Dolphin AI

Dolphin AI is an automated customer-insights platform built for B2B teams that want to capture what customers are really asking for—without relying on spreadsheets, manual tagging, or scattered notes. By connecting to your call recording tool (such as Gong) in a single click, Dolphin AI pulls in recorded conversations and continuously analyzes them to detect key signals like feature requests, pain points, and moments of “customer love.” The result is a living stream of structured insights that stays up to date as new calls happen.

Instead of spending hours re-listening to recordings or chasing internal updates, product and customer success teams can review and validate the insights Dolphin AI extracts, then let the system track them automatically. Similar requests can be merged and categorized so the backlog stays clean, and insights can be turned into shareable, data-backed links that include context, quotes, and short highlight clips. This makes it easier to align stakeholders, communicate what’s most requested, and build credible business cases for prioritization.

Dolphin AI also helps teams close the loop with customers by tracking request status over time—so a CSM or PM can quickly see what customers asked for and where each item stands. When needed, the platform can create tickets (for example in Jira) and update your CRM, reducing the friction between “we heard it on a call” and “it’s now tracked and actionable.” Overall, Dolphin AI turns raw voice-of-customer data into organized, accessible, and continuously updated product feedback—on autopilot.