Can I use the iOS Safeguard Viewer on my MacBook?
No, the Safeguard Viewer for iOS will not function correctly if installed on a MacBook / on Mac OS. While...
Opening Files
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Android error: “Document access failed – pad block corrupted”
This can occur on an Android device, when trying to register the Viewer license or opening a document because of... -
Issue: Viewer crashes or opens a document then closes it straight away
This is normally due to an issue with the original PDF file. To test this,try the following test license and... -
Error: I tried to open a document online but I received an error report – PDCViewer caused an Access Violation
Download the document to your hard disk and try opening it from there. If the problem still exists then remove... -
Error: PDC attachment does not open in Outlook or launches the Viewer without the document displayed
This is due to an issue with your temporary folder location and is an issue with Outlook. Make sure your... -
Error: I cannot open files using the File Open option in the Viewer software – the Viewer just crashes
This is because your anti-virus software is preventing this operation. Try the following workarounds: Open the files by double-clicking on... -
Issue: Document expiry message is displayed before a document has expired
This error message is displayed if you have registered the Viewer software over a VPN. You need to remove your... -
Error Message: The document could not be opened. NSCFString stringByReplacingOccurrencesOfString
NSCFString stringByReplacingOccurrencesOfString: selector not recognized self 0x11c3800 This message may appear on old versions of Mac OSX (for example Max... -
Error Message: SSL handshake aborted. I/O error during system call. Connection reset by peer.
This error can occur on an Android device if the keystore has become corrupted. Remove your keystore, restart your device... -
Error: Document taking a long time to open – Checking Document Validity message takes a while to disappear
This can be caused if you have registered more than one user account because checks are being made against each... -
Error: User cannot open documents in a publication even though he has been given access to that publication
This is because the ‘obey customer start date‘ box is checked for your publications and the customer account START DATE... -
Error: When I double-click on a document to open it, it opens the Viewer but the document does not load – no error message appears
The most likely reason for this is that you have a proxy enabled in your browser that is restricting the... -
Error: Documents are not closing in the Viewer
This is due to an incompatibility with the PDF conversion software used to create the PDF document and our Viewer. ... -
Error: Document opens but splash screen does not disappear
This error occurs when Windows Vista sidebar is running. Some applications in the sidebar can conflict with our software. One... -
Error Message: Failure to initialize crypt routines
This error occurs if some Anti-Virus or other security application is preventing certain files that the Viewer requires to load.... -
FAQ: How do I open a protected file directly from Internet Explorer or any other browser?
If you click on a link to a protected file in Internet Explorer, you are asked to Open or Save the file.... -
Sharing Documents on Virtual Meetings
Is there a setting for the PDC document where we can share the screen when in virtual meetings (e.g. Zoom)... -
How many documents can be viewed at the same time?
Only 3 instances of the Locklizard Safeguard Viewer are allowed to be active at any one time on a machine.... -
Error: Android import tab does not update with newly populated files
A workaround to this is to manually turn on all Viewer app permissions, such as storage access. So allow the... -
FAQ: How do I close the Snagit screen capture application so I can view Locklizard protected files?
NOTE: The latest versions of our Viewers do not use this method to prevent screenshots (so, you can have Snagit... -
Error: Watermark postion – watermarks are appearing in the wrong location when viewed and printed
This occurs if you rotate the page or have your desktop zoomed in by using the settings in Control Panel... -
Error: Slow scrolling and computer freezing or crashing issues
This issue is caused by not having enough memory available and/or an anti-virus product conflicting with our Viewer. Some AV... -
Error message: Failed to open document stream. DECR1089
This occurs on iOS devices, when trying to open a PDC document made from a PDF that had a password... -
FAQ: Where do I buy a license from to view protected documents or products?
You can buy licenses from the relevant publisher. If you do not have a license for a protected file, the... -
Error: PDC files are not loading into the iOS library
Make sure the file extension is all lowercase (i.e. .pdc). If the file extension is in uppercase (i.e. .PDC) then... -
Error: Document opens once on Android OS and then will not open again
This issue was fixed in version 2.0.1 released on the 17th August 2001. -
Error Message: The Operation could not be completed. An unexpected error occured (code – 10660).
This message occurs if you have deleted the Viewer software in order to upgrade to the latest version and the... -
Error Message: Memory exception. The instruction at 0x####### referenced memory at 0x####### . The memory could not be read.
There could be several reasons for this Windows error message to occur. Please follow the instructions below. 1) Update drivers... -
Error Message: Access Violation at address 05CC9E15 in module PDCLib.dll. Read of address 06347004
This error occurs if one of the program files has become corrupted. Uninstalling and re-installing the Viewer will fix this. -
Error Message: Locklizard Safeguard viewer quit unexpectedly
This error message is displayed on Mac OSX when trying to open a corrupt PDC document (the file was not... -
Error Message: Error loading component. Can’t load secbuff library. Please reinstall.
NOTE: We do no longer supply MSI installers for Safeguard Viewer as they are no longer required. Please see here... -
Error: On my Mac, documents are being opened by apple script editor instead of Locklizard
This is because you have not installed the Viewer application correctly. You must be logged on as an administrator of the... -
Error Message: “Cannot determine file size” – Can’t launch documents via Chrome after upgrading iOS
The latest update to Chrome on iOS makes it behave differently than before – that is, while before you could... -
How to download PDC documents directly to the iOS Safeguard Viewer
There are multiple ways that an end-user can import Safeguard license files and documents to the iOS Viewer, as outlined... -
FAQ: I can’t get the Mac viewer to work with multiple user accounts
In order for the Mac Safeguard Viewer keystore to function properly it must be able to read and write to... -
Error Message: Error 1284:68 Can’t connect to server. The server name could not be resolved or an extended error was returned.
This error message is displayed if you do not have an Internet connection. The Viewer software is trying to connect to... -
Error Message: Failed to get document or product access key. Server returned 502 response code.
This message is displayed if the licensing/administration server is busy. Please try opening the file again a little while later.... -
Error Message: Please configure your anti-virus or spyware software to allow PDCViewer.exe to execute.
This error message is displayed if a security application is preventing the Safeguard Viewer application, PDCViewer.exe (for 32-bit systems) or... -
Error: iOS Viewer crashes when viewing a document
The main reason for this is due to hi-res, badly formatted PDF documents with unused attachments and hidden layers that... -
Error: I cannot download LLV or PDC files using Chrome or Firefox on iOS
In Chrome you get the message ‘download failed’ while in Firefox you get a message saying it can’t download the... -
FAQ: How can I stop my screen grabber from loading at Windows startup
Locate the application in the start menu and disable or uninstall it so the Viewer can load correctly. If you... -
Error: Unable to write to pdcviewer.ini
This error occurs because you do not have write rights to the pdcviewer.ini file. The pdcviewer.ini file is located here... -
FAQ: Do I have to be connected to the Internet in order to view protected documents?
This depends on the controls set by the publisher. The publisher may have protected a file so that you don’t... -
Error Message: Error 12057 cannot connect to licensing server – no firewalls are active on the client machine
This error message is displayed on computers running Windows Vista if the server’s certificate (the server hosting the Locklizard Administration... -
Error: Document content shows as encrypted
There could be several reasons why this occurs: The file did not download completely. A proxy is being used and... -
ERROR: Document access failed: Attempt to invoke virtual method […] on a null object reference
If you encounter this error with the Android Viewer then go to Settings and select the Remove Keystore option. Then,... -
Error Message: Server Response code 504.
This error message is displayed if access to port 443 is blocked. Our software needs this port open so it... -
Error Message: You do not have the correct key that is required to decrypt this document
If you have been given access to the document then there are several reasons why this error message may occur:... -
Issue: Full screen mode is displaying scroll bars
If you are seeing undesired scroll bars in full screen mode it is because there is a dual monitor setup... -
Error Message: Document Access Failed. Attempt to invoke virtual method byte
This occurs on an Android device if you have removed the IP restriction from a user’s account. The full error... -
Issue: If I right-click and select copy on a protected PDF on my Mac the program freezes
In order to resolve this please press the space or the enter key. -
FAQ: My firewall warns me that Locklizard software is monitoring my keystrokes. Why?
Our software does not monitor any user activities. Our software monitors the use of the ‘print screen‘ function and this triggers the alert... -
Error Message: Acrobat could not open .pdc because it is either not a supported file type or the file has been corrupted.
This error message is displayed if you are trying to open a .pdc file directly from Adobes File Open menu... -
Error message: An I/O error has occurred while reading document error code 38
This message is displayed if you are trying to open a file of 0Kb in size. Error code 38 means ‘can’t... -
Error Message: An error has occurred while the viewer was initializing. Failed to initialize license store. Configuration files are not valid.
This error is caused by restricted modify rights, preventing the license file from editing the Viewer keystore. To solve this... -
Error Message: Document could not be opened. Failed to initialize crypto routines
This message is displayed if the document has not downloaded completely or has been corrupted in some way. Delete it... -
FAQ: How do I scroll in full screen mode on a Mac or use my laser pointer to change the screen
You need to use the paging keys on the Viewer toolbar. -
Error Message: An SSL error has occurred and a secure connection to the server cannot be made
This is related to the SSL handshake protocols on a device – basically, the Viewer is contacting the server with... -
Error Message: Document Access Failed – unknown error
This message is displayed if the PDC document version is not supported by the Viewer. The most likely reason for... -
Error Message: An error has occurred while retrieving document or product access key. Unexpected end of file from server.
The most likely reason for this error message is that the Viewer is losing packets due to a poor or...