recordings.
Patented two-way video adds a personal, face-to-face touch, while 24/7 coverage frees your staff to focus on higher-priority work.
Parking operations, optimized.
Exceptions, handled.
Our Service Options
We realize that garage managers need different levels of service based on their location, parking spaces available, number of hours they are open and whether they have on-site staff. That’s why we offer three service options that cover your business as much, or as little, as you like.
Do you have embedded staff dedicated to taking your intercom “help” calls?
Consider our customer service solution:
• We know parking. We’ve taken more than four million calls to date. Our specialists answer intercom calls in 15 seconds and resolve issues in under a minute, on average.
• We free up your staff to focus on other tasks. Our data suggests that the “help” button was pressed 85 million times in U.S. garages last year. That’s a lot of interruptions.
• We deliver excellent customer service. We don’t leave quality to chance. We have a rigorous training and quality program; hundreds of calls are audited each week.
• We can increase your revenue. If successful payment is important to you, we can guide your guests through completing a transaction.
• We act as an extension of your team. Our team of experts uses your business rules and branding to resolve every call.
• We offer powerful data. You get on-demand access to metrics on call volume, duration, reason for the call, and more, so you can improve your operations and customer experience.
Are you satisfied with the level of service, as well as the cost of operating, training, hiring and firing staff in your own call center?
Consider using our software platform to equip your team to be more efficient and well-informed when answering each call, by having all information for your facilities on one intuitive screen in front of them.
Utilize data and reporting metrics from the platform to see why guests need help and how the issues are resolved.
Lastly, review call recordings stored in the platform to resolve disputes, track performance and train new customer service reps.
Consider using our software and service solution:
• We know parking. We’ve taken more than four million calls to date. Our specialists answer intercom calls in 15 seconds and resolve issues in under a minute, on average.
• We free up your staff to focus on other tasks. Our data suggests that the “help” button was pressed 85 million times in U.S. garages last year. That’s a lot of interruptions.
• We deliver excellent customer service. We don’t leave quality to chance. We have a rigorous training and quality program; hundreds of calls are audited each week.
• We can increase your revenue. If successful payment is important to you, we can guide your guests through completing a transaction.
• We act as an extension of your team. Our team of experts uses your business rules and branding to resolve every call.
• We offer powerful data. You get on-demand access to metrics on call volume, duration, reason for the call, and more, so you can improve your operations and customer experience.
Feature Functionality
Technology isn’t perfect. That’s why we offer four innovative platform functionalities that allow your customers to receive help quickly when they encounter issues in your parking facilities. Our CSRs can us these platform features to walk a motorist through the issue and get them back on the road safely and efficiently.
Mobile Queue
The ability to answer a call on our platform through a smart phone.
Mobile Endpoint
The ability to scan a QR code and place a call in a lot or at a pay station.
Translation
Allows CSRs to communicate with guests in their native language.
Text-to-Pay
Another way we help your customers pay and get on their way quickly.
We Get Along Well
With Others
Our solution is flexible, to work with any PARCS equipment. Together with our dealer network, we coordinate a smooth installation process for customers.
Our service is live in 1,300+ lanes, and these span a wide variety of PARCS equipment. We get along well with others!
Full Access to Data
Get clear visibility into how your facilities are performing with daily, weekly and monthly reporting, plus 30 days of call recordings and playbacks.
Built-in quality assurance and training insights help your team spot patterns, improve performance and operate more efficiently.
From call metrics to customer experience trends, Parker Technology turns every interaction into data you can actually use.
Our Hidden Value
What you see from our solution is seamless support.
What you don’t see is the engine that makes it possible.
Behind every interaction is a coordinated system of people, technology and process – working together to handle parking exceptions at scale.
- Cloud Infrastructure
- Sales & Marketing
- Implementation & Client Success
- Technical Services
- Quality Assurance
Every moment is backed by purpose-built infrastructure designed for reliability, accountability and continuous improvement. Because when parking needs help, it needs to be handled, every time.
Find Your Sales Contact
Use this map to identify your Account Executive and Account Manager.
Note: All of Canada should contact Brendan Murphy & Manny Carcamo.
Build the plan that’s right for you.
Ready to calculate the cost of our service in your facility? We’re compatible with most existing intercoms, and can work in tandem with any PARCS equipment. Click below to visit our online calculator and enter your facility information. We’ll provide an estimate, with several options to choose from.
