Focus Answering Service of Eldersburg, MD has been honored with the exclusive ATSI 2024 Award of Excellence for the 19th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of
Sykesville, MD, April 6, 2024 – Focus Answering Service, a leading provider of outsourced answering service solutions, is proud to announce the promotion of Tom Reandeau to the position of Vice President and Chief Operating Officer. With a long and
FOR IMMEDIATE RELEASE CONTACT: Melanie Dixon (651) 379-7301 Monday, June 20, 2022 Outstanding Service Earns Award of Excellence Focus Telecommunications, Inc. wins coveted ATSI Award of Excellence Focus Telecommunications, Inc. of Eldersburg, MD has been
(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004. The Certification indicates that Focus Answering
Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing
Focus is hosting a small business roundtable for small business owners, navigating relentless regulatory and legal issues can often make focusing on day-to-day management a frustrating, uphill battle. The Office of the National Ombudsman (ONO) can provide relief. On Wednesday,
A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select.
Disaster preparedness is very important because we don’t always get sufficient warning of potentially disastrous weather or conditions so it pays to get in the habit of having some backup systems in place at all times – So you know
WSTA HOSTS Donna West Workshop – Las Vegas July 12, 13, 2017 “Another FANTASTIC Workshop,” said Daphne, from Virginia, “I try not to miss anything you do, I always learn so much!” Daphne was reiterating the general response of all
Are we committed …to a cause? …to making a difference? …to improving lives? I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog.
