Content last updated 2026-01-13

gl-support-bot

Documentation on gl-support-bot

Understanding gl-support-bot

What is gl-support-bot

For many of our scripts and automations, we use the gl-support-bot user to act as a team wide service account. This is to ensure our automations are not tied to a specific human user and run consistently.

Requesting access

To request the token, file an acccess request.

For the issue, the Service Name is gl-support-bot.

Please assign the issue to Jason Colyer and Dylan Tragjasi at this time.

Last modified February 12, 2026: Remove aliases from frontmatter (f895738e)