Whether you use WordPress or any other CMS, your website is vulnerable to hackers, technological failures, malware attacks, and other issues if it’s not properly updated and maintained.
This means staying on top of security updates, maintaining the website, conducting regular backups, and ensuring that it functions properly and is free of errors or issues.
It’s a lot of work, but it’s critical.
It’s a lot of work, but it’s critical
Stop worrying about your website with our on-going website support services. We’re a trusted Toronto company that works with organizations of all sizes to keep their websites safe, secure, and on the cutting edge.
We’re a trusted Toronto company that works with organizations of all sizes to keep their websites safe, secure, and on the cutting edge.
We’ll help you update your content, keep your WordPress core and plugins secure, and make sure your site performs its best 24/7. Don’t wait until your website is compromised to start taking security and maintenance seriously.
Choose from one of our professional website maintenance packages and finally get the peace of mind you need
Why Do I Need Ongoing Website Website Maintenance?
Your website isn’t a “set it and forget it” situation.
Keeping it secure and running smoothly requires frequent maintenance. That means updating your content, keeping your plugins secure, patching security flaws, maintaining site performance, checking for errors, and a whole lot more.
It’s a complicated and demanding process that doesn’t ever really end as long as you have a website.
Do you really have time for all that?
If you’re trying to actively maintain your website while also running your business and handling everything that goes along with it, there’s a good chance something is going to slip through the cracks, or you’re going to overextend yourself – or both.
Living like this leads to burnout, which leads to decreased productivity. Plus, if your site isn’t maintained properly, it could fail, costing your business dearly.
We can handle it all, so you don’t have to.
We’ll catch possible issues before they become larger problems, fix errors before they affect site performance, and help you avoid costly downtime and potentially devastating security breaches.
Trust the knowledgeable pros at Eggs Media. We’ve helped many businesses in all industries improve their online presence and keep their websites performing exactly as they should. We can do the same for you! Choose a website maintenance package below, and let’s get started!
Are You Having Any of TheseWebsiteIssues?
General Issues
Is your website showing errors? Not loading properly? Are your online contact forms not working? We can help! Trust our team to fix these issues so your site performs as it should.
We can also help ensure your site is responsive and displays properly across all screens and resolutions.
We’ll even fix your site's performance issues so it loads quickly and consistently each and every time.
Website Update Struggles
Stop stressing about adding or editing pages, organizing posts, optimizing images, dealing with plugins and forms, and spending hours and hours maintaining and updating your website. We handle it all for you!
WordPress Plugins are incredibly powerful, but they can conflict with each other, require frequent updates, and often need to be properly configured or reconfigured so they work correctly. We'll handle it all with ease.
Security Issues
Has your website been hacked or infected with malware? Scanning and removing infections could be a lengthy process. Once that's done, you also need to make sure you fix any security flaws so they can't be exploited again. Our team has the expertise needed to handle these detailed processes.
We can also remove any spam pages that may have been created during a hack. Sometimes, compromised websites are stuffed with hundreds or even thousands of spam pages. Not only do these need to be deleted, but if they're indexed by search engines, this can seriously hurt your site's ranking.
Having a secure website with a functioning SSL certificate is a must. We'll install and configure it for you and make sure it's always up to date so your site doesn't suffer.
Hosting/Domain Issues
Are you facing conflicts between your server's PHP version and your site or plugins? These common issues can be tough to fix. Never fear - our experts can resolve them for you and prevent them from causing problems!
We can also help solve configuration issues between your hosting server or domain provider to make sure your site always loads as it should.
A wrong DNS configuration on your site can cause you to miss contact emails from site visitors, costing you potential clients and harming your reputation.
WordPress is an incredibly popular CMS, which unfortunately means it’s frequently targeted by hackers and spammers. We’ll help keep your WordPress core updated, safe, and secure while also handling all plugin updates. This considerably reduces the chance of security issues or downtime.
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Regular BackupsRegular Backups
What would you do if your entire website disappeared? Unfortunately, that can happen. This is why we regularly back up your site and ensure we have those on external servers. If anything happens, we can quickly restore your site, getting you back up and running.
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Content UpdatesContent Updates
Your website content needs to be up to date. The last thing you want is for visitors to find outdated information that gives them the wrong idea about your company. Search engines also prefer new and updated content.
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Hack Instance RecoveryHack Instance Recovery
If your website is hacked, you need to do more than just secure it. You also need to scan and clean the entire site to make sure it functions properly again. Then, you need to take steps to prevent future hacks. That’s why we’re here!
Emails sent to your business from your website’s online form are more complicated than they look. We’ll make sure your DNS is configured properly on your domain, and the SMTP configuration on your website is working smoothly so you stop missing out on these crucial emails.
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Advanced Ticketing SystemAdvanced Ticketing System
With our online support portal and ticketing system, we make it super easy to track support issues, hours, and everything else. You’ll always know exactly how many support hours you’ve used, how many you have left, and everything else you need to know.
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Discounted Hourly RateDiscounted Hourly Rate
Our support plan members benefit from a discounted hourly rate on any additional support you need for your site. Keep your website safe, secure, and updated while saving money.
The Trusted Pros in Website Maintenance
Just Some of the Companies Eggs Media Protects:
David Cairns
Chairman of the Board
“As Chairman of the Firefighters Association of Ontario, I would like to extend our sincere appreciation to Eggs Media for their exceptional work as our website designer and ongoing website service provider. From the initial design and development stages to our current day-to-day needs, their team has consistently demonstrated professionalism, creativity, and a strong commitment to customer service.
Eggs Media took the time to truly understand our goals and vision, helping to bring our website to life in a way that reflects our mission and supports our members across Ontario. Their team has been responsive, knowledgeable, and easy to work with—always ready to assist with both technical needs and creative input.
We are proud to have partnered with Eggs Media and would highly recommend their services to any organization looking for top-tier web design and support.”
Website Maintenance Plans Toronto
Care
$79
CAD PER MONTH
CMS & plugin updates
Latest security updates and improvements
Weekly backups of the website
Discounted hourly rate for extra support
30-Days rolling contract (cancel at any time with just 30 days notice!)
Grow
$199
CAD PER MONTH
3 hrs of website support/content updates
Same day response
CMS & plugin updates
Latest security updates and improvements
Weekly backups of the website
Hack and Malware Instance Recovery
Discounted hourly rate for extra support
45 mins Extra Support (does not rollover)
30-Days rolling contract (cancel at any time with just 30 days notice!)
Thrive
POPULAR
$299
CAD PER MONTH
5 hrs of website support/content updates
Same day response
CMS & plugin updates
Latest security updates and improvements
Daily backups of the website
Hack and Malware Instance Recovery
Staging environment available
Discounted hourly rate for extra support
45 mins Extra Support (does not rollover)
30-Days rolling contract (cancel at any time with just 30 days notice!)
Scale
$499
CAD PER MONTH
10 hrs of website support/content updates
Same day response
CMS & plugin updates
Latest security updates and improvements
Daily backups of the website
Hack and Malware Instance Recovery
Staging environment available
Discounted hourly rate for extra support
45 mins Extra Support (does not rollover)
30-Days rolling contract (cancel at any time with just 30 days notice!)
Pay As You Go Support
Looking for one-time support or assistance with fixing a particular issue? We can help with that too! just choose our “Pay As You Go” service
$140
CAD PER MONTH
You’ll only pay for what you need and still receive our five-star service and support
Make sure the right visitors end up on your site and that they're converted to customers when they do! Trust Eggs Media for search engine optimization services
Frequently Asked Questions
Websites are our business, but we know that there’s a lot to learn when you’re dealing with them. We always work with our clients to make sure you understand everything we’re doing and know exactly what processes we’re taking to maintain your website.
Some of the most common questions are listed below, but if you don’t see your question answered, please feel free to contact us and ask directly!
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Do I need Website Maintenance? Is it required?Do I need Website Maintenance? Is it required?
Website maintenance is an optional service, but we strongly recommend it. Your online presence is critical, and we make sure your site always looks and performs as it should. Otherwise, you risk missing out on potential clients and permanently harming your company’s reputation.
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What is included in your Web Maintenance packages?What is included in your Web Maintenance packages?
Each package lists specifics, but, in short, we include WordPress CMS core & security updates, site backups, hack instance recovery, and a certain number of hours each month for various website updates.
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Can I transfer website support hours from one month to another?Can I transfer website support hours from one month to another?
Support hours are not transferable from month to month. They reset at the end of each billing cycle.
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Can I upgrade/downgrade website maintenance plans?Can I upgrade/downgrade website maintenance plans?
Yes, of course! We’ll discuss your needs with you before you do, however, to make sure you’re choosing the right plan for your business.
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How do I pay for monthly support?How do I pay for monthly support?
You can easily pay through our comprehensive support portal through credit card or PayPal.
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Are there any contracts? How can I cancel my support subscription?Are there any contracts? How can I cancel my support subscription?
There are no lengthy contracts; you can cancel any time with just 30 days notice. This can be done quickly through our support portal.
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How can I reach out if I have an issue?How can I reach out if I have an issue?
Most support issues are handled through our online ticketing system, but we want to help you as effectively as possible, so you can also contact us through email, phone, or various project management tools. We’re here for you whenever you need us!
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What is your response time?What is your response time?
We offer same day response times, but realistically, you’ll probably hear from us within a few hours if it’s during a regular business day.
No, support hours cannot be used for SEO or graphic design services. Our website support plans include ongoing website support, site updates, and website development tasks.
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Is there a discount for advanced payment?Is there a discount for advanced payment?
Yes, we can offer 15% discounts on advanced annual payments.
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Can you support more than one website on a single subscription?Can you support more than one website on a single subscription?
We typically support one website per plan, but we can discuss additional sites based on your requirements. Contact us to talk about this further.
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You didn’t develop our website. Can we still use your support packages?You didn’t develop our website. Can we still use your support packages?
Yes, of course! Many clients take advantage of our ongoing support plans even though we haven’t developed their websites.
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Do you support only WordPress-based websites?Do you support only WordPress-based websites?
Most of the sites we support are based on WordPress, but we have also offered support for many different platforms and even managed various CRMs. Contact us to discuss your needs, and we’ll see what we can do to help!
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Can we have a customized maintenance package?Can we have a customized maintenance package?
Definitely! Our goal is to offer the best and most comprehensive support out there. Reach out to us and let’s discuss what you’re looking for in a maintenance package!
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