Locklizard Knowledgebase
How can we help?
Search For
Search
Help Topics
Installation
Can I use the iOS Safeguard Viewer on my MacBook?
Error Message: The application was unable to start correctly. Click OK to close the application
Error Message: On Ctrl Message, Line 0: escape sequence too large near c:users
View all
License Activation
Can I use the iOS Safeguard Viewer on my MacBook?
Android error: “Document access failed – pad block corrupted”
Error Message: Error 1284:68. Can’t connect to server www.website.com. Error 12157.
View all
Opening Files
Can I use the iOS Safeguard Viewer on my MacBook?
Android error: “Document access failed – pad block corrupted”
Issue: Viewer crashes or opens a document then closes it straight away
View all
Proxy Settings
Automatic Proxy Configuration Script
Proxy Settings Overview
Proxy server settings – manual entry
View all
Printing Files
Error: Mac Viewer closes upon interaction with the print dialog
Error: Document only printed a quarter of the page blown up (zoomed) to fill the whole page
Error: Color document is printing in black & white or greyscale
View all
Web Viewer
Error: Document fails to open in the Web Viewer
Issue: Web Publisher hangs when uploading files
Error: I am automatically returned to the dashboard when viewing a document
View all
Protecting Files
Error Message: Failed to get publications
How to protect multiple documents / PDF files quickly
Issue: Documents do not look the same on all devices – fonts aren’t displaying correctly
View all
Distributing Files
FAQ: Adding multiple users to a Publication
Error message: error saving media attachment, or filename.pdc has failed to upload due to an error
FAQ: How do I stop access to old versions of documents / products?
View all
Administration System
Issue: When granting a customer limited access to a document, the “From” and “Until” date fields are not showing
FAQ: How can I control document / product expiration & revocation once a file has been published?
FAQ: Can I customize the registration email?
View all
Own Server Installation
FAQ: Do you support XAMPP / Wamp or any other 1 click PHP/Apache servers?
Error Message: Fatal error: uncaught mysqli_sql_exception
Error Message: Invalid input data – is displayed when creating customer accounts
View all
Command Line
Error: Failed to encrypt document. Unknown Error in CPDCWriter
Error message: Error 1284:68 Not enough storage is available to process this command
Error Message: External exception EEFFACE
View all
eCommerce Integration
Error: Ecommerce API returns the message ‘Invalid Parameters’, misinformation, or old information
Error message: In a browser I am getting a “cannot display the webpage error” and the URL is redirected to https://www.xn--servername-ul9j.co.uk/
Error: Accented characters are displaying incorrectly when adding customers using eCommerce commands
View all
Batch Updating
Error Message: Access violation at address 005305C0 in module ‘PDCWriter.exe’. Read of address 0012E920.
View all
Forms and Annotations
Error Message: Failed to import form values. No form values associated with this document were found.
Error Message: Form submission has failed due to unexpected server response
View all
Safeguard Portable USB
Error Message: Invalid document. Only documents created with PDF Writer v3 are supported
Error: When I protect PDC files to USB the autorun file launcher is not present or is not showing any files
Error: Documents protected to USB are not showing in the Admin system
View all
Web Publisher
Error Message: Failed to check Web Publish rights. Can’t connect to server. Not enough storage is available to process this command
Error: 2424:74 – 403 Forbidden. You do not have permission to access this document.
Error Message: Unsupported document. Created by a different Writer.
View all
Web Viewer Own Server
Error Message: Invalid Licensing URL Array
FAQ: What settings can I alter for a hosted Web Viewer system – i.e. upload limit, logoff time, concurrent sessions?
Error Message: Unexpected server response (500) while retrieving PDF
View all
FAQs
FAQ: How to limit a different number of concurrent users accessing each document
FAQ: Which features are supported in your Viewer software?
FAQ: Does Locklizard have SOC 2 or ISO certifications?
View all