General / Other
Getting Started
Welcome and thanks for choosing to host with us! This is a quick getting started guide, we advise everyone to read this in order to get the best from your hosting. We're passionate about web hosting and pride ourselves in our quality of service and l...
Does a dedicated IP address help my SEO?
A dedicated IP address won't help your SEO - please see this article by Matt Cutts - external link opens in new window (who works for Google).
How to Fix ERR_QUIC_PROTOCOL_ERROR Message in Chrome Browser
The ERR_QUIC_PROTOCOL_ERROR message is an error that shows up in the Google Chrome browser when you try to visit a site. Typically, the full error reads something like: This site can’t be reached, The webpage at https://examplesite.com/ might be tem...
WHM, cPanel, DirectAdmin, and WHMCS Explained: A Comprehensive Guide
Introduction When starting out with reseller hosting, it's common to encounter confusion about the differences between WHM, cPanel, DirectAdmin, and WHMCS. Each of these products plays a unique role in selling hosting packages to your clients. This g...
How do I clear my browsers cache?
Google Chrome: On a Windows or Linux computer: Press Ctrl + Shift + Delete simultaneously. In the "Clear browsing data" window that appears, select the time range you want to clear or choose "All time" to clear everything. Check...
Resolving MySQL Error During WordPress Cloning in Softaculous
If you are attempting to clone a WordPress installation using Softaculous and encounter MySQL errors such as "Table 'example_wp276.ie23f_blogs' doesn't exist," it is likely due to Softaculous's inability to clone WordPress Multisite install...
Premium Hosting - PCI Compliance Support and Limitations
Our shared and reseller hosting plans follow typical PCI (Payment Card Industry) guidelines. However, because these plans involve sharing resources with other users on the same server, we can't provide dedicated PCI support or make server adjustments...
How do I install and enable Litespeed Cache?
LSCWP essentially has two purposes: a full-page cache for your site’s dynamically-generated pages and a site-optimization plugin. Most people who install LSCache do so for the caching functions, and the rest is just the icing on the cake. Please not...
How do I flush my DNS Caches?
Flushing your computer's DNS cache can help resolve website browsing issues. This guide will show you how to do it on both Windows and macOS. Understanding DNS Cache When DNS changes are made, they occur instantly on our nameservers. However, it may...
Generating Traffic Captures for Voxility (DDoS False Positives)
If you are unable to connect to your website or hosting services, our DDoS mitigation system (Voxility) may be incorrectly blocking your connection. To resolve this, we need a Packet Capture (PCAP) from your local machine. This file shows us exactly...
How to Identify and Protect Yourself from Phishing Emails
How to Identify and Protect Yourself from Phishing Emails **Description:**This comprehensive guide will help you recognize fraudulent emails, understand common phishing tactics, and protect yourself—all without the need for advanced technical experti...