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Refund Policy

Last Updated: February 7, 2025

1. No Refund Policy – Digital Product

Fetchub is a digital product delivered immediately upon purchase. Due to the nature of digital goods, all sales are final, and refunds are generally not provided.

2. Why We Do Not Offer Refunds

2.1 Pre-Purchase Evaluation

Before purchasing Fetchub, you have:

  • Reviewed and tested the plugin’s features.
  • Verified its functionality through user ratings and reviews.
  • Confirmed compatibility with your system before purchasing.

2.2 Fraud Prevention and Subscription Misuse

This policy prevents refund abuse, including:

  • Accessing PRO features and requesting a refund after use.
  • Extracting data and then claiming dissatisfaction.
  • Repeatedly subscribing and canceling to exploit refunds.
    This ensures fair pricing for all honest users and prevents fraudulent activities.

3. Understanding Your Purchase

By purchasing Fetchub, you agree that:

  • You have reviewed all features before purchase.
  • You are purchasing a non-refundable digital product.
  • You will receive immediate access to PRO features.
  • You understand this policy exists to prevent fraudulent usage.

4. Payment Processing and Compliance

  • All payments are processed securely through Stripe, a PCI DSS-compliant payment provider.
  • Fetchub does not store or process payment details directly.
  • For details on Stripe’s security and payment processing, refer to Stripe’s Privacy Policy.

5. Subscription Cancellations and Refund Exceptions

Per Stripe’s Subscription Cancellation Policy, you may cancel your ASIN Crawler subscription at any time, but refunds are only provided under the following conditions:

5.1 Valid Refund Exceptions

Refunds are only considered in the following cases:

  • Duplicate Charges – If you were billed twice for the same purchase.
  • Failed Service Activation – If your payment was successful, but PRO features never activated.
  • Technical Issues Preventing Use – If a confirmed bug prevents the plugin from functioning as advertised.
    If a refund exception applies, Stripe’s refund timeline and processing rules will apply. Refunds may take several business days to appear in your account.

5.2 Subscription Cancellation Policy

  • Self-Cancellation – You can cancel your PRO subscription at any time from your Fetchub account settings.
  • No Automatic Refunds – Canceling your subscription does not trigger a refund. You will retain access to PRO features until the end of your billing cycle.
  • No Refunds for Partial Usage – If you cancel mid-cycle, you will not receive a prorated refund for unused time.

Refunds, when applicable, will be processed through Stripe according to their policies. Fetchub does not issue direct refunds outside of Stripe’s guidelines. If you qualify for an exception, email support@fetchub.com with proof of your issue.

6. Before You Purchase

To ensure satisfaction, we recommend that you:

  • Test the free version of Fetchub.
  • Review all product features and descriptions before purchase.
  • Verify system compatibility.
  • Contact support with any pre-sale questions.

7. Technical Support Guarantee

While refunds are not provided, we are committed to helping you resolve any issues.

  • If you experience technical problems, contact support for troubleshooting.
  • We will work with you to ensure the plugin functions as intended.
    For technical support, email support@fetchub.com.

8. Contact Information

For valid refund exceptions or support inquiries, contact us at:

9. Policy Agreement

By purchasing Fetchub, you agree to:

  • The no-refund policy, unless you qualify for an exception.
  • The secure payment processing through Stripe.
  • Canceling your subscription manually if you wish to stop billing.
  • Contacting support first before disputing charges or requesting refunds.
    This policy is final and non-negotiable. If you do not agree, do not purchase Fetchub PRO.

10. Compliance with Stripe Policies

This Refund Policy aligns with Stripe’s Subscription and Cancellation Policy.
This Refund Policy complies with Stripe’s Subscription Management Guidelines.

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