At D Custom Boxes, we take pride in delivering high-quality custom packaging tailored to your specifications. We understand that sometimes issues may occur, and we aim to address them fairly and efficiently. This policy outlines your rights and responsibilities regarding refunds, replacements, and claims.
If your order arrives damaged (torn, crushed, or defective) or contains incorrect printing or design errors, you are eligible for a replacement (reprint) or a refund.
Claims for damaged or incorrectly printed boxes must be submitted within 3 to 5 days of receiving the shipment.
You are required to provide photographic evidence of the damage or printing error to process your claim.
Claims submitted after the 5-day period will not be eligible for a refund or replacement.
Any damage resulting from handling, tearing, or improper storage by the customer is the responsibility of the customer.
D Custom Boxes will not be responsible for claims related to customer-caused damage. Customers are encouraged to work with the shipping company or their insurance in such cases.
Customers are responsible for providing a complete and accurate shipping address.
If the shipment is lost, delayed, or returned due to an incorrect or incomplete address provided by the customer, D Custom Boxes is not responsible for refunds or replacements.
Once the client approves a design and production begins, any subsequent request for changes to the design, text, or artwork cannot be accommodated without additional charges.
Clients are responsible for reviewing and confirming all designs carefully before production begins.
Any errors or issues caused by the client’s approval of incorrect or incomplete designs are not eligible for a refund or free reprint.
The following situations are not eligible for refunds or reprints:
Damage caused by the customer after delivery.
Loss or issues caused by incorrect shipping information.
Changes requested after the design has been approved and production has started.
Any errors resulting from false or incomplete information provided by the client.
Upon receiving a valid claim within the specified period, D Custom Boxes will:
Offer a replacement (reprint) of the affected items, or
Issue a refund for the affected items, depending on client preference.
Our team will review claims and respond within 2 business days of submission.
All replacements or reprints will be shipped to the original shipping address provided by the client.
Clients are responsible for:
Providing accurate information, including design specifications, artwork, and shipping details.
Reviewing and approving designs before production.
Reporting damages or printing errors within 3 to 5 days of receiving the shipment.
Failure to meet these responsibilities may result in non-eligibility for refunds or replacements.
By placing an order with D Custom Boxes, clients agree to the following:
All claims must be reported within the defined claim period.
Damage caused by the client or errors due to inaccurate information are not refundable.
Incorrect shipping information provided by the client is the client’s responsibility.
Design changes after approval and production begin require additional payment.
Valid claims for damaged or incorrectly printed items will be resolved fairly through replacement or refund.
This policy ensures transparency, protects both clients and the company, and maintains the quality and reliability of our custom packaging services.
