Free Shipping Australia wide on all orders

Shipping Policy

For international order enquiries please contact us.

When will my order ship?

Once an order has been made & processed, it leaves our warehouse within 24 hours (Mon to Fri).

Dispatch time is 11AM & 3PM Mon – Fri (Except public holidays)

How will my order ship?

Orders are sent via Startrack, Auspost or TNT (Now Fedex). Orders are dispatched from our showroom/warehouse closest to you, based on which location has available stock.

Deliveries typically arrive within 1-6 business days depending on your state.

How do I track my order?

Once your order ships, you will receive an email with more accurate delivery timeframes based on the carrier, item and your location.

Once your order is shipped, you will receive an email notification and a tracking email provided by Aftership.

Shipping times may vary depending on your State/Region. While we can’t expedite an order once placed, rest assured that we are working hard to get your order to you as soon as possible.

The shipping times listed on our website are provided as a general guideline.
While we recommend allowing the maximum time frame to receive delivery of your order.
Don’t be surprised if it arrives ahead of schedule!

I need help with my order

If you’ve already placed an order and require assistance please email our orders team at: or****@**********om.au and quote you order number and details of your enquiry and one of the team will get back to you within 24 hours. For urgent enquires please call us on 1300 328 003.

Alternatively click on the Livechat icon on the bottom right hand corner of our website.

Or for anything else visit our contact us page or visit our FAQs page.

If Your Order Contains ‘Backordered’ Items

Delivery Timeframe: The estimated delivery date for backordered items is provided based on initial information and may be subject to change. Customers will be notified of any updates or delays.
Partial Shipments: If less than 30% of your order contains backordered items, we may be partially shipped, with available items dispatched first. Backordered items will be shipped separately at no additional cost when they become available. Or please let us know if you’d like any available items in your order shipped beforehand.
Payment Processing: Customers will be charged for backordered items at the time of purchase, ensuring the reservation of the product. Due to larger commercial orders there are times when stock is sold out on backorder, even before arrival. Please make sure to check the % sold (Usually above the ‘Available on Backorder’ button)
Priority Fulfilment: Backordered items will be fulfilled on a priority basis once they are back in stock, ensuring that customers who placed orders first receive their products first.
Product Availability: The availability of backordered items is contingent upon our restocking schedules, and unforeseen delays may occur. We appreciate your understanding and patience.
Customer Support: Our customer support team is available to assist with any inquiries regarding backordered items. Feel free to contact us for updates or assistance in managing your order.

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