About

We Believe People Still Matter.

Parker Technology was founded on a simple idea: when things go wrong, people need people. In 2010, we launched as Remote Property Monitoring with the first generation of our two-way video intercom platform, bringing real human connection into an increasingly automated parking world.

Since then, we’ve grown into Parker Technology and evolved far beyond our beginnings. Today, we’re the infrastructure behind parking’s most critical moments; combining human expertise, intelligent software and optional Voice AI to handle exceptions at scale.

At our core, the mission remains the same: to bridge the gap between operators and guests when it matters most. We’re still people helping people; just with better tools, broader reach and a bigger responsibility.

Our History

2016

Rebranded as Parker Technology

2019

Answered our two-millionth call

2021

Rolled out API integrations with PARCS vendors

2022

Opened a call center in Las Vegas & launched Mobile Suite: Mobile Queue & Mobile Endpoint

2024

Reached 1000 live facilities & answered 6 million calls on our platform

2025

Launched new API integrations & debuted FUSION25.

Our Mission

To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.

At our core, we believe deeply in:

Honesty & Integrity

We believe that Honesty & Integrity sets the foundation for our company. Honesty & Integrity creates trust in every interaction we have, whether with clients, teammates or partners. Here’s how we demonstrate honesty & integrity at Parker:

Forthright Business Deals
Ethical Decision Making

Trusting Relationships
Accountability

Servant’s Heart

Using a Servant’s Heart, we make it a priority to serve our clients, teammates and partners. Our solution is based on the premise of helping parking managers help their customers. We strive to embrace this helping spirit every day. Here are a few of the things that show our Servant’s Heart:

Equality
Authentic Concern

Active Listening
Offer Assistance

Lead By Example

Excellence in Communication

Excellent Communication is a requirement if we want to provide excellent customer service. We not only ensure that our CSRs are communicating well with parkers, but that every employee communicates well with anyone they meet. Here are a few things we do that help us have Excellent Communication:

Transparency
Courageous Conversations

Active Listening
Follow-Up

Weekly Review
Top Down

Goes Above & Beyond

At Parker, we always strive to go Above & Beyond. Whether that’s for parkers, clients or our coworkers. We never settle for what we have but push to continue growing. These are a few things that help us go Above & Beyond:

Results-Driven
Celebrate Successes

Try New Methods
Embrace Challenges

Experiments Never Fail

Noble Intent

We strive to act with Noble Intent, along with assuming that everyone we interact with has Noble Intent. We emphasize trust in every relationship and give them the benefit of the doubt. Here are some things we do to uphold our belief of Noble Intent in others:

Collaboration
Conflict Resolution

Thank Others
Seeking First to Understand

Critical Thinking

Solving problems with Critical Thinking requires having a desire for clarity, accuracy and validity. We are problem solvers, who want to ensure we are making the best decision, not only for us, but for our customers. Here are a few things we do to ensure Critical Thinking:

Ask Why
Research

Teamwork
Develop Action Plans

Seek Diverse Perspectives

Human, by Design

We’re a technology company, but people are at the center of everything we build. Our team is made up of self-starters who collaborate naturally, support one another, and take pride in doing the work the right way.

We value real connections; with each other, with our clients and with the people who rely on our platform every day. Because great technology only works when it’s built and backed by people who care.

Join our team

Meet Our Team