At D Custom Boxes, we are committed to delivering safe and secure packaging directly to your doorstep. Our goal is to ensure every order arrives in strong condition, on time, and with clear communication throughout the process. This Shipping Policy explains how we manage delivery, damage claims, customs handling, and customer support.
All shipping services are completely free from D Custom Boxes. There are no hidden charges and no extra shipping fees. The price agreed at the time of order confirmation includes delivery.
We believe in clear pricing and honest service. Customers do not need to worry about additional shipping costs after placing an order.
We carefully pack every order before dispatch. Strong outer cartons are used to protect your custom boxes during transit. Each shipment is checked to make sure it is sealed properly and labeled correctly.
Our goal is simple. Deliver safe packaging at your doorstep without damage. We work with reliable shipping carriers to reduce risks during transportation.
All orders first complete the production stage. Production time depends on box style, quantity, and printing requirements. Once production is finished, the shipment is prepared for dispatch.
Customers receive shipping confirmation and tracking details once the parcel is handed over to the carrier. This allows you to monitor delivery progress.
Orders are delivered within the estimated timeframe shared during order confirmation. Delivery time may vary depending on shipping location, customs clearance, weather conditions, and carrier operations.
If any delay occurs, D Custom Boxes will inform the client immediately. We believe in transparency and smooth coordination. No changes or updates are made without informing the customer.
International shipments may go through customs inspection in the destination country. For example, shipments entering the United States may be reviewed by the USA customs department before release.
Customs clearance time is not fully under our control. However, we prepare proper documentation to avoid unnecessary delays. If additional information is required by customs authorities, we assist our clients in providing the necessary documents.
Any customs duties or local taxes required by the destination country remain the responsibility of the customer unless agreed otherwise in writing.
We ensure secure packaging before shipment. However, shipping is handled by third party carriers, and damage during transit can sometimes happen.
If you receive a damaged parcel, please follow these steps:
Inspect the package at the time of delivery.
Take clear photos of the outer carton and inner products.
Inform us within 48 hours of receiving the shipment.
If damage is confirmed to have occurred during transit, we will file a claim with the shipping carrier. For shipments within the United States, we coordinate with the shipping department and, if required, with the customs department to recover losses.
We work closely with clients to resolve such issues smoothly and fairly.
If tracking shows unusual delay or no movement, we immediately contact the shipping carrier for investigation.
In rare cases where a shipment is confirmed lost, we will initiate a formal claim process with the carrier to recover the value. Throughout this process, we keep the client fully informed.
If delivery is delayed due to carrier issues, weather, or customs inspection, we will notify the customer and discuss the situation clearly.
Customers must provide accurate shipping information, including full address and contact details. Incorrect information may cause delays or delivery failure.
Prompt communication helps us manage shipments smoothly and avoid complications.
If any issue arises during shipping, D Custom Boxes will inform the client immediately. We do not take major actions without client approval.
Our focus is to handle every situation in a clear and professional way. We aim for smooth coordination from dispatch to delivery.
Delivery timelines may be affected by events beyond our control such as severe weather, transportation disruptions, government restrictions, or customs inspections. In such cases, we maintain communication and work toward a timely resolution.
D Custom Boxes provides completely free shipping on all orders with no hidden charges. We deliver safe and secure packaging to your doorstep. If any issue occurs during transit, we support our clients by coordinating with shipping carriers and customs departments to recover losses when possible.
Our priority is safe delivery, honest communication, and reliable service from start to finish. For any shipping related questions, our team is always ready to assist.
