Support (Windows)

We sometimes see an issue with the MSFS cache not clearing itself after installing third party scenery. A good way to manually refresh the sim cache is by clearing your Scenery Indexes - To do that locate your folder by following the path below: MSFS 2020 MSFS 2024 Then delete the contents inside but leave the folder intact. The indexes will rebuild on next load of FS. This should solve the issue.

As the topic suggests, I'm looking for an easy way to know when there's an update for one of the products I bought from you. Using iniManager and looking at its interface and my installed products as seen below and checking the green checkmark, I thought that green checkmark was an indication the product is installed and fully up to date. However, not long ago when I was going through each of my installed products to double-check, I noticed there was an update for one of my products. Even when I had the green checkmark. Meaning, I wouldn't have known about the update if I wouldn't have clicked on the product. I'm using many similar products and all of them very …

i bought azrsims oejn+jeddah landmarks from the inibuilds store WEBSITE and when i open the inimanager its not showing up in products. pls help or refund it. order #512648

Dear iniBuilds team, I recently downloaded a GSX Profile for one of your airports via the iniBuilds installer. The installer indicated that the installation was completed successfully. However, I cannot find the corresponding .ini configuration file for the airport in my GSX folder (typically located within the %AppData%\Roaming\Virtuali\GSX\MSFS directory for MSFS2024). Could you please clarify where the GSX Profile files are downloaded to by default, or how I can locate them? Any guidance on verifying the installation or manual placement would be greatly appreciated. Thank you for your support. Best regards

Good afternoon. After purchasing the A350 and downloading iniManager, I keep getting stuck on this screen when trying to install the A350. Sometimes clicking the download button causes iniManager to crash unexpectedly. Is there any solution to fix this issue?

How can i request a transfer for such scenery that i had in MSFS2020? For example old LPPT, i can’t take screenshot with label “owned”, because marketplace in 2020 don’t have a dedicated page for this airport anymore, also i can’t take such screenshot in msfs 2024 for EFRO scenery because i have an old version, and it just streamed in unverified state

Hi everyone, I'm experiencing difficulties to transfer an order from the SLH Sim Designs website to the iniManager. I've done the process twice, and more than a week after, I've never receive an email confirming or not the transfer. Can someone help me with that ?

All of a sudden starting IniManager gives Javascript errors. Unable to start iniManager. Tried installing the last version but installing gives same Javascript errors 😔 This was never the case before. anyone got an idea?

I have Dzrewicki's KMDW product, which I purchased through another seller, and I have access to the configurator that disables their static aircraft and other options. I recently purchased their KDCA product through your storefront, and I'm not seeing anywhere to change such settings. Is it there, and I'm just not looking in the correct location? Thank you for any assistance in this issue.

I'm getting increasingly frustrated by iniManager trying to download addons, whether scenery or aircraft. My connection is not the fastest, but I watch the progress bar at the bottom right downloading an addon, then suddenly jump back 200 mb or so, like landing on a snake in snakes and ladders. Forward progress then resumes, an occasional ladder when it speeds up, occasionally progress seems to slow down- fluctuating speed- but I look away and suddenly, seamlessly I land on another snake and back the download goes. For a 1.4gb download, I reckon I could have downloaded over 2GB. I have tried enabling the alternate download option in settings, but it seems to make no diffe…

Hello, today the new ini-Manager updates was loaded. After restart the software, none of the installed add-ons were recognized as installed. Is there a special option to solve the issue or is it the same problem as in the past, and you have to reinstall everything?

I bought content from inibuilds and when going through checkout i had option to login with shop.app. I took that path without realising i need an inibuilds account to install inimanager. I cannot use my shop.app login for inimanager and I cannot change my password on inibuilds What can i do to fix?

Hi about 1 year ago i was banned from ini manager due to keysharing which i didint do and i think it was because i reinstalled windows due to a virus ive tried so many times. all they ever wrote to me is that my acount was banned and not another word from them i just dont care i can pay it back ill do whatever but i dont know theres no customer support or at least to me.

I am encountering an issue while using inimanager software, which prevents me from downloading the content I purchased. My IP address is located in mainland China. When I attempt to download the A350 to my computer, the download does not start due to network restrictions in my region. Therefore, I tried using a VPN. Regardless of which regional node I selected, after clicking "Download," the progress bar appears, but after about 2 seconds, the inimanager software crashes. Following this crash, I am unable to reopen the software. I have tried reinstalling the software multiple times, thoroughly checked the MSFS2020 and MSFS2024 folders, and even attempted to run the s…

Bonjour, Norton a mis en quarantaine update.exe et inimanager.exe. Je ne peux désinstaller inimanager ni le réinstaller. Voyez-vous une solution? Merci

Since yesterday my iniManager does not open. Is there something I missed? I also tried to open it as Admin but still not opening. Is this meant to be or what can I do?

I am seeking any available support. I purchased the latest KwikFlight Striker today. When installation was complete the aircraft does not appear in library or in my community folder. All other installations work as expected. Example I installed the latest update to the Pilatus PC-12 with no issues.

Hello! While in "My Products" within iniManager, KHVN shows with a pending update (Gold circle/clock w/arrow). When I click it, iniManger immediately crashes to desktop. It does not crash with any others (of the 106 I own). I appreciate your time and help! Best Regards, Mike

Hi there, Once again I am doing a long haul flight with the amazing A350 but, once again I can't finish the flight because when I adjust information for the arrival or for example today when I wanted to do the runway change the whole aircraft screens frozen, the plane still flying, nothing from the aircraft working as it should anymore... Yes, because of WASM. What can I do to actually enjoy the A350 and be able to complete my flights? Any recomendations? Is there a patch or solution to this sort of systems crashes before arrival? Its a shame loosing the progress of nearly 16 hours of flight at the very end, and not once but multiple times. My specs: Mothe…

Dear Ini, Another couple of updates to the IniManager client and I must ask again when the updates notifications will be fixed for products that have two separated versions for MSFS2020 and MSFS2024... If it is installed only in one of those simulators the notification mark stays green even though there's an update. For example, if I didn't read your Discord channel updates and I only checked the main page of IniManager I would never know there's an update available for Stansted and I run the older version: The green mark says everything is fine, there's no update available, I'm running the latest version. However, double clicking on the product card takes …

My inimanager for KLAX Enhanced...

Hi there My inimanager cannot run since last Friday ，i tried multiple times it still not works，then i uninstalled it and try to reinstall，but it failed，the installer didnt run either.

I have a couple of sceneries in my library purchased through the iniManager that the developers claim are compatible with 2024, but iniManager won't allow me to install them. Namely, FSimStudios CYYC and VerticalSim KPVU. On Contrail they're listed as compatible with 2024, but I cannot install them because iniManager is unconvinced. Is there a way to install them?

I purchased the 2024 TFDI Design MD-11 yesterday but cannot successfully activate. The status on your installation process says it's installed, but the actual TFDI install application produces an error after I paste the provided activation code into the install window. The error is "Activation Failed" "Unable to verify activation code. Please check your internet connection and try again" My internet connection is fine, and I'm not seeing any firewall issues. I have rebooted my PC multiple times, restarted IniManager, uninstalled, reinstalled the MD-11 (according to IniManager). I have contacted TFDI support but they have not provided a solution. I'm checking here in…