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Case Studies

Our Latest Case Study

The “Go-To Solution”: Platinum Parking’s Remedy to Payment Headaches

Platinum Parking has grown from a single Dallas location in 2000 to over 300 facilities nationwide, driven by a strong focus on operational detail and performance. As the business scaled, small issues at the gates began to significantly impact both revenue and customer experience. To address this challenge at scale, Platinum Parking partnered with Parker Technology in 2019 to deliver reliable, 24/7 service anchored on improving customer experience.

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Locations

1500+ locations in the US & Canada

our partners

280+ clients assisted

Our WORK

12,066,953
calls resolved

Just a few of our customers…

Explore Case Studies in Your Vertical:

Universities
Municipalities
Private Operators
Healthcare
airports

Our Work With Universities

Third shift challenges

CampusParc & The Ohio State University

This case study examines how CampusParc Overcame Third-Shift Challenges at The Ohio State University with Parker Technology.

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Revenue Collection

Indiana University

Travis Leake, IU’s Parking Operations Facilities Coordinator, shared his insights on the significant role Parker Technology has played at enhancing IU’s parking experience.

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“who takes the call?”

USC Village

University of Southern California

USC recounts their experience after they were tasked with managing an off-campus parking garage, and finding Parker Technology as a solution to some of the problems that arose as a result.

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human CX with growing parking needs

Penn State University

Penn State needed to ensure that every exception would be handled 24/7/365 with stellar CX.

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reducing costs, 2-way Video

University of Houston

“Adding Parker’s platform was an essential step to successfully automating our parking. Since we automated, parking revenue has jumped by 23%.”

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24/7 service after automation

IU Indianapolis

IUI sought a solution to address their two problems: quality of the interaction and responsive support without a long wait.

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Our Work With Municipalities

24/7 onstreet & offstreet

City of Colorado Springs

Prior to partnering with Parker Technology, there was no way for a customer to call someone after business hours if there was an issue in this 24/7 city.

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hybrid & after hours support

City of Lansing

Despite new systems and equipment being designed with user friendliness in mind, technology that is simple can still baffle people.

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patented two-way video

City of Las Vegas

Learning to supplement technology with human interaction provides for a measurably better customer experience.

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data needs & CX

City of Downtown Tempe

“There are all sorts of little nuances that can happen with a parking operation that you wouldn’t otherwise know if you didn’t have the right technology.”

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need for humans & revenue collection

Asheville, NC

City of Asheville

The City of Asheville partnered with Parker Technology to ensure guests received a human touchpoint in their parking journey.

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Our Work With Private Operators

needing human support after automation

Diamond Parking

Before Parker Technology, Diamond Parking attempted multiple iterations, from creating and staffing their own 24/7 customer service center, to outsourcing with another intercom answering service.

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staffing difficulties

Park-Rite

When you are responsible for so many parking locations, it can be challenging to maintain the excellent customer service that Park-Rite is known for.

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from audio-only to video

Riverside Parking

“When automating, there’s always this fear of losing a level of customer service, but Parker has eliminated this concern.”

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from audio-only to video

Platinum Parking

“We wanted to work with someone who knows our business. [Parker Technology] is parking specific. That’s all they do.”

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Our Work in Healthcare

MISSED CALLS & stranded parkers

OHSU

From missed calls, manual call forwarding, and parkers being stranded at the gate, OHSU needed a simple solution to their customer service problems.

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customer experience after automation

UT Health San Antonio

When the University of Texas Health Science Center San Antonio decided to automate their parking facilities, one of their first calls was to Parker Technology.

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pRIORITY ON PATIENT SATISFACTION

eskenazi

Eskenazi Health

Parker’s video service gave Eskenazi the ability to eliminate the cost of cashiers while still providing an experience that lived up to the higher standard of care. 

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Our Airport Case Studies

Excellence in customer experience

Regina International Airport

“When we’re dealing with something along the lines of an airport, it’s the same as if you’re dealing with a hospital or medical facility. This is such an entity. You want to ensure that your customers are taken care of in the most professional manner possible.”

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excellence and efficiency in parking operations

Abbotsford International Airport (YXX)

“It’s flawless. Seamless process… from entering the parking lot, to departing for the flight, and coming back to their car. It’s smooth.”

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Questions?

We’re here to help. Visit our FAQ page for more information.

FAQs

“Your entire team have been so supportive. USC has been around for 150 years and we are brand new to this kind of technology and being on the receiving end of this level of service.”

— University of Southern California

Los Angeles

“Parker Technology has allowed Preferred Parking to help balance call load volume, and streamline our call center process while always guaranteeing our customers and clients the prompt service they have come to rely on from Preferred Parking.”

— Preferred Parking

Charlotte, NC

“I literally had staff coming in and giving me a hug when we switched. Our staff no longer had to manage the cell phone and this eliminated a majority of their daily stress. They would finally get off shift and just go home.”

— OHSU

Portland, OR

“Partnering with Parker Technology is all about elevating the parking experience. It’s also going to help us streamline our own parking operations, which will significantly reduce our parking management costs.”

— University of Houston

Houston, TX

“The customer service representatives do an excellent job. 90% of the time, they act exactly as I would. They have learned how I operate, do what I expected them to. I had high expectations initially, and Parker Technology proved them correct.”

— City of Colorado Springs

Colorado Springs, CO

“When we started off, we didn’t really know what to anticipate. Again, we previously had manned booths handling questions. Just to give you an idea, when we signed up with Parker, they were answering intercom calls during the evening and weekend hours. We anticipated this to be only 250 calls/month. Today, we’re at 12,000 calls/month.”

— University of Rochester

Rochester, NY

“People can be angry. They’re in a hurry. They want to get out. They’re impatient. Maybe they’re inebriated, whatever the case may be…Every one of those where we’ve had a complaint, I’ve gone back and reviewed it personally and I have not come across one where the CSR has been rude, impatient, belligerent, or anything of that nature. They’ve always been professional, even when dealing with very angry and unpleasant people.”

— City of Bethlehem

Bethlehem, PA

“When automating, there's always this fear of losing a level of customer service, but the Parker 24/7 Call Center has eliminated this concern.”

— Riverside Parking

Louisville, KY

“I'd recommend to any of my peers to focus on parking operations and leave the calls to the Parker 24/7 Call Center.”

— Park-Rite

Detroit, MI

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

— Greenleaf Hospitality Group

Kalamazoo, MI

“Parker Technology enables us to deliver the personal, friendly experience that the City of Asheville wants every parking patron to remember.”

— City of Asheville

Asheville, NC

“Parker Technology has been a great addition to our parking facility here in Denver, definitely value add! The Parker team worked quickly in getting the installation performed and ensuring that all equipment was functioning properly.”

— Denison Parking

Denver, CO

“The customer service we receive from the Parker 24/7 Call Center is above any call center I have ever dealt with, or any on-site company we have used.”

— City of South Lake Tahoe

South Lake Tahoe, CA

“Parker Technology's call center helps us provide the standard of excellent service that people expect when they park in a Brandywine garage.”

— Brandywine Realty Trust

Philadelphia, PA

“Combining Parker with remote management by your PARCS system allows you to reach peak ROI and maximize efficiency across one or multiple garages. In the ‘new normal’ of contactless service and automation, Parker is the piece that brings it all together for owners and operators alike to provide a world-class experience for customers.”

— Signature Control Systems

Columbus, OH

“We are thrilled to partner with Parker Technology. The addition of their two-way video communication will truly enhance the customer experience for our end users. Parker’s customer service and response times are second to none in the industry and we are excited to offer our customers this state of the art solution.”

— Associated Time Instruments

Dallas, TX

“Parker has helped One Parking reduce staffing costs for our clients and has enabled us to continue to provide top notch in the lane service at the same time. We have been using Parker for several years and are pleased to continue expanding our partnership with them across the country.”

— One Parking

West Palm Beach, FL

“Parker has been a key piece of our continued success across all of our commercial parking garages. They are proactive, attentive, and professional. Their team consistently goes above and beyond to understand not only the equipment difficulties but also the operations and tenants at every location so they can better assist our customers, tenants and our team. They have become an extension of our team and we couldn't be happier to have found them as a partner!”

— Peak Parking

Austin, TX

“Mixing Parker Technology's dependable platform, authentic concern and stellar customer service, has provided Penn State a recipe for on-campus success through all our operational changes over the last couple years. ”

— Penn State University

State College, PA

“We love the system, the metrics, the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. It’s like having a real person on-site. We love Parker!”

— Stiles Property Management

Fort Lauderdale, FL

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers and our operations team.”

— Diamond Parking

Seattle, WA