FAQ: How to limit a different number of concurrent users accessing each document
Sometimes there may be a situation where you want to enforce a limit on the number of concurrent users accessing...
FAQs
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FAQ: Which features are supported in your Viewer software?
Platform: Windows Mac OSX Android iOS Web Feature: Annotation highlights 🗸 🗸 🗸 Annotation underline 🗸 🗸 🗸 Annotation strikethrough... -
FAQ: Does Locklizard have SOC 2 or ISO certifications?
No, we don’t have SOC 2 or ISO certifications because they do not mean a system is secure and therefore... -
FAQ: Why is the user’s company name (usercompany) not appearing in the document watermark?
Please check the following: the user account you have registered does have a company name associated with it; this... -
FAQ: Why is my watermark text cut off at the end of 2 lines of text?
The maximum character length for Watermark text is 255 characters. The Windows Viewer will only display 2 lines of text.... -
FAQ: How do I limit user access to my internal network and make use of a DMZ for external users?
Q: How do I limit access to PDC documents to my internal network? A: For a Windows server system you... -
FAQ: Why are watermarks not displaying on my documents?
This could be for a number of reasons: You have set the watermark to display BEHIND the PDF content and... -
FAQ: Why are characters not displayed or are replaced with ??? in the text Watermark?
When adding a text watermark you may notice that instead of the text you entered for the watermark, question marks... -
FAQ: How long are log files kept for?
Activity logs 6 months Statistics > Latest activity logs Kept until user account deleted Customers > User Details > Event... -
FAQ: Why do I get the alert ‘May Slow Down Your iPhone’ when downloading Safeguard Viewer for iOS?
This is because you are using an old 32 bit version of the Safeguard Viewer app. Your iOS device is... -
FAQ: How do I configure Gmail as my SMTP server?
Using Gmail as an SMTP server is supported in Safeguard Admin System build 170 and above. To configure Gmail... -
FAQ: Are your PDF DRM solutions CFR compliant?
The CFR Part 11 being referred to concerns the criteria under which records and electronic signatures are considered trustworthy, reliable... -
FAQ: Does your service work with Node based web applications?
Generally a node based web application is a design feature/architecture, possible using node.js. As far as we are concerned the... -
FAQ: Custom email and HTML headers
If you are creating a custom email from scratch then use the following code in your header, which will ensure... -
FAQ: Can I use Command Line with C#
Yes, an example is below. string str_writer_path=@”C:\Program Files (x86)\PDF Writer Enterprise\PDCWriter.exe”; string str_writer_args=”PROTECT \”E:\\pdffiles\\mydocument.pdf\” /NOSTATS /OUTPUT \”E:\\Protected\””; try {... -
FAQ: When I set a document expiry date, what day/time is that enforced?
Number of days expiry The actual expiry time is on a per user basis (so it will differ for each... -
FAQ: Does Safeguard PDF Security stop copying, sharing, forwarding, emailing, saving, downloading, and printing?
Yes it does. Stop copying, forwarding, emailing, sharing When we say ‘stop copying’, ‘stop saving’, ‘stop forwarding/emailing’ we mean of... -
FAQ: Why is the Geolocation Service status showing as offline / unreachable or online with an invalid IP error?
Offline / unreachable This is because you cannot reach the Locklizard GeoIP service – check that your firewall is not... -
FAQ: How can I find the number of prints left a customer has for a document?
Go to the customer account, click on the Details button and then the Change number of prints link. Search for... -
FAQ: How do I change the admin server SQL address and details?
Backup your entire system. Remove or rename the existing ll-config.php and create another empty one (giving write access just like... -
Using PDF DRM protection to get to your markets faster
Most people seem to view any form of Digital Rights Management (DRM) based PDF protection as being difficult to implement... -
FAQ: How can I keep the same folder structure when using Safeguard Portable to protect PDF files to USB?
You can change the folder structure AFTER you have published your documents to USB. You have to publish the files... -
FAQ: Why is my splash screen image not displaying correctly or taking ages to load?
Problem 1: My splash screen image looks like it is corrupted or it has been zoomed in compared to the... -
FAQ: Adding multiple users to a Publication
Is there a way to bulk import users to a publication? If you simply want to award all customers with... -
FAQ: Does your Viewer software work on Windows RT?
Our Viewer will work on Windows RT as a remote application as long as the publisher of the document allows... -
Citrix / Webex slowness and Viewer locking issues
Citrix / Webex work by sending from the server to the client machine only the actual changes in the screen... -
FAQ: Can I install the Viewer software on more than one device?
This is up to the Publisher of the document (the company that sent it to you). They decide on how... -
Are Locklizard products FEDRAMP certified?
FEDRAMP is a US government inspired way of seeking to address risk management of data that are stored in the... -
FAQ: Can I de-activate / transfer a license in order to use it on a different computer?
No. Only the publisher of a document can de-activate / transfer a license. Systems that allow users to be able... -
FAQ: How do I revoke document access?
This depends on how the document was protected and whether you want to revoke access to a document for all... -
FAQ: How does your software conform to the Web Content Accessibility guidelines
The requirements of Web Content Accessibility are focused on two things – presentation in an accessible visual form and other... -
FAQ: Do PDF documents protected with older Writers work with newer versions?
If the documents were protected with the same generation of Writer (e.g. Safeguard Writer v4 or Enterprise Writer v5), then... -
FAQ: The Viewer crashed when adding annotations to a document. Is there a way to recover them?
No. Comments, annotations and the like are stored in volatile memory alongside the document until they are saved to a... -
FAQ: How can I ensure my documents / ebooks are not pirated?
Combating piracy is a balance of making it expensive/difficult/inconvenient for the hacker versus making the document usable. At one level,... -
FAQ: Improving performance – speeding up load times and printing by using compression tools
As part of the internal security measures LockLizard only decrypts PDF documents into volatile memory. This requires the whole document... -
FAQ: Can I change the time zone for the Safeguard Administration System?
The Safeguard server uses Coordinated Universal Time (UTC), which is the standard in the industry. All checks are done against... -
FAQ: Can users view documents without registering a license?
We currently have customers unable to download the Locklizard licence as their IT departments won’t allow it. Can you advise... -
FAQ: What are the differences between Safeguard Writer, the Viewer and the Web Viewer?
Safeguard PDF Security makes use of two pieces of software – the Writer and the Viewer. An add-on is available,... -
FAQ: How do I change the password for my Safeguard Admin System account?
To change the password use the ‘Change Account Password’ option from the Windows Start menu > Locklizard program group. Once... -
FAQ: Privacy, data protection, use of personal information and Locklizard systems
FAQ: My legal department is examining our Locklizard deployment and is raising concerns about “personal information appearing on books that... -
FAQ: Are Locklizard products VPAT compliant?
Locklizard Viewers and VPAT (Voluntary Product Accessibility Template) Section 508 compliance Locklizard Viewers are built in furtherance of the implementation... -
FAQ: Why can’t a user access a document with expiry even after I extended the expiry date?
For a document to pick up the new expiry information it must connect to the Safeguard Administration System. If you... -
FAQ: Does the Safeguard Admin system support user groups?
No, not at the moment but this is something we are planning to add to our Admin System down the... -
FAQ: If I have multiple pages visible in the Viewer then why do I have to use the page up/down keys multiple times?
The page up/down keys only move one page at a time so if multiple pages are visible in the Viewer... -
FAQ: Why can’t I protect any documents after changing my account password?
When you change your account password – the password used when logging in to your Admin System – you also... -
FAQ: Why is my watermark not showing when printed on the Mac?
Only view watermarks are supported on the Mac. -
FAQ: Can I install the Viewer and register a license for multiple users of a computer?
Yes. However, it depends on how Windows accounts are set up since specific users may not have access to all... -
FAQ: Does Safeguard Viewer work with Windows S?
No. Parts of our current Viewer will simply not function in that environment and there are a number of restrictions... -
FAQ: How can I get a list of all customers with the documents they have access to?
You can do this using the Safeguard Enterprise eCommerce command ‘list_customer_access’. You can also list a single customer and their... -
FAQ: How does expiry work in relation to document expiry, document and publication access periods, and customer account expiry?
See https://www.locklizard.com/safeguard-writer-help/expiry/ This covers the relationship between the different expiry methods and date and time controls. -
FAQ: What files do I need to backup the Safeguard server?
It depends on your server configuration, where mysql is set to store the data, where Apache www is stored, and... -
FAQ: Why does the Viewer run slower in a VM?
It is normal for the Viewer to load a bit slower in a VM, since you are emulating and OS... -
FAQ: Does your product work with Office files such as Word, Excel and Powerpoint?
No, you must convert them to PDF format first. You can do this by opening the document in the appropriate... -
FAQ: Viewer questions
When and how does the Viewer connect to the Internet? The Safeguard Viewer communicates with license servers on ports 80... -
FAQ: If I delete document by mistake, is that document obtainable from your server?
No. If you delete a PDC document on your local system (and don’t have a backup copy) or you delete... -
FAQ: What special characters do you support in filenames?
We provide support for all characters present on a standard US keyboard and that are allowed in Windows. Allowed:Â `... -
FAQ: How can I upgrade the v2 Viewer on my USB Device to v3?
If you have Safeguard v2 Viewer installed on your USB device and you want to upgrade it to the v3... -
FAQ: Do you support ARM processors?
No. Our Windows Viewer is designed only for Windows running under the Intel x86/x64 instruction set. The newer Windows 10... -
FAQ: If I cancel my Publisher account can users still view my documents?
This depends on how your files have been protected and if they have any settings enforced that need to be... -
FAQ: Can I backup my Safeguard Admin System and can Locklizard restore a backup of my data?
If you are using Safeguard Enterprise then you can perform backups whenever you want and restore them at a later...