Knowledge Base Training Resources
Training resources for using the knowledge base
The following resources are available.
Creating a Knowledge Article in the Sync repo
- LevelUp(Internal)
- Video: 5 minutes
- Link: https://levelup.edcast.com/insights/ECL-a5671246-4a5e-4321-b30b-cf3f397c196a
How to Link a knowledge article to a Support Ticket in Zendesk
- LevelUp (Internal)
- Video: 2 minutes
- Link: https://levelup.edcast.com/insights/ECL-1fac4c9d-bf93-461e-a256-4ba6bde3d450
How to Create a knowledge article if you are NOT in Zendesk or a Light agent
- LevelUp (Internal)
- Video: 5 Minutes
- Link: https://levelup.edcast.com/insights/how-to-create-a-knowledge-article-if-you-are-not-in-zendesk
Support Portal
- GitLab University (GLU)
- Video: 5 minutes
- Link: https://university.gitlab.com/courses/gitlab-support-portal-redesign-00
KCS (Knowledge Centered Service)
- Consortium for Service Innovation Videos
- Video: Multiple videos
- Link: https://www.youtube.com/c/ConsortiumforServiceInnovation
Last modified February 9, 2026: Remove trailing spaces (
d8a6afc1)
