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Why We’re Still Teaching Like It’s 1750

How We Got Stuck in Lecture Halls

Picture the typical learning environment: rows of seats descending towards a central stage, where one person talks whilst hundreds listen in silence. This scene has dominated education for centuries, but many of our assumptions about its value invite serious scrutiny.

The lecture system started in medieval universities, where professors literally ‘read’ precious manuscripts aloud to students who couldn’t afford their own copies. The word ‘lecture’ itself comes from the Latin ‘lectura’, meaning ‘a reading’—this wasn’t education as we might imagine it today, but essentially human photocopying in an age before printing presses. When printing presses made books widely available, the lectures continued anyway—a classic example of how educational practices persist long after their original purpose disappears.

By the 1800s, lectures had become education’s gold standard, though readers might consider whether this reflected genuine educational effectiveness or just institutional convenience. Universities built grand lecture halls as temples to one-way knowledge transmission. The professor, elevated in status if not physically, would pour wisdom into supposedly empty student minds. This approach fitted perfectly with industrial-age values: efficiency, standardisation, and mass production of educated citizens.

Whether what worked for scarce manuscripts and industrial efficiency serves our modern understanding of adult learning—if it ever worked as well as we believed—remains an open question worth exploring.

Why Lectures Persist Despite the Evidence

Walk through any university, corporate training centre, or professional conference today, and you’ll find the same setup: one person talking, many people listening, everyone hoping that information transfer equals learning—though this assumption itself warrants examination.

This persistence reflects several unexamined beliefs. We assume that subject experts naturally know how to teach effectively. We assume that physical presence and apparent attention mean learning is happening. We assume that covering material equals students actually learning it. These beliefs run so deep in our educational culture that we rarely question them directly.

The traditional justifications for lectures don’t survive scrutiny. Yes, lectures let expert practitioners share insights and provide context, but so do many other formats that don’t require passive listening. For inspirational content, lectures can work—but inspiration differs greatly from skill development or knowledge retention, and conflating the two creates mismatched expectations.

The supposed efficiency of lectures becomes questionable when compared to modern alternatives. Digital documents, videos, podcasts, and shared resources can deliver information to unlimited audiences without requiring everyone to gather in one place at the same time. These formats let learners consume content at their own pace, revisit difficult concepts, and access materials when they’re most ready to learn. If pure information transfer is the goal, a well-crafted email or shared document likely beats gathering hundreds of people to listen to someone read essentially the same content aloud.

Research consistently shows that passive listening ranks amongst the least effective ways to learn complex skills or retain detailed information. The ‘illusion of knowing’ that comes from following a clear explanation often dissolves when learners try to apply the concepts independently. As one learning theorist put it: ‘If behaviour hasn’t changed, then learning hasn’t happened.’ By this measure, most lectures fail spectacularly—participants may feel informed, but their actual capabilities and actions remain unchanged. Yet we continue defaulting to this format, perhaps because it feels familiar, maintains the delusion of efficiency, and places minimal demands on instructors to facilitate more arduous learning experiences.

The lecture format also appeals to instructor ego in ways that collaborative approaches don’t. Standing before an audience, holding their attention, demonstrating expertise—these elements can be deeply satisfying for educators. Traditional lectures position the instructor as the sage, the authority, the star of the show. Moving to the back of the room requires a fundamental shift in identity, from performer to facilitator, from fountain of knowledge to guide for discovery. This psychological barrier may be one of the most significant obstacles to adopting more effective adult learning methods.

Understanding How Adults Actually Learn

In the 1960s and 70s, educator Malcolm Knowles introduced andragogy—the art and science of helping adults learn. This framework challenged many lecture-based assumptions by highlighting key differences between how children and adults approach learning. However, readers might note that Knowles’ framework itself has been debated and refined over decades, and what initially appeared as clear distinctions between child and adult learning have proven more nuanced than originally proposed.

Still, andragogy’s core insights offer valuable challenges to lecture-based assumptions. Adults bring rich experience that can serve as both resources and barriers to new learning—contradicting the ’empty vessel’ model implicit in lecture formats. They need to understand why they’re learning something and how it connects to their goals—challenging the assumption that expert-selected content is inherently valuable to learners. They prefer active involvement in planning and evaluating their learning experiences—contradicting the passive recipient model. Most importantly, they learn best when they can immediately apply new knowledge to real problems they’re actually facing—challenging the assumption that abstract knowledge transfer leads to practical capability.

These insights fundamentally challenge the lecture model, though we might choose to be cautious about overcorrecting. If adults learn best through active engagement with personally relevant problems, then sitting passively whilst someone talks about abstract concepts seems counterproductive. But this doesn’t mean all expert input is worthless—rather, it suggests that such input works best when embedded within, not separate from, active learning experiences. Andragogy suggests that effective adult education functions more like a collaborative workshop than a performance, though readers can consider how the specific implementation of this principle requires careful attention to context and learning objectives.

The Agency Paradox: Freedom Within Structure

Moving away from lecture-based formats raises fundamental paradoxes that adult educators must navigate. The first: how do we honour learner agency whilst making productive use of limited time together? If adults learn best when they direct their own learning, who decides the topic, sets the agenda, and determines success?

But a deeper paradox emerges upon reflection: learners are often poorly positioned to identify what they most need to learn. The very expertise they lack may be required to recognise its absence. A novice programmer might focus on syntax when they desperately need to understand architecture. A new manager might want conflict resolution techniques when their real challenge is strategic thinking. When we don’t know what we don’t know, we naturally gravitate towards the gaps we can see rather than the foundational knowledge that would reveal more important gaps.

The Dreyfus model of skill acquisition illuminates this challenge further. Dreyfus and Dreyfus (1986) identified five stages of expertise development: novice, advanced beginner, competent, proficient, and expert. Crucially, learners at different stages need fundamentally different learning approaches and have varying abilities to self-diagnose their needs. Novices require clear rules and structured guidance, whilst experts rely on intuitive pattern recognition. A novice asking for expert-level autonomy in learning direction may be as misguided as an expert being forced through novice-level rule memorisation. Similarly, the Marshall model (Marshall, 2006) extends this thinking to organisational capability development, suggesting that institutions themselves progress through predictable stages of maturity that affect their learning needs and capacity for self-direction.

This creates a troubling contradiction at the heart of andragogical principles. If adults learn best when pursuing personally impactful goals, but their current knowledge limits their ability to identify impactful goals, how do educators balance learner autonomy with expert guidance about developmental pathways?

The traditional lecture sidesteps both paradoxes by eliminating learner choice entirely—the expert decides everything, and participants simply receive what’s offered.

Abandoning the lecture model doesn’t mean abandoning all structure or expertise. Instead, it requires a more sophisticated approach that creates frameworks for learner agency whilst incorporating expert insight about developmental pathways. Effective facilitators might use diagnostic activities that help learners discover their own knowledge gaps. They might design learning sequences that reveal the necessity of foundational concepts through attempted applications rather than abstract presentations.

The expertise shifts from determining what learners need to know towards designing experiences where learners can recognise and pursue what they most need to develop. Skilled facilitators assess group needs in real-time, negotiate learning directions with participants, and maintain enough flexibility to pursue unexpected but valuable tangents whilst gently steering towards essential competencies that learners might not initially recognise as crucial.

Time constraints add urgency to these decisions. Unlike self-directed learning that can unfold over months, face-to-face sessions demand efficiency. The paradoxes deepen: the more agency we give learners, the more skilful facilitation becomes necessary to prevent both aimless wandering and misdirected effort. This may explain why many educators retreat to the apparent safety of predetermined lectures despite knowing they’re less effective.

Training from the Back of the Room: A Paradigm Shift

Sharon Bowman’s ‘Training from the Back of the Room’ methodology represents a practical application of andragogical principles that turns traditional teaching upside down. Instead of standing at the front delivering content, instructors literally move to the back of the room, creating space for learners to take centre stage in their own learning process.

This approach builds on five foundational principles that directly contradict lecture-based assumptions:

Connection Before Content: Before diving into new material, learners need to connect with each other, the topic, and their own existing knowledge. This might involve brief discussions about past experiences, quick surveys about current challenges, or simple activities that activate relevant prior knowledge.

Learning is Active: Instead of passively receiving information, learners actively engage with content through discussions, problem-solving activities, case studies, and hands-on practice. The instructor becomes a facilitator of these experiences rather than a deliverer of information.

Learning is Social: Adults learn effectively through interaction with peers. Small group discussions, collaborative projects, and peer teaching activities often produce deeper learning than individual study or one-way presentations.

Learning Must Be Relevant: Every learning activity connects clearly to learners’ real-world needs and challenges. Abstract concepts are always grounded in concrete applications that learners can immediately use.

Learning Requires Assumption Surfacing: Perhaps most critically, effective adult learning creates spaces for people to discover and examine their own underlying assumptions about the topics at hand. A workshop on leadership isn’t just about learning new techniques—it’s about surfacing beliefs about power, influence, and human motivation that may be limiting current effectiveness. A session on innovation isn’t just about brainstorming methods—it’s about examining assumptions about creativity, risk, and organisational change that shape how people approach new ideas. Lectures, by their very nature, bypass this crucial reflective work, delivering conclusions without helping learners examine the foundational beliefs that determine whether those conclusions will actually be useful.

What Ancient Wisdom and Modern Science Both Tell Us

Modern neuroscience research provides compelling support for these andragogical approaches, lending scientific credibility to what ancient wisdom has long recognised. The Chinese proverb captures this beautifully: ‘Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand.’ What our ancestors understood intuitively, we can now observe directly in brain activity.

Learning literally changes the brain’s structure, but only when learners are actively engaged in processing and applying information. Passive listening activates relatively few neural networks compared to the complex brain activity generated by discussion, problem-solving, and hands-on practice—the difference between ‘telling’ and ‘involving’ is measurable in neural activation patterns.

The brain’s default mode network—active when we’re not focused on specific tasks—can actually interfere with learning if we’re simply sitting and listening. Active engagement helps maintain focused attention and promotes the kind of effortful processing that leads to lasting learning and skill development.

Additionally, the social nature of collaborative learning activates mirror neurons and other social cognition systems that enhance both understanding and retention. We literally learn better when we’re learning with others—transforming the solitary act of listening into the collaborative process of doing.

Why Conference Organisers Haven’t Got the Memo

Moving from lecture-based to learner-centred approaches requires hard work—for both organisers and lecturers (now facilitators). This transformation is rarely popular because it demands more from everyone involved.

For organisers, learner-centred events require sophisticated design, careful participant selection, skilled facilitation, and willingness to let go of predictable outcomes. It’s much easier to book speakers, arrange chairs in rows, and let the ‘experts’ handle everything. The mess of active learning—the uncertainty, the need for flexibility, the requirement to actually understand what participants need—makes traditional event planning look appealingly simple by comparison.

For former lecturers, becoming effective facilitators means abandoning the comfort of controlled performance for the complexity of responsive guidance. Instead of delivering prepared content, they must read the room, adapt in real-time, manage group dynamics, and create conditions where others can shine. This requires different skills, more preparation, and considerably more emotional labour than standing behind a podium.

The appeal of traditional formats lies partly in their simplicity and predictability—never in their effectiveness. So human! We choose the familiar struggle over the unfamiliar solution, the known failure over the uncertain success.

Yet perhaps nowhere is the persistence of outdated thinking more glaring than in the modern conference industry. Event organisers continue designing learning experiences as if it were still 1750, packing schedules with back-to-back presentations delivered to passive audiences. Despite charging premium prices and promising transformational insights, most conferences remain exercises in mass lecturing—hundreds of professionals sitting in hotel ballrooms, frantically taking notes on concepts they’ll never apply. The disconnect is breathtaking: organisations that pride themselves on innovation and disruption in their industries remain stubbornly committed to the most traditional, least effective learning format imaginable.

The irony deepens when we consider what actually happens at conferences. Ask any attendee what they valued most, and they’ll invariably mention corridor conversations, coffee break connections, and networking dinners—the social, collaborative elements that happen despite, not because of, the formal programme. People travel thousands of miles and pay thousands of pounds primarily to connect with peers and engage in collaborative problem-solving, yet conferences are designed around individual passive consumption. The most valuable learning occurs in the hallways whilst the expensive keynote speakers hold forth to half-empty auditoriums.

Conference organisers seem wilfully blind to the irony of hosting ‘innovation summits’ using 18th-century educational methods, or ‘leadership conferences’ that treat participants like passive students. The feckless adherence to keynote-breakout-panel formats reveals a profound lack of imagination about what professional learning could become. If conferences were designed around their actual social learning value rather than the outdated broadcast model, they would look radically different—more like facilitated working sessions and less like academic lectures. Attendees leave feeling inspired but unchanged, having invested thousands of pounds and days of time in elaborate information consumption rather than the collaborative capability development they actually came for.

Short, focused presentations can be highly effective when they’re embedded within longer sequences of active learning. The key is shifting the balance from predominantly passive to predominantly active, from instructor-centred to learner-centred, from information transfer to capability development.

Technology can support this transition by providing platforms for collaborative work, immediate feedback, and personalised learning paths. However, the most important changes are often low-tech: rearranging furniture to support small group work, building in regular reflection time, and designing activities that require learners to grapple with real problems rather than memorise abstract information.

The Path Forward

The lecture’s dominance in education reflects historical circumstances and institutional inertia more than educational effectiveness. As we better understand how adults learn and as workplace demands increasingly emphasise collaboration, critical thinking, and adaptive problem-solving, our educational methods may need to evolve accordingly—though we might choose to be wary of assuming that newer automatically means better.

This evolution isn’t about rejecting all traditional approaches wholesale, but rather about thoughtfully examining which elements serve learners and which serve institutional convenience. We might choose to question assumptions like ‘if it’s worked for centuries, it must be effective’ whilst also avoiding the assumption that ‘if it’s new and research-based, it must be superior in all contexts.’

The goal becomes creating learning environments where adults can actively engage with relevant challenges, collaborate with peers, and develop capabilities they can immediately apply. However, readers might observe that this requires careful attention to implementation—simply rearranging furniture or adding group activities doesn’t automatically create better learning if the underlying assumptions about knowledge, expertise, and learner agency remain unchanged.

The view from the back of the room reveals a different kind of classroom entirely—one where learners are actively constructing their own understanding, where the instructor’s expertise enables rather than dominates the learning process, and where education becomes a collaborative journey rather than a one-way transmission. But readers can evaluate whether this vision requires instructors, institutions, and learners themselves to examine and often abandon deeply held beliefs about what education looks like.

In our rapidly changing world, we may find we can no longer afford educational approaches that treat adult learners as passive recipients of pre-packaged knowledge—if we ever could. The future may belong to learners who can think critically, collaborate effectively, and adapt continuously. Whether our educational methods evolve to nurture these capabilities depends partly on honest examination of both old assumptions and new claims. Simply leaving the traditional podium behind isn’t enough—readers can consider what we’re moving towards and why.

Further Reading

Bowman, S. L. (2005). The ten-minute trainer: 150 ways to teach it quick and make it stick! Pfeiffer.

Bowman, S. L. (2008). Training from the back of the room! 65 ways to step aside and let them learn. Pfeiffer.

Dreyfus, H. L., & Dreyfus, S. E. (1986). Mind over machine: The power of human intuition and expertise in the era of the computer. Free Press.

Knowles, M. S. (1980). The modern practice of adult education: From pedagogy to andragogy (2nd ed.). Cambridge Books.

Knowles, M. S., Holton, E. F., & Swanson, R. A. (2015). The adult learner: The definitive classic in adult education and human resource development (8th ed.). Routledge.

Marshall, S. (2006). e-Learning maturity model: Process descriptions. New Zealand Centre for Research on Computer Supported Learning and Cognition.

Note: The quote ‘If behaviour hasn’t changed, then learning hasn’t happened’ appears to be a paraphrase of various learning theorists’ ideas rather than a direct quotation from a specific source. The sentiment is widely attributed to multiple educators but lacks a definitive original citation.

CoCs are Cock: The Paradox of Enforcing Codes of Conduct

In the quest to create a harmonious environment, many institutions, corporations, and communities implement Codes of Conduct (CoCs). Designed to guide behaviour and promote respectful interaction, these rules have become standard procedure in many contexts. However, not everyone agrees with the sentiment behind them or the methods used to enforce them. In British slang, the phrase “CoCs are cock” might resonate with those who find themselves trapped by the paradox of trying to dissuade violence or improper conduct by enforcing sometimes rigid and demanding regulations.

The Ideals Behind Codes of Conduct

CoCs are generally conceived with good intentions. They aim to create an environment where everyone can feel safe, respected, and free from harassment. These principles are built around empathy, understanding, and the willingness to embrace diversity.

The Paradox: Obligation to Conform

The paradox arises when the enforcement of these principles takes on a form that may be perceived as violent or oppressive in itself. The need to conform, comply, and the often swift punishment for transgressions can lead to an atmosphere of fear or resentment. The very tools used to foster harmony can create discord.

1. Rigid Rules vs. Human Nature

People are diverse, complex, and often unpredictable. The rigid rules in some CoCs might not always allow for this diversity of human expression, leading to misunderstandings and perceived unfair treatment.

2. Suppression of Free Speech

While the intention is to prevent hate speech and promote respectful dialogue, the line between what is deemed offensive and what is an honest expression of opinion can be blurred. This might lead to the suppression of free speech and the stifling of genuine debate and growth.

3. Inconsistency in Enforcement

In some cases, the enforcement of CoCs might be inconsistent, leading to feelings of injustice. When rules are applied selectively or interpreted in different ways, it undermines the very principles they are supposed to uphold.

Finding the Balance

Finding the right balance between maintaining order and freedom is a complex challenge. CoCs should ideally be living documents, adapting and evolving with the community they serve. Open dialogue, transparency, flexibility, and a focus on education rather than mere punishment might be the keys to successful implementation.

Conclusion

The phrase “CoCs are cock” may be a colloquial way to express dissatisfaction with a system that sometimes seems paradoxical. While the goal of creating respectful and harmonious environments is noble, the approach to achieving this goal must be carefully considered. It’s vital to recognise that the path to a more compassionate community might require not rules but rather a deeper understanding of human nature, empathy, and the complex dynamics of human interaction. The paradox lies not in the intention but often in the implementation, and it’s a challenge that requires ongoing attention, reflection, and evolution.

A Generic Conference Submission On Quintessence

Title

Quintessence: A Radical Approach to Effective Software Development

Summary

In this session, we will explore Quintessence, an entirely new and radical approach to effective software development that eschews the whole idea of methodologies. We will discuss the challenges faced by organisations in improving their software development efforts, specifically the collective assumptions and beliefs that hinder progress. Through practical examples, we will demonstrate how Quintessence can help organisations address these challenges and achieve better outcomes, such as increased engagement, accelerated uptake of new ideas, methods and practices, increased productivity, reduced stress, etc.

Session Description In Full

Software development has been described as “the most complex endeavour known to Man”. Despite the prevalence of popular methodologies such as Agile and Lean, many organisations still struggle to improve their software development processes and achieve better outcomes. One of the main reasons for this is the collective assumptions and beliefs held by these organisations, which hinder progress and frustrate the effectiveness of traditional methodologies.

Quintessence offers a new approach to effective software development that goes beyond traditional methodologies. It emphasises a paradigm shift in the way we think about software development. Instead of focusing on processes and methodologies, Quintessence places emphasis on the social and cultural context of software development.

In this session, we will explore the challenges faced by organisations in improving their approach to software development and how Quintessence can help address these challenges. We will discuss how collective assumptions and beliefs impact software development, and how Quintessence offers a road map or guide book for overcoming these challenges. Through practical examples, we will demonstrate how Quintessence can help organisations achieve better outcomes and improve their organisational culture.

Join us for an insightful discussion on this paradigm shift in software development and the practical applications of Quintessence. Whether you are a software developer, manager, or executive, this session will provide valuable insights into improving software development in your organisation.

Session type

  • Talk

Themes

  • Paradigm shift in software development
  • Overcoming collective assumptions and beliefs
  • Practical applications of Quintessence
  • Systems Thinking
  • Psychology
  • Bigger picture

A Generic Conference Submission On Organisational Psychotherapy

Title:

Organisational Psychotherapy: Uncovering the Power of Shared Assumptions and Beliefs in Culture Change

Abstract:

Organisational psychotherapy is an emerging discipline that applies the principles and practices of psychotherapy to organisational contexts. It is a powerful tool for cultural transformation, as it recognises the role of shared assumptions and beliefs in shaping organisational culture. In this session, we will explore the principles and practices of organisational psychotherapy and how they can help organisations drive meaningful change.

We will begin by discussing the importance of shared assumptions and beliefs in shaping organisational culture. These assumptions and beliefs are often invisible, yet they determine the norms, values, and behaviours of the organisation. We will explore how these assumptions and beliefs can be uncovered through the use of psychotherapeutic techniques such as observation, reflection, and inquiry.

We will then introduce the principles and practices of organisational psychotherapy and how they can help organisations address cultural challenges. This includes creating a safe and supportive environment for individuals to express themselves, developing a shared understanding of the organisation’s culture, and co-creating a vision for cultural transformation. We will also discuss how organisational psychotherapy can help organisations identify and address the root causes of cultural challenges, rather than merely treating the symptoms.

Through case studies and real-life examples, we will demonstrate how organisational psychotherapy has helped organisations drive meaningful change. We will highlight the importance of cultural transformation in the context of the current business landscape, where organisations need to be agile, innovative, and resilient to thrive.

In conclusion, this session will provide attendees with an understanding of the principles and practices of organisational psychotherapy and how they can help organisations drive cultural transformation. We will explore the power of shared assumptions and beliefs in shaping organisational culture and demonstrate how these can be uncovered and transformed through the use of psychotherapeutic techniques. Attendees will leave with practical insights and tools for driving meaningful cultural change within their organisations, change which will accelerate their adoption of more effective ideas, methods and practices.

LeanAgileExchange 2021 Conference Report

I’m concerned. I’ve been thinking that folks seem less engaged with my blog, Slack workspace, etc.
But the past two days have caused my to rethink somewhat. It’s been the 2021 edition of the LeanAgileExchange conference (virtual). And I’ve been seeing the same lack of engagement there as elsewhere.

Seems like indifference and lack of engagement is a more or less ubiquitous phenomenon, presently.

The Conference

Overall, I found the event rather, umm, flat. Which is to say, lacking in excitement, a sense of occasion, buzz.

I guess it’s really hard to translate a successful IRL format into the virtual space. Or so it seems.

Not that everyone, especially the organising team, seemed to be doing other than their very level best. Everyone I “met” was keen, courteous, helpful, pleasant and diligent.

The Content

With three tracks (I loathe multi-track conferences, whether IRL or virtual, BTW) over two days, we had some 28 sessions to choose from. I did my usual “butterfly” thing, and frequently exercised the Law of Two Feet.

Aside: I tend to treat all conferences as OpenSpace events, whether formally governed by the Four Rules, the One Law and the Two Insects of OpenSpace, or not, whether IRL or virtual.

The sessions I stuck with were few, but I did much enjoy a couple:

Most sessions were recorded (although not publicly available), and I have yet to catch up with a few I missed on the day.

The Hallways

Although supported by Slack, I missed the hallways and lounges of IRL conferences. I generally spend little time in sessions, much preferring to hang out in the interstitial spaces for pleasant and interesting conversations. I find Slack to be a very poor substitute, more useful as an intercom or public address system.

My Session

I feel driven to briefly mention my session – “CultureShift through memeology”. The three-track setup meant that few attended (some 20 people, IIRC, the conference hosting, I guess, some 200 attendees, all told).

And aside from two most welcome Q&A questions and a smattering of chat, zero feedback (so far). Aside from using the session as a mini book launch for “Memeology”, my key message was (as ever):

“Organisational Psychotherapy proposes a sea change for the software Industry, and for business generally. Away from methods, processes, practices and tools, and towards people.”

I truly wonder how many folks are even interested in a sea change, let alone feel the need for one. This session failed to answer that question.

Summary

As this was a ticketed (paid-for) event, I wonder how many people felt they received value for their money? Personally, as a speaker, my entry was complimentary (thanks! to the fine Software Acumen folks for that). Even so, attending was hardly (borderline) worth my time.

– Bob

The Business Agility conference 2021 is on 2-5 November 2021 (online – 4 x half-day sessions). Pricey tickets – an inevitability given the target market (executives/company wallets), I guess. Too rich for me. Although I might have liked to have been invited to speak about e.g. the role of Organisational Psychotherapy and Memeology in Organisational and “Digital” Transformations.

Q: I wonder if Agile business people have any interest in humane business, effective business?

 

I’ve been taking in a few online meet-ups recently. Without exception they have been poorly hosted and heinously presented with execrable powerpoint shitshows. I’m amazed anyone turns up for them (although I have, sigh).

At least with in-person meet-ups (COVID restrictions permitting) one gets to bypass the presentations and chat with fellows.

Never again.  #NoOnlineMeetups

Codes of Conduct

As a proponent of nonviolence, I see a lot of violence being employed in the hope of reducing the frequency and severity of interpersonal violence at e.g. conferences, community events or in team settings. This strikes me as ironic, and ultimately self-defeating.

“Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.”

~ Martin Luther King, Jr.

I don’t dispute for one moment that there’s an issue. Folks do get hurt. Sometimes egregiously. And not doing anything is no option for me. The question in my mind is, what to do?

Codes of conduct seem to be the approach of choice for many in this situation. I reject this, and its implicit violence. Here’s my (nonviolent) contribution:

This is not a code of conduct. That’s to say, it’s not a set of rules or mandated behaviours to which we would like you to conform.

We’ve heard stories of the hurt and pain that some folks have felt in a conference environment. We’d like to do what we can to reduce the chances of that happening at our conference. We’d also like to do what we can to to provide a space – literally and metaphorically – where people can get in touch with what’s alive in each other.

We don’t believe that obliging certain behaviours, and precluding others, contributes much, in a positive way, to the kind of space we wish to provide. And actively undermines getting in touch with what’s alive in us.

An Invitation

We simply invite you to be aware, take care of each other, and to have courage in supporting each other in all things. If you choose not to do that, that’s OK, too. We don’t want to tell anyone how to behave.

Despite our vigilance, fellowship, and active participation in taking care of each other, there may be a time where someone feels hurt. We will pass all potentially criminal acts on to the relevant law enforcement bodies. And medical situations on to local medical specialist. Short of that, we invite you to take care of all parties involved in the situation. And invite you to try to find a peaceful solution which meets everyone’s needs. We have skilled mediators on hot standby to help with that, if and when you choose to call on them.

What to do if you personally feel uncomfortable or hurt

We invite you to seek support. If you’re unsure just who to ask, your conference pack contains a list of folks that you can get in touch with directly for support.

What to do as staff or volunteer

We invite you to be aware, to take care of each other and the attendees, and to have courage in supporting each other in dealing with any conflicts or other issues that may arise. If you choose not to do that, that’s OK, too. We don’t want to tell you how to behave. We also invite you to become familiar with these guidelines, and with the names on the support contact list, in case anyone asks you.

See also
Nonviolent Communication
Restorative Justice
Due Process

Maybe the hardest thing is to empathise with, and, yes, to love, those folks who we see as the cause of hurt. That requires us to change our behaviours, not mandate theirs.

“When we listen for their feelings and needs, we no longer see people as monsters.”

~ Marshall B. Rosenberg

– Bob

Expectations

In preparing my recent session at Lean Agile Scotland (on “Theory of Change“) I decided to try a different format from the usual conference thirty-minute “push stuff at the audience” presentation. I generally prefer to encourage interaction and help improve learning amongst all present. In fact, my key aim is always to help more learning happen. On this, I very much share Russell Ackoff’s viewpoint:

“You see, everybody recognizes immediately that teachers are the ones who learn the most. School is absolutely upside down. Students ought to be teaching. The faculty ought to be learning.”

~ Russell L. Ackoff

I believe conferences are as much upside down as our schools. My Lean Agile Scotland session was conceived within this frame.

So I chose a topic of which I have little direct experience myself, but with much relevance to my work at present. This afforded me an opportunity to learn about it through preparing to teach something about it.

And I also chose to include a significant block of time – ten minutes – for the audience to discuss issues pertinent to their own situations. I.E. The Theory of Change prevailing in their own workplace, and the assumptions underpinning their current or planned change initiatives. This, with the belief this would afford the audience a better learning opportunity through some aspects of teaching each other what they knew.

In a nutshell, I chose to hold the space so that some mutual exploration of the topic could happen. This was, admittedly, something of an experiment.

Marmite

The session turned out much like Marmite. Some loved it. Some hated it. (Some 100 attendees; 14 green feedback cards, 20 orange, 9 red). The haters shared one thing in common, as far as I could tell. The session did not match their expectations. In particular, some shared their frustration that there had been little “content” pushed at them.

As this had been my deliberate choice – to eschew pushing content at folks – I was not too surprised. But I did feel some sympathy for their reaction, given that they had little chance to know in advance that this would be the format. And thus little opportunity to make an informed choice whether to attend, or go to another, parallel, session.

I’ll be writing a companion post to this one in the near future, with suggestions for improving the information available to attendees prior to a session, and with the aim of reducing the chance of disappointment through mismatched expectations.

Now might be a good time to help me with those suggestions. Would you be willing to?

– Bob

Further Reading

The Purpose of Education Is Learning, Not Teaching ~ pp. Russell L. Ackoff & Daniel Greenberg
Students should be teaching. Schools should be learning. ~ Educamp blog

Holding The Space

You may have noticed that the title of this blog is “Think Different”. Some kind folks over the years have remarked upon the insightfulness of one or more of my posts. Some have gone so far as to ask me whether and when I might be holding a workshop, conference, or other such event on the topics touched-on in this blog.

Well, the time has come and October 7 is the day. This first one day event is titled “The Think Different Experience”. Maybe it’s even the first in a series. We’ll see how it goes.

From my perspective, I feel happy to share in exploring what thinking different means, how to go about it – deliberately and intentionally – and the value it offers to individuals and organisations both.

Busy Busy

I work with many folks, and often I get the impression that everyone’s so busy, busy thinking inside their own little boxes that they rarely have any opportunity or, indeed, inclination to spend some time on reflection, introspection and thinking outside their regular tramlines.

I’ve created the Think Different Experience event to afford some time (a day) and some space (Nutfield Priory hotel) for some interested folks (max 10) to come together and explore what Thinking Differently might mean for us.

Ba

With this event, I see my role first and foremost being to “hold a space” which – in itself – has some value for the folks participating. This is not too far from the the idea which inspired Falling Blossoms some fifteen years ago:

*One day, in a mood of sublime emptiness, Subhuti was resting underneath a tree when flowers began to fall about him.

“We are praising you for your discourse on emptiness,” the gods whispered to Subhuti.
“But I have not spoken of emptiness,” replied Subhuti.
“You have not spoken of emptiness, we have not heard emptiness,” responded the gods.
“This is the true emptiness.”
The blossoms showered upon Subhuti as rain.

The Outcome Is In Your Hands

The event will stand or fall on the quality of your participation. Do you feel happy about that, and about the opportunity to contribute to the joy and well-being of not only yourself but your fellow participants?

Don’t Come Along If

There are some aspects to the event which may cause some folks a bit of grief. So, in the spirit of fair warning, don’t come if:

  • You want to be spoon-fed ideas
    I’d describe my hopes regarding facilitating this event as “pull-driven”. That is to say, folks will be invited to pull ideas, feelings, and – ultimately – value from myself and the other folks present. Don’t expect – or hope for – others to “push” ideas at you (although that may happen, inadvertently, now and again).
  • You want to sit back and let others create your meaning for you
    I have some hopes that the folks attending will want to participate actively in exploring and creating their own meaning, and in creating shared meaning too. We’ll see how that goes.
  • You have fixed ideas and assumptions which serve you well enough that you have no wish to examine them, or consider possible alternatives
    I suspect some awkward questions might get asked,. and some tricky subjects – undiscussable to some, at least in their regular workplaces – might come up.
  • All your needs – in work and in life – are presently being well-met
    According to the precepts of e.g. Nonviolent Communication, every human being has needs, needs which each person is trying to get met the best way they know how. Sadly, many folks have chosen means to getting their need met which, by their own terms of reference, carry some pernicious or negative side-effects. Or even, sometimes, have chosen means which actively work against getting those needs met – even though they feel like the best or only means available to the person employing them.

Do Come Along If

  • You want to experience a different kind of event.
  • You’re curious about the value of play, therapy, Bohm dialogue – and similar principles underpinning the event.
  • You’re keen to spend time in the company of like-minded people (I can’t guarantee just how like-minded folks are going to be, though <wry smile>).

What you might come away with

It’s my hope that we all come away from the event with some of our respective needs having been met. This might include:

  • Meaningful connections – with self and with each other a.k.a. “fellowship”.
  • Play – “Do nothing that isn’t play”.
  • Ideas and pointers for getting one’s needs better met (i.e. alternative strategies / means).
  • An appreciation of the bigger picture – whatever that is.
  • An opportunity to be more human – however you may define that.

For what it’s worth, I share Marshall Rosenberg’s definition of “being more human”:

“Connecting with what’s alive in others and ourselves.”

Would you like to be part of that?

Some places still available.

– Bob

 

Antimatter Workshops

No, this post is not about workshops on the topic of the Antimatter Principle – although I’m happy to discuss with you the possibility of conducting one with your team, group, or company.

And it’s definitely not about workshops on the topic of Antimatter.

This post is about using the Antimatter Principle to create better workshops – on any topic.

I’ve been to more than my fair share of workshops and the like over the years, and I’ve never been to one that was worth even the time it required to attend, let alone the cost in terms of hard cash. No, wait. Let me restate. I’ve never been to a workshop that was worth the time for the learnings it provided. I have been to many workshops where the social dimension – getting to meet people, doing things in concert, sharing a common interest, etc. – has been wonderful.

I don’t think it’s just me, either.

Aside: This post is about workshops, that is, events where groups of people come together, bounded by time, space and subject matter, ostensibly to learn together by doing. I contrast this with “training”, where the doing element is mostly conspicuous by its absence. I have no enthusiasm at all for the idea of training per se.

Workshops, at least, I feel may be redeemable as learning events, albeit with some major overhaul of the basic framework.

Here’s some of the problems I have with workshops as they currently exist:

  • The expert
    Most workshops get led by a subject matter or domain expert, eager to share their knowledge and experience.
  • The agenda
    Most workshops follow an agenda laid down by the “facilitating” expert. This (detailed) agenda is derived from the broader agenda of the sponsor. For in-house workshops this generally means a senior manager. For public workshops this generally means the expert, or the organisation for which he or she is working.
  • Passive engagement (i.e. little to no engagement)
    Many folks attend workshops with little interest in the subject and little enthusiasm for being there. The reasons for this are various but can include being told to attend, having spare training or professional development budget, and wanting to accrue CPD credits.

All the above lead to workshops having a low correlation between the needs of the participants and the content of the workshop. And to outcomes which fall short of expectations, and way short of what might be possible, given a different approach.

What is a Better Workshop?

For me, as a facilitator, a better kind of workshop would be one where folks had a real opportunity to meet their own individual and collective needs, be that for learning, for social interaction, or for other things.

And for me as an attendee, much the same criteria seem relevant too.

Applying the Antimatter Principle

So, to the application of the principle:

“Attend to folks’ needs.”

 

Firstly, do the prospective attendees have needs which correlate with the headline subject matter / topic? If not, maybe it’s better those folks don’t attend.

Then, there the agenda itself: Does it include a list of expected “learning outcomes”? Maybe it’s better not to do that. At least, unless the prospective attendees have created the list themselves prior to the event. And in those cases where this prior work is problematic, maybe it’s better to defer creation of the list until the event itself.

Yes, I suspect many people would prefer to have someone else set the agenda, structure the workshop, list the outcomes. And yes, it’s harder to sell workshops absent an outline, agenda or list of expected outcomes.

I do wonder if better workshops that no one gets to attend are any kind of improvement over what we have already. Maybe you’d be willing to share to view on this dilemma?

– Bob

Further Reading

Conferences That Work ~ Adrian Segar
Training From the Back of the Room! ~ Sharon L. Bowman

 

Vital Conversations

Two chaps having a vital conversation

I was keynoting on the Antimatter Principle at Agile Adria 2014 this week. As at all of the other conferences I have attended in the past year or so, I found myself feeling impatient with e.g. the hallway and dinner-table conversations, because I was feeling less connected with people than I would like. I also often feel that, amongst so many energised and experienced folks, we could be having great conversations of mutual exploration and import. Vital conversations – conversations full of energy, and life, and mutual joy. Yet we don’t seem to be able to make that happen.

At each conference, I’ve shared my feelings with one or two folks, without much in the way of ideas coming to mind.

This morning, I find an oh-so-simple idea has been staring me in the face, unrecognised, for months.

I’m speaking of this passage from an interview with Marshall Rosenberg:

SARAH: I was interested in an example you shared in one of your workshops about a group of teachers who were having a conversation that wasn’t feeding you spiritually.

MARSHALL: “Well, I was sitting around with a group of teachers who were all talking about what they did on vacation. Within ten minutes, my energy had dropped very low; I had no idea what people were feeling or wanting.

“In giraffe, we know it’s not being kind to the other person to smile and open your eyes wide to hide the fact that your head has gone dead. The person in front of you wants their words to enrich you, so when they aren’t, it’s helpful to be kind and stop them. Of course, in the jackal culture, this isn’t done.

“After listening awhile to the teachers, I screwed up my courage and said, “Excuse me, I’m impatient with the conversation because I’m not feeling as connected with you as I’d like to be. It would help me to know if you’re enjoying the conversation.” All nine people stopped talking and looked at me as if I had thrown a rat in the punch bowl.

“For about two minutes, I thought I’d die, but then I remembered to look at the feelings and needs being expressed through the silence. I said, “I guess you’re all angry with me, and you would have liked for me to have kept out of the conversation.”

“The moment I tumed my attention to what they were feeling and needing, I removed their power to demoralize me.

“However, the first person who spoke told me, “No, I’m not angry I was just thinking about what you were saying. I was bored with this conversation.” And he had been doing most of the talking! But this doesn’t surprise me. I have found that if I am bored, the person doing the talking is probably equally bored, which usually means we’re not talking from life; we’re acting out some socially-learned habits.

“Each one of the nine people then, expressed the same feelings I had – impatience, discouragement, lifelessness, inertia. Then one of the women asked, “Marshall, why do we do this? Why do we sit around and bore each other? We get together every week and do this!”

“I said, “Because we probably haven’t learned to take the risk that I just did, which is to pay attention to out vitality. Are we really getting what we want from life? Each moment is precious, so when our vitality is down, let’s do something about it and wake up.”

 

So, I now have a new avenue to pursue the next time I find myself feeling frustrated, impatient or disconnected. I’ll just have to remember to say something like:

“Excuse me, I’m impatient with this conversation because I’m not feeling as connected with you as I’d like to be. It would help me to know if you’re enjoying this conversation.”

Do you sometimes have the same feelings? How might this approach help you in similar circumstances? Could you find the courage to make such an interjection? How might you feel – and react – if someone else said something like this, to you?

– Bob

 

Nonviolent Conferencing

Photo of some folks in a nonviolent conference

OK, not so many Agile or business conferences end up in a brawl or other such overt violence. But I have been at several conferences where violent language was rife.

In any case, this post is not about that.

It’s about the use of the principles of nonviolent communication in making better conferences.

“The number one rule of our [NVC] training is empathy before education.”

~ Marshall B. Rosenberg

So, how to encourage and maybe even assure empathy as the primary objective for a conference? Well, having it as the explicit objective might help, for starters. I’ve never been at a conference (of any format) where empathy has been the declared goal.

Of course, many folks in the Agile community are quite close, like family almost, so I note Rosenberg’s caution:

“It may be most difficult to empathize with those to whom we are closest.”

~ Marshall B. Rosenberg

Having been practising nonviolent communication with my nearest and dearest recently, I can attest to the truthiness of this caution.

What is Empathy?

According to Rosenberg:

“Empathy is a respectful understanding of what others are experiencing.”

I’m thinking here more about sharing an understanding about what folks are experiencing in their at-work situations – although what they’re experiencing at the conference itself has some relevance and interest, too.

The Four Steps of Nonviolent Communication

So, if we take empathy as our primary goal, how might we address the question of a suitable format or structure of a Nonviolent Conference? I suggest the four steps of Nonviolent Communication can guide us:

  1. Say what you saw, or heard (a simple evaluation-free statement)
  2. Say what you felt (it can help, initially, to pick from a list)
    “I feel…”
  3. Say what you need (again here’s a handy list)
    “…because I need/value…”
  4. Make a request (the concrete actions you would like taken)
    “Would you be willing to…?”

How can we convert these steps into a conference format? Here’s my take.

  1. Folks share with each other their observations (things seen, heard or otherwise observed at their places of work, free from judgements or evaluations).
  2. Folks then share what they felt about these things observed.
  3. Folks state what they needed, needs which caused them to feel that way.
  4. Folks make requests (non-demanding, positive, actionable) of the other folks gathered together (i.e. their fellow attendees), in the hope that someone (or some number of those folks, together) might be able to meet that request.

To recap, this is suggesting that:

a) Someone states a context for a request
b) They then make the relevant request

Rinse and repeat. Easy as.

Of course, this might be new to most if not all the attendees. And identifying one’s own feelings, and the needs which cause them, is a skill that develops only with practice. It would be great to have Dr. Rosenberg there to facilitate, of course, but given his busy schedule, maybe we could find some other experienced NVC practitioner(s) to help things along. And the day could open with a demonstration of these four steps by someone who had either rehearsed or was practiced in them.

As to format, I can think of several options:

  • One large room, with everyone taking turns (or drawing straws) to share their context and request.
  • Several smaller rooms or areas, each with some means for serialising access to the “speaker’s” slot.
  • A goldfish-bowl or park-bench setup, with a small self-selecting queue of folks in line to “share and request”.
  • A World Cafe arrangement, where each table is seeded with a “share and request”-er and the other three people at the table attempt to meet the request. This may need some coordination to improve the odds that the three have the wherewithal to meet the request.
  • A series of Pecha Kuchas, with each 20-slide presentation setting the context and closing with a request, subsequently responded-to by members of “the audience”.
  • I’m sure you can come up with other ideas too. Would you be willing to share?

Some Other Pertinent Advices

Other aspects of nonviolent communication have relevance to conferences too, I believe, including:

Play

“Never do anything that isn’t play.”

~ Marshall B. Rosenberg

Which may appeal to the Legoists out there, but let’s also remember Rosenberg’s definition of play. “Play” is any activity where we

“make choices motivated purely by our desire to contribute to life, rather than out of fear, guilt, shame, duty or obligation.”

Aside: I have myself experienced too many “play” sessions where judgement, fear, guilt, shame, duty or obligation were writ large in the proceedings.

Absence of Judgement

“When we judge others we contribute to violence.”

~ Marshall B. Rosenberg

How to give feedback to e.g. speakers and yet remain true to this advice? See the Fours Step of NVC for guidance on that, too. As well as my past blog post “How to Give Feedback“.

“Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.”

 Absence of Coercion

“Learning is too precious to be motivated by coercive tactics.”

And I’d include “making” people sit and listen to speakers (through social expectations, politeness or lack of alternatives) under the soubriquet of “coercion”.

Fellowship

Not particularly a concept from nonviolent communication, but congruent, and an idea I’d like to see more in conferences everywhere. It’s been my experience that some Open Spaces and Unconferences have scratched the surface of creating a sense of fellowship amongst the folks involved. And I think we can all do so much more in this regard.

“Out beyond ideas of wrongdoing and rightdoing, there is a field. I will meet you there.”

~ Rumi

– Bob

Further Reading

Beyond Good and Evil: Marshall Rosenberg On Creating a Nonviolent World ~ Dian Killian