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Woman with glasses in a blue striped shirt, sitting in a cozy office setting, engaged in a conversation about mental healthcare and client-provider matching.Woman with glasses in a casual blue-striped shirt, seated in a bright room, reflecting Mend's mission of accessible mental healthcare.

About Mend

Your work matters.

Your tech should match your mission.

That’s why we built Mend—to make it easier for people to get the mental healthcare they need. Without losing the human touch that makes care meaningful.

After working with 100s of mental healthcare organizations, we know: 

EHRs manage medical history and documentation well. But you need tech built for how mental healthcare delivery actually works.

You need to be able to easily do tasks like:

Puzzle piece graphic symbolizing the integration of mental healthcare technology and personalized care solutions.

Match clients with the
right provider

based on criteria, like
credentials, licenses, care
needs, location and more.

Clipboard with checklist items representing mental healthcare tasks and workflows for efficient client-provider matching.

Send screeners—and
track responses

including PHQ-9s, GAD-7s and
AUDITs. (Not to mention
general forms.)

Calendar icon representing scheduling and appointment management for mental healthcare services.

Schedule many
different types of visits

from initial consults to group
therapy—all with unique rules
and workflows.

 

 

 

 

Without tech built for your needs, valuable care opportunities slip through the cracks.

Mental healthcare already struggles with provider shortages—we shouldn’t waste any opportunity to provide care.

Here’s how we see today’s care gap:

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14M+ adults in the U.S.
need care

but can’t get it (source).

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3M+ appointments go unfilled every day*

due to no-shows & cancellations.

Mental healthcare provider assisting a client, symbolizing the importance of connecting clients with appropriate care through technology.

Every adult in need
could get monthly care

if we recover just 25% of those
unfilled appointments.

*Based on 30% avg. no-show rate across 1.2M mental health providers, each seeing 8 clients per day.

This is why we built Mend.

Keepclients engaged.
Keepschedules full.

Improve the workflows your EHR isn’t built to handle—without adding more manual work to your team’s plate.

Calendar icon with clock, representing scheduling and appointment management for mental healthcare services, aligning with Mend's mission to fill appointments and improve client care.

Schedule

Match the right client
to the right provider.

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Communication icons representing mental healthcare access and technology integration for Mend's services.

Communicate

Keep your clients
connected to care.

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Location pin icon symbolizing accessibility in mental healthcare services by Mend.

Check-In

Start visits with forms collected
—and payments processed.

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Telemedicine icon featuring a laptop and healthcare symbol, representing Mend's focus on accessible mental healthcare technology.

Virtual Visits

Deliver virtual care like
everyone is in the same office.

Abstract gradient background in dark blue, teal, and burgundy, representing Mend's focus on mental health solutions and patient engagement.

 

The result?
Appointments filled. Clients helped. Care improved.

25M+ clients connected to mental healthcare through Mend, featuring stylized figures representing users and providers, emphasizing accessibility and engagement in mental health services.

25M+ client visits

(and counting)

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Every 5 Minutes

a client connects with care using Mend

43% decrease in no-show rate with Mend, emphasizing improved client engagement and satisfaction in mental healthcare.

Up to ↓43% no-show rate

after adopting Mend

30% increase in client satisfaction with thumbs-up icon and star ratings, representing positive feedback for Mend's mental healthcare solutions.

↑30% client satisfaction

after adopting Mend

Mend is guaranteed to pay for itself—or we credit the difference.

Meet the team leading Mend

We believe mental healthcare tech should make access to care easier—not harder.

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Warren Bates

CEO

Professional portrait of a man in a suit, representing Mend's leadership team, emphasizing commitment to accessible mental healthcare.

Matt McBride

CTO, Co-Founder

Professional woman smiling with arms crossed, wearing a dark blazer, in a modern office setting, representing Mend's leadership team in mental healthcare.

Elise Herman, MD

Chief Clinical Officer

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Alex Denton

VP of Engineering

Smiling man in a plaid suit standing in a modern office environment, representing Mend's leadership team focused on enhancing mental healthcare access.

Geoff Gibson

VP of Revenue

Brandon Lassiter, VP of Strategic Projects at Mend, wearing a red Mend t-shirt, standing confidently with arms crossed in a modern office environment.

Brandon Lassiter

VP of Strategic Projects

Alexandria Dionne, Director of Operations & Customer Success at Mend, smiling in a professional setting with a modern interior design.

Alexandria Dionne

Director of Operations & Customer Success

Tejal Shah, Director of Product at Mend, posing confidently in a professional setting, emphasizing leadership in mental healthcare technology.

Tejal Shah

Director of Product

David Henderson, Director of Marketing at Mend, smiling in a professional setting with blurred office background.

David Henderson

Director of Marketing

Want to help mend the gap between mental healthcare providers and the people who need them?

“Responsive and welcoming.”

“The Mend Team is truly remarkable, and it shows through their collaboration and in their end platform. They have consistently adapted to our needs, collaborated with creativity, and delivered quickly, ensuring that the platform remains user-friendly, relevant, and focused on responsiveness and client-centered design. 

As a leader and a Queer individual, I have found their Team to be immensely responsive and welcoming, working to ensure the design of Mend meets the unique needs of our clients. I am confident that Mend will continue to be a valuable asset in our efforts to provide inclusive and effective behavioral health services.”

Owen Love, smiling and wearing glasses, representing the Mend team, emphasizing collaboration and responsiveness in behavioral health services.
Owen Love
Director of Contracts & Commercial Services
Jefferson Center
From our first visit in 2014 to today's AI-powered software, we’ve focused on one simple goal: make healthcare accessible.

Today, healthcare organizations across all 50 states help clients get care. With Mend.

Here’s how we got here:

Timeline bullet graphic illustrating key milestones in Mend's development, highlighting advancements in accessible mental healthcare technology from 2014 to 2025+.
2014
Doctors on Demand launches
The mobile app that let users book doctors who come to their home or office.
Timeline bullet graphic illustrating key milestones in Mend's development, highlighting advancements in accessible mental healthcare technology from 2014 to 2025+.
2015
No-Wait clinic launches
For patients who needed on-demand urgent healthcare services.
Timeline bullet graphic illustrating key milestones in Mend's development, highlighting advancements in accessible mental healthcare technology from 2014 to 2025+.
2016
Telehealth portal launches
With new patient engagement tools on the horizon.
Timeline bullet graphic illustrating key milestones in Mend's development, highlighting advancements in accessible mental healthcare technology from 2014 to 2025+.
2020
Pandemic fuels telehealth adoption
By May, we grew from 1M+ avg. video visit minutes per month to 1M+ per day.
Timeline bullet graphic illustrating key milestones in Mend's development, highlighting advancements in accessible mental healthcare technology from 2014 to 2025+.
2023
Focus specifically on mental healthcare
After seeing how complex care needs weren't being met by general healthcare technology.
Timeline bullet graphic illustrating key milestones in Mend's development, highlighting advancements in accessible mental healthcare technology from 2014 to 2025+.
2025+
Launch new AI-powered capabilities
Including Measurement-Based Care extension, Show-Up Score and Smart Waitlist.