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Most Read
  • RFP Guide for hotels 1
    The RFP Process for Hotel PMS
  • Shiji distribution infographic on a table with pens and manual correction 2
    Distribution Chart 2024: Navigating the Evolving Landscape of Hotel Tech
  • Modern Property Management Systems 3
    Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
  • Guest reviews and the power of responsing to reviews for major events, olympics and world cups 4
    The power of response: how Milan hotels can prepare for the Winter Olympic Games
  • Florencia Cuerto Online Reputation for Destinations 5
    Destination Success: The Impact of Online Reputation on Hotel Revenue
  • 6
    Booking.com’s new review scoring explained: What hoteliers need to know in 2026
  • ChatGPT 50 Prompts for Hotels 7
    50+ advanced ChatGPT prompts for hoteliers
  • Food Service Tech, McDonalds 8
    How McDonald’s Managed Digital Transformation: A View From A Franchisee
  • 9
    Technology and Sustainability in Hotels
Recent Posts
  • How Model Context Protocol in Hospitality Connects AI to Hotel Systems
  • The Great Debate on Channel Manager, Switch and Direct Connect with Sebastian Leitner and Natalie Kimball 
  • Managing Travel Disruption with Intelligent Operations
  • Inside the Paradores Approach to Guest Experience
  • Winning the Modern Traveler and Hotelier Beyond the Lobby
Downloadable Content
  • 1
    Yearly Guest Experience Benchmark Report 2026
  • 2
    Q3 Guest Experience Benchmark Report 2025
  • 3
    Q2 2025 Guest Experience Benchmark Infographics
  • 4
    Hotel Distribution Technology Chart 2025: From channels to ecosystems  
  • 5
    The Q1 2025 Guest Experience Benchmark Infographics
Shiji Insights and Publications
Shiji Insights and Publications
  • Home
  • The Classics
  • Topics
    • Latest
    • Automation in Hospitality
    • Property Management Technology
    • Digital Transformation
    • Hotel Management
    • Hotel Operations
    • Food and Beverage
    • Hotel Distribution
    • Hotel Revenue and Marketing
    • Hotel Data Security
    • Payment Technology
  • Type
    • Infographics
    • Videos
    • Articles
    • Interviews
    • Overviews
    • Analyses
    • Resources
  • Resources
    • The Guest Experience Benchmark Report
    • The hotel distribution chart
    • More Resources
  • English
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The Guest Experience Benchmark 2026
Collage-style illustration of Model Context Protocol connecting hotel systems to AI, showing travellers, hotel staff, and real-time availability and pricing data exchange.
  • Strategy

How Model Context Protocol in Hospitality Connects AI to Hotel Systems

  • 01.04.26
  • 5 min
Read Now
Insights-The-great-debate-
  • Opinion

The Great Debate on Channel Manager, Switch and Direct Connect with Sebastian Leitner and Natalie Kimball 

  • 31.03.26
  • 3 min
Read Now
The Agentic Pivot: Managing Travel Volatility
  • Analysis

Managing Travel Disruption with Intelligent Operations

  • 25.03.26
  • 5 min
Read Now
Carlos Martínez from Paradores featured in Shiji Insights article on guest experience and hospitality strategy
  • Podcast

Inside the Paradores Approach to Guest Experience

  • 18.03.26
  • 6 min
Read Now
  • Opinion

Winning the Modern Traveler and Hotelier Beyond the Lobby

  • 16.03.26
  • 3 min
Read Now
  • Analysis

World Cup Readiness Starts in the Back of House. Why Mobility Is Reshaping Hotel F&B

  • 13.03.26
  • 7 min
Read Now
  • Strategy

Tech to serve the Guest, wherever they are

  • 11.03.26
  • 5 min
Read Now
  • Analysis

MOVE at ITB Berlin: A Category-Defining Shift in Hotel Technology Architecture

  • 04.03.26
  • 4 min
Read Now
Illustrated hotel lobby scene with oversized room key and digital interface elements representing technology friction in hospitality
  • Strategy

When Innovation Becomes Friction: Rethinking Hotel Technology Decisions

  • 25.02.26
  • 6 min
Read Now
  • Learn

Why Scoring Hotel Image Quality Matters More Than Ever 

  • 19.02.26
  • 4 min
Read Now

Most popular

This is a stylized, high-contrast collage-style hero image set against a dark grey background.
  • Strategy

The Trust Dividend: Strengthening Hospitality’s Digital Integrity in 2026

  • Analysis

MOVE at ITB Berlin: A Category-Defining Shift in Hotel Technology Architecture

  • Strategy

Tech to serve the Guest, wherever they are

  • Analysis

World Cup Readiness Starts in the Back of House. Why Mobility Is Reshaping Hotel F&B

Infographic Resources

Q1 2024 Guest Experience Benchmark Report
  • Analysis
  • Infographic

2024 Q1 Trends in Hotel Guest Experience: Surge in Satisfaction and Responsiveness.

  • Bruno Saragat
  • 4 minute read
View and Download
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  • Infographic

Top Tips for Restaurants to Power Their Business

  • Shiji POS Team
  • 1 minute read
View and Download
  • Infographic

The Elements of Hotel Automation: An Infographic

  • Shiji Team
  • 3 minute read
View and Download
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  • Infographic

The Hotel Distribution Technology Chart 2015

  • Martin Soler
  • 2 minute read
View and Download
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  • Infographic

Understanding Hotel Data Usage

  • Shiji Analytics Team
  • 1 minute read
View and Download

Food & Beverage Industry

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    • Interview

How Food and Beverage Technology is Evolving in the Enterprise Hospitality Space

  • Brett Smith & Skift
  • September 25, 2020
Read Articles
  • Strategy

5 Top Learnings for Hotel Tech from 2022

Hospitality Payments, Integrated vs. Stand Alone
  • Interview

Navigating the Shift in Hotel Payment Processing: From Standalone to Integrated Systems

  • Analysis

Recap: The Evolution of F&B Businesses Post-COVID

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  • Learn

How PSD2 Service Directive Works for Hotels and Online Bookings

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  • Learn

Mobile Payments and Your POS

Latest Interviews

Jesus Terres
  • 6 min

Emotional Luxury Hospitality: Jesús Terrés on Travel, Meaning, and the Power of Details

  • Editorial Team
In recent years, emotional luxury hospitality has emerged as a defining conversation for hotel leaders navigating cultural change, accelerated lifestyles, and shifting guest expectations.…
Read Interviews
View now
  • 4 min

Luxury with soul: Jordi Caralt on redefining hospitality through emotion and purpose

  • Editorial Team

What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings

  • Editorial Team
Andreas Magnus, General Manager of Kempinski Palace Engelberg.

Leading with Purpose: A Conversation with Andreas Magnus of Kempinski Hotels on Luxury Hospitality

  • Editorial Team

Hotel Distribution, Revenue and Marketing

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  • Interview

An Introduction to the Metaverse for Hotels, Part 2

  • Simone Puorto + Shiji Insights Team
Share
  • Analysis

The Evolution of Hospitality Tech: Part One

  • Shiji Insights Team
Share
image roberto nickson unsplash Shiji Insights for Hotels
  • Analysis

Design Thinking in Hotel Technology: Behind The Curtain

  • Snapshot Team
Share
Insights-Kevin-King
  • Strategy

Navigating Digital Reputation Management for Brands

  • Kevin King
Share
  • Interview

IDeaS’s Blake Madril on Revenue Management in Today’s Recovery Landscape

  • Blake Madril + Shiji Insights Team
Share

Hospitality Industry

From Proptech to Property Operating System (PropOS): Agentic AI in Hotel Operations
    • Strategy

How Agentic AI Is Driving the Property Operating System in Hotels

  • Editorial Team
  • February 18, 2026
View now
  • Opinion

Technology, Trust, and Travel Trends: Hospitality Takeaways from FITUR 2026 

  • Opinion

ÖHV Congress 2026: Between AI Euphoria and Operational Reality

A Hidden Saboteur is the Greatest Threat to Modern Hospitality
  • Learn

A Hidden Saboteur is the Greatest Threat to Modern Hospitality

Guest reviews and the power of responsing to reviews for major events, olympics and world cups
  • Analysis

The power of response: how Milan hotels can prepare for the Winter Olympic Games

Hospitality Trends
  • Opinion

Hospitality Trends for 2026: Experience as the Operating System

  • Learn

How PSD2 Service Directive Works for Hotels and Online Bookings

ales nesetril black card mastercard Shiji Insights for Hotels
By now, you’ve likely heard about the new credit card payment service directive and…
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Share
quick tips on cloud POS security & redundancy Shiji Insights for Hotels
View now
  • Learn

Quick tips on Cloud POS Security & Redundancy

It seems like every day we see a news headline along the lines of, “Data breach at this…
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Share
Shiji Chief Architect Michael Heinze discussing data sovereignty hotels Shiji Insights for Hotels
View now
  • Analysis

Data Sovereignty for Hotels: What It Really Means

With the increased popularity of cloud storage and computing systems, information that used…
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Share
View now
  • Learn

PSD2, How to adapt your hotel payments and security

On September 14, 2019, a new regulation was introduced in Europe known as Strong Customer…
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Frequently Read
  • Guest reviews and the power of responsing to reviews for major events, olympics and world cups 1
    • Analysis

    The power of response: how Milan hotels can prepare for the Winter Olympic Games

  • 2
    • Analysis

    Booking.com’s new review scoring explained: What hoteliers need to know in 2026

  • This is a stylized, high-contrast collage-style hero image set against a dark grey background. 3
    • Strategy

    The Trust Dividend: Strengthening Hospitality’s Digital Integrity in 2026

  • 4
    • Analysis

    MOVE at ITB Berlin: A Category-Defining Shift in Hotel Technology Architecture

  • Intelligent Systems Driving Hotels Into The Future 5
    • Learn

    How Intelligent Systems Will Drive Hotels Into The Future

  • Agentic AI in Hospitality 6
    • Strategy

    The Rise of Agentic AI in Hospitality: Moving From Search to Action

  • 7
    • Strategy

    Tech to serve the Guest, wherever they are

  • Shiji Insights Podcast 8
    • Podcast

    Reflections on Platforms, Partnerships, and the Year Ahead

  • Hospitality Trends 9
    • Opinion

    Hospitality Trends for 2026: Experience as the Operating System



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