FAQ
Plan your relocation faster with straightforward guidance on shipping methods, costs, and requirements.
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What services do you provide?
We handle international and domestic relocation, freight forwarding by air, sea, and road, pet relocation, customs clearance support, storage solutions, and moving insurance.
How do I get a quote for my move?
You can request a quote through our online form, by email, or by phone. To get the most accurate estimate, provide details about your current location, destination, inventory list, and preferred shipping method.
When should I start planning my move?
For international moves, we recommend contacting us at least 8–12 weeks before your planned move date. For domestic moves, 4–6 weeks is ideal to ensure scheduling and packing time.
Do you provide packing services?
Yes. Our trained professionals offer full packing, partial packing, and custom crating for fragile or high-value items.
Can I pack my own items?
Yes. If you choose to self-pack, make sure to use high-quality packing materials. Note that some types of insurance may have different terms for self-packed vs. professionally packed items.
What items cannot be shipped?
Hazardous materials (like flammable liquids), perishable food, and certain restricted goods may need special handling or may be prohibited. We’ll provide a detailed list and help you plan alternatives.
Do I need moving insurance?
Standard carrier liability is limited. We strongly recommend moving insurance to protect your belongings against loss, theft, or damage during transit.
What does moving insurance cover?
Coverage varies by policy, but typical all-risk insurance protects against most causes of loss or damage. Optional coverage for high-value items is available.
How do I file a claim if something is damaged?
Document the damage with photos, keep all packing materials, and contact us immediately. We’ll help you start the claims process with the insurer.
Will you handle customs clearance?
Yes. We prepare and submit required export/import documents and coordinate with customs officials to help your shipment clear quickly.
What documents do I need for international moves?
Common documents include passports/IDs, visa or residence permit, detailed inventory list, and proof of ownership/values for certain items. Requirements vary by country.
Are there duties or taxes on shipped goods?
Some destinations charge duties or taxes depending on the contents of the shipment and local regulations. We can estimate these costs when you request a quote.
Can I track my shipment?
Yes. Once your shipment moves into transit, you’ll receive tracking information so you can follow its progress online.
What happens if my shipment is delayed?
Delays can occur due to weather, customs inspections, or carrier scheduling. We monitor shipments closely and update you with any changes.
Do you offer storage if my delivery is delayed?
Yes. Short-term and long-term storage options are available at secure facilities if needed.
Contact Us
I recently purchased items from a vendor in China and didn’t realize the vendor didn’t assist with customs clearance. After some research, I submitted a request online for help, and Logicstics was one of the companies that reached out. They stood out from the others as the best value for money. Their team was extremely informative and helpful, guiding me through every step of the customs process. They kept me updated regularly, which gave me peace of mind. I’m very satisfied with their service and would definitely use Logicstics again for future imports. Highly recommended!
Dawn E
