Support that lives on your site
A full help desk inside your WordPress
A self-service portal for your clients
Drop the [growthsupport] shortcode on any page and logged-in users get a clean portal to open tickets and follow every reply — no external tool, no extra login.
- Open new tickets with subject, description & priority
- See only their own tickets, filtered by status
- Live open-ticket count at a glance
An agent inbox in wp-admin
Your team handles everything from a dedicated admin screen: every ticket from every user, sortable by status, with a running count of what’s still open.
- One inbox for all tickets, newest activity first
- Reply, change status and close from one place
- Open-ticket counter to keep the queue under control
Threaded conversations, priorities & statuses
Every ticket is a clear back-and-forth thread with client and agent replies side by side, so context is never lost. Triage by priority and move tickets through their lifecycle.
- Priorities: urgent, high, normal, low
- Statuses: open, in progress, resolved, closed
- Threaded replies with author & avatar, client vs agent
Roles, a REST API and developer hooks
Access is governed by WordPress capabilities, and every action is also exposed over a REST API with action and filter hooks — so you can integrate notifications, automations and custom workflows.
- Capabilities:
gs_create_tickets(clients) &gs_manage_tickets(agents) - REST endpoints to list, create, read, update status & reply
- Hooks on ticket created, status changed & reply posted
Up and Running in 3 Steps
1
Install & Activate
Upload GrowthSupport and activate it. The ticket tables and the client/agent capabilities are created automatically.
2
Add the Shortcode
Create a new page and paste [growthsupport], then point the plugin Settings at that page.
3
Start solving tickets
Clients open tickets from the page; your team replies and updates status from the GrowthSupport menu in wp-admin.
GrowthSupport Free vs. SaaS Alternatives
See how GrowthSupport stacks up against paid help-desk tools.
| Feature | GrowthSupport Free | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Self-hosted, runs on your WordPress | ✓ | ✗ | ✗ | ✗ |
| You own 100% of your data | ✓ | ✗ | ✗ | ✗ |
| Client portal & agent inbox | ✓ | ✓ | ✓ | ✓ |
| Priorities & status workflow | ✓ | ✓ | ✓ | ✓ |
| Uses your existing WordPress logins | ✓ | ✗ | ✗ | ✗ |
| REST API & developer hooks | ✓ | Add-on | Add-on | Add-on |
| Per-agent monthly fee | None | $19–55 | $15–49 | $20+ |
Built for Teams Like Yours
A support desk that uses the logins and roles you already have.
Freelancers & consultants
Give every client one place to reach you, instead of chasing requests across email and chat — with no monthly per-agent bill.
Agencies & small teams
Run a shared agent inbox with capability-based access, so the whole team can triage and resolve tickets from one queue.
Membership & e-commerce sites
Let members and customers raise tickets with the same account they already use to log in — support that feels native to your site.
Frequently Asked Questions
Is GrowthSupport free?
Yes. The core plugin gives you the full ticket system — client portal, agent inbox, priorities, statuses and threaded replies — at no cost and with no per-agent fees.
Does it work with my theme?
Yes. The client portal is rendered through the [growthsupport] shortcode, so it drops into any page on any modern theme (WordPress 6.0+).
How many agents and clients can use it?
As many as you like — there are no seat limits. Clients get the gs_create_tickets capability and agents get gs_manage_tickets, so you decide exactly who can open and who can resolve tickets.
Who owns my data?
You do — completely. Tickets and replies are stored in your own WordPress database. Nothing is sent to a third-party SaaS.
Can I integrate it with other tools?
Yes. GrowthSupport exposes a REST API plus action and filter hooks (ticket created, status changed, reply posted), so you can wire up email notifications, Slack alerts or any custom automation.
Can I use it for client support?
Absolutely. Install it on any site you manage to give each client a private support channel tied to their own login — with no recurring SaaS cost attached.
