Ordinary experiences get lost in the noise, costing you the loyalty, advocacy, and growth you’ve worked so hard to earn. If your customer experience is forgettable, so is your brand, and your competitors will thank you for it.
Dan Gingiss, The Experience Maker™, shows your audience how to turn everyday customer interactions into remarkable experiences that people can’t wait to share.
With relatable stories, real-world case studies, and his proven WISER framework, Dan delivers an engaging, practical playbook for making your brand stand out, keeping customers longer, and turning them into your most powerful marketing engine.
His approach proves that creating loyalty doesn’t have to be complicated or expensive; it just has to be remarkable.
”He brought a ton of energy to our event”
”Dan was fantastic. He brought a ton of energy to our event and really brought his customer experience message home to our attendees in a tangible and enthusiastic delivery. Additionally, he was a delight to work with. He truly takes his own message to heart when working with his clients as well.”
Ethos Beauty Partners
“You achieved a remarkable trifecta”
You achieved a remarkable trifecta: your message was actionable, inspiring, and delivered with an engaging flair that captivated both our onsite and virtual attendees.
Marketing Practice Director, University of Wisconsin E-Business Consortium
“we’d LOVE to work with him again!”
“Working with Dan on our 8-city US roadshow was incredible!!! His engaging content and inspiring delivery earned rave reviews from ALL attendees. He’s a delight to work with and we’d LOVE to work with him again!”
Director, Field Marketing and Events – Roofr
”great mix of reality, humor and wow”
“His approach to making memorable experiences for our customers was a great mix of reality, humor and wow as we learned better ways to do ordinary things.”
CEO, SOCAP International
“The perfect mix of energy, thought leadership and fun”
“Dan brought the perfect mix of energy, thought leadership and fun into our agenda that had our attendees talking well into the next day.”
Director of Events & Field Marketing, CallMiner
“I strongly recommend Dan”
“Not only was the content 100% on point for our Franchisees and for us as the Franchisor, Dan also invested the time to break bread with our Franchisees at two group meals, to listen and learn more about our business. I strongly recommend Dan.”
Chief Marketing and Sales Officer, Dippin’ Dots & Doc Popcorn
We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong.
In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly. The truth is, nearly every company is now selling a commodity – whether they admit it or not.
So why do some brands still rise above the noise while others fade into irrelevance?
Because customers don’t talk about transactions. They talk about experiences.
This keynote reveals why the last true differentiator left in business is the one your competitors can’t copy: how you make people feel. And it will leave you WISE to the power of customer experience.
You’ll hear about the state that ranked 50th as a vacation destination and how they turned it around by being Witty. The entertainment powerhouse that used an Immersive experience to create generations of lifelong fans. A restaurant that made its food utterly Shareable without changing the recipe. And why a sparkler is always more Extraordinary than a candle.
It’s not about spending more, adding complexity, or launching massive technology projects. It’s about intentionally designing experiences that are remarkable – worthy of talking about. The result? Your customers become your most powerful marketers. So get ready to see your business through a new lens: the WISE framework for turning every interaction into an opportunity to stand out, inspire conversations, and earn loyalty that money can’t buy.
Are you ready to compete where it actually matters?
Dan’s speaking calendar fills quickly! Secure your event date now to ensure your audience experiences his transformative insights.
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience?
In this captivating keynote, customer experience expert (and former VP of Customer Success and Marketing at AI leader Persado) Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale (hint: check out the promo video!), will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone—everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity and expect that everyone—from the front-line customer service agent to the legal department to the custodial staff—is focused on making their experience remarkable.
Remarkable customer experiences don’t happen by accident. In Dan’s workshops, your team rolls up their sleeves and learns how to spot customer pain points, inject moments of delight, and apply the WISER framework to your real business challenges. The result? Employees who are energized, aligned, and ready to make every interaction remarkable.
Want your team to stop talking about customer experience and start creating it? In this hands-on session, participants put Dan’s WISE framework — Witty, Immersive, Shareable, and Extraordinary — into action. They are also introduced to a bonus letter — “R” for Responsive — that will make them WISER than the competition.
Built on two decades of real-world experience leading CX at brands like McDonald’s, Discover, and Humana, this workshop is an idea-generating engine where your people roll up their sleeves and brainstorm simple, practical, and inexpensive CX improvements you can implement right away.
By the end, you’ll have a long list of customer-focused ideas — created by your own team, plus a room full of energized Experience Makers ready to bring them to life.
Want to know exactly what your customers think — in real time? As an exclusive add-on to your event, Dan Gingiss hosts a Live Customer Focus Group, a dynamic and interactive session where your actual customers take the stage to share unfiltered feedback about their experiences, expectations, and frustrations.
Dan moderates with the same engaging style he brings to his keynotes, asking smart questions that uncover what customers love, what makes them leave, and what would keep them coming back. Then, the audience gets to join in — asking their own questions and hearing the answers directly from the source.
It’s eye-opening, it’s practical, and it’s something your leadership team will talk about long after the event. Because when you put the customer’s voice front and center, you walk away with insights that can transform your business.
Your customers are talking — are you really listening? In this high-impact workshop, Dan shows teams how to transform raw customer feedback into a goldmine of insights that drive loyalty, cut costs, and fuel growth.
Backed by two decades of real-world CX leadership experience, Dan helps participants dive into actual customer interactions across every channel, uncover hidden pain points, and perform root-cause analysis that prevents repeat issues. Teams then work collaboratively — from front-line employees to senior leaders — to design practical, actionable strategies that elevate the customer experience.
Organizations that adopt this approach see measurable results: reduced call volumes, lower operational costs, higher satisfaction scores, and customers eager to spread the word.
Because there’s nothing more eye-opening — or more powerful — than hearing the literal voice of your customer.
Recommended as a quarterly session to keep insights fresh and momentum strong.
Stop competing on price, and start winning with experiences your customers can’t stop talking about.
In this expanded edition, Dan walks you through his proven WISER framework — Witty, Immersive, Shareable, Extraordinary, Responsive — so you can transform every customer interaction into remarkable experiences that drive loyalty, advocacy, and growth.
