FAQ

You can reach our customer service team via email at info@gusj.com. We are here to help!

You can place an order directly on our website with free shipping by adding items to your cart and proceeding to checkout. Follow the steps and choose a payment method to complete your purchase. Congratulations on your purchase!

You can also choose to place your order through one of our stores. Please note that each store has its own rules regarding delivery. Some stores may charge shipping fees, as they provide a service where a delivery person will bring the chair into your home, assemble it for you, and handle all the setup. The assembly service is included in this option.

At this time, we do not offer custom-made furniture. However, we continuously update our collections to provide a wide variety of styles and options.

No it is not necessary, you can place an order as a guest. However, creating an account allows you to save your details for future purchases and track your orders more easily.

We accept various payment methods, including iDEAL, credit cards, PayPal and bank transfers. All transactions are processed securely.

Yes, we ship to many countries worldwide. Delivery times vary based on the destination.

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor your delivery status.

Delivery times depend on your location and the availability of the items ordered. The delivery time for our products is available upon request. Some of our models are in stock and can be shipped quickly, while others are made to order and may take a little longer to produce.

For the most accurate information regarding the delivery time of your selected item, please feel free to reach out to our customer service team at info@gusj.com. We’re happy to provide you with the details you need!

If you need to change or cancel your order, please contact our customer service as soon as possible at info@gusj.com. Once an order has been processed or shipped, changes or cancellations may not be possible.

The products are packaged in a sustainable way in a sturdy box with minimal waste. You can easily remove the products from the box and place them in the desired location in your home. DHL will not take the packaging back with them, because if you want to return the products, you can use the same packaging.

Please note that the chair legs need to be assembled by yourself. Don’t worry, it’s a simple process! All necessary tools are included in the box, along with easy-to-follow instructions. You’ll have your chair ready to use in no time. If you have any questions during assembly, our customer service team is here to help!

Regular maintenance is essential to extend the life of your furniture. Our general tips:

• You can wipe the chairs with a soft damp cloth.
• Use a brush head or soft suction nozzle to vacuum your chairs. Set the speed to a lower setting to prevent wear on the fabric.
• Do you want to have the fabric cleaned? Have this done by a professional company.
• All fabrics may discolour (slightly) over the years due to incoming sunlight or a location near a window. Good window coverings can prevent the risk of discoloration.

Yes, all products come with a standard 2 years warranty that covers manufacturing defects.

You have the right to return your online purchase within 30 days of receipt, provided the items are unused and in their original condition. To initiate a return, please contact us at info@gusj.com.

Please note that if you make a purchase in one of the stores, different rules may apply regarding returns. Each store has its own policies, which may vary from the online purchase terms. For more information, please contact the store directly.

Return shipping costs are the responsibility of the customer unless the product is faulty or damaged. Please note that a return fee of €9.95 per chair will be deducted from your refund amount.

Refunds are typically processed within 14 days of receiving the returned items. The costs for returning items are for the customer. The exact costs depend on the number of products, the size of the returned items, and the customer’s pickup location.

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