Returns and Refunds

We all change our minds. All purchased items can be returned for any reason within 14 days of delivery. All the items can be returned for a 100% refund excluding shipping charges. Return shipping to our Dublin warehouse is to be paid by the customer. Please ensure that the returned item(s) are in the same condition they were delivered in.

The return policy is:

You must notify us of your intention to return an item(s) within fourteen (14) days of delivery, and organise prompt return of the item(s) to our warehouse;

The item(s) must be returned to us in new and unused condition;

The item(s) must be completely re-packaged to its original wrapped & packaged state ready for re-sale;

All tags and labels must be in their original position and ‘unremoved’;

The item(s) must be complete with any and all instructions or assembly tools;

All returned items are inspected to ensure the above (please allow 3 days);

Upon successful inspection, you will be refunded the purchase price within 5 working days.

Door-to-door delivery charges are non-refundable.

If you would like to return a purchased item, please either call us on 1300 797 277 or email us.

Can I Exchange an Item ?

We do not offer an exchange of purchased goods facility per se. Rather, you will need to:

Return / cancel the unwanted item; and

Place a new order for the desired item.