Interview
86 posts
Rethinking value creation in travel through the perspective of Mauricio Prieto
In the travel industry, scale, visibility, and product breadth have traditionally been used as proxies for value. Yet, as the sector matures and customer expectations evolve, these indicators are increasingly…
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Emotional Luxury Hospitality: Jesús Terrés on Travel, Meaning, and the Power of Details
In recent years, emotional luxury hospitality has emerged as a defining conversation for hotel leaders navigating cultural change, accelerated lifestyles, and shifting guest expectations. Beyond service excellence or aesthetic refinement,…
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Luxury with soul: Jordi Caralt on redefining hospitality through emotion and purpose
“The future of luxury is emotional, or it won’t exist.” This is how Jordi Caralt Coloma, Corporate General Manager of Hidden Hotels, defines the next era of high-end hospitality: one…
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What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings
New hotel openings in the digital era demand a new balance between brand identity, technology, guest expectations, and data-driven strategy. Few leaders have navigated this transformation as directly as Dolores…
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Leading with Purpose: A Conversation with Andreas Magnus of Kempinski Hotels on Luxury Hospitality
In the world of luxury hospitality leadership, few professionals embody the balance of global perspective and local authenticity as well as Andreas Magnus, General Manager of Kempinski Palace Engelberg. With…
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Hospitality Revenue and the Power of Human-Driven Technology
When it comes to revenue management technology, few voices carry the authenticity and experience of Adrienne Hanna, Founder and CEO of Right Revenue. With over three decades in the travel…
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From Bellboy to Boardroom: Leadership, Technology, and the Human Side of Hospitality
Like many seasoned professionals in the industry, Felipe Ríos Romo, CEO and Founder of Beyond Hospitality Business, began his career at an early age, helping in his family’s small bed…
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Emotion, AI, and the Human Touch: Insights from Sébastien Félix of Influence Society
We spoke with Sébastien Félix, CEO of Influence Society, about the fast-changing role of artificial intelligence in hospitality. Working closely with boutique and luxury hotels, Sébastien sees firsthand how AI…
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Why Your PMS Security is a Business Liability
Recent headlines from Italy offered a stark reminder of the stakes involved in hotel technology. A data breach at an Italian hotel group exposed the personal documents of over 70,000…
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Hidden Tech, Visible Impact: Hotel Landscapes Reimagined
An interview with landscape architect Victoria Cobeña on creating sustainable, experience-driven hotel outdoor spaces. Introduction Hotel outdoor spaces are no longer an afterthought; they are now central to the guest…
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