Support During the Vendor Transition Period
Transition Period: April 7 to July 17
The InCommon certificate service transition to CertiNext began April 7, 2026, and concludes with our transition off of Sectigo Certificate Manager on July 17, 2026.
InCommon Certificate Users’ email list : Send and read at cert-users@incommon.org to share experiences and discuss the system.
InCommon-Sectigo Support
When should I submit a ticket to Sectigo?
- Delays in issuing certificates. Provide your certificate order number.
- Certificate Manager (CM) interface support
InCommon Sectigo Support:
- Select Case Type: “Technical Support” or “Validation Support”
- Select Case Reason: “Sectigo Certificate manager (SCM) Enterprise”
InCommon-CertiNext Support
Quick links
Need to have your password reset or get Sectigo support? Want to find subscribers or refer to the fee schedule? Use these resources to get you started.