Category Archives: Continuous Process Improvement

How to Run Any Organization – From the “Both…And…” Mind

Posted on July 31, 2022 by complexified

I wrote this in 2011. Dear FB popped it up as a memory from a 2020 post. Needed now as much as ever… Now, as much or more than ever. How to run government (or any org)… .. think deeply … Continue reading →

Posted in Adaptive Capacity, Change, Complexity, Continuous Process Improvement, Creativity, Dialogue, Government Improvement, Innovation, Leadership | Tagged , , , , , , , , , | Leave a comment

A New Day for the Global Voice of Quality

Posted on July 5, 2014 by complexified

It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. The quality improvement movement grew from the … Continue reading →

Posted in ASQ, Change, Complexity, Continuous Process Improvement, Government Improvement, Innovation, Leadership, Quality | Leave a comment

Negentropic: The 2d Law of Thermodynamics and Sustaining Improvement Efforts

Posted on October 15, 2013 by complexified

ASQ has “graduated” me to the status of a “Voices of Influence Alumni” blogger.  Hopefully my advanced studies in Blogology have helped me, and those reading this blog 🙂 Recently, in his monthly “View From the Q,” ASQ Executive Paul … Continue reading →

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Innovation, Leadership, Quality | 2 Comments

“Moneyball Government” – Evidence and Trials in the “Court” of the Organization

Posted on August 21, 2013 by complexified

In the past year, several ideas have dominated the discourse on improving government.  A couple of months ago, the President called for improving the management and results of government.  A recent OMB Memorandum, M-13-17, specifically calls for “evidence based management” … Continue reading →

Posted in Adaptive Capacity, Change, Complexity, Continuous Process Improvement, Government Improvement, Innovation, Leadership | Leave a comment

Us vs. Them: Leading for the Org, or for the People?

Posted on August 21, 2013 by complexified

The following is a comment I wrote in response to someone’s notion that in leadership, you might WANT to put “people first,” but that you really have to put the goals of the organization first. So… First, there is a … Continue reading →

Posted in Adaptive Capacity, Change, Complexity, Continuous Process Improvement, Innovation, Leadership | Leave a comment

Turrell, Guggenheim, Wright, and Wrong.

Posted on June 26, 2013 by complexified

My family and I love the unique art of James Turrell.  When I learned that the Guggenheim museum in Manhattan was participating in a national retrospective of Turrell’s work, and featuring a new site-specific transformational piece, I went online and … Continue reading →

Posted in Adaptive Capacity, Change, Community, Complexity, Continuous Process Improvement, Creativity, Quality, Uncategorized | Leave a comment

The Good, the Bad, and the Ugly: Apple, Verizon, and Customer Service

Posted on April 17, 2013 by complexified

Like many people today, I own and use a variety of portable computing devices.  For the past two years, I have had an Apple iPhone 4, which I got on the first day they were offered by my wireless provider, … Continue reading →

Posted in Change, Continuous Process Improvement | 1 Comment

Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge

Posted on April 8, 2013 by complexified

Hi again, to all interested in process and organizational improvement.  After a personal leave from the blogosphere, I am back with my fellow ASQ “Voices of Influence.”  In this post, I am playing a bit of “catch-up.”  This post responds … Continue reading →

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Government Improvement, Quality | 1 Comment

Adaptive Behavior and Regulatory Compliance

Posted on April 8, 2013 by complexified

From 1976 to 2002, I worked as a Compliance Specialist for the U.S. Department of Labor’s Wage and Hour Division.  In that capacity, I enforced about 80 different laws, including Federal minimum wage, overtime, child labor, migrant farm labor, family … Continue reading →

Posted in Adaptive Capacity, Change, Complexity, Continuous Process Improvement, Government Improvement | 1 Comment

Complexity and Behavioral Health: EBP and PBE

Posted on June 25, 2012 by complexified

Three years ago I went to work as a Senior Advisor at SAMHSA, the Federal Substance Abuse and Mental Health Services Administration.  My job was to oversee process improvement efforts at the agency responsible for giving out $3billion a year … Continue reading →

Posted in Behavioral Health, Change, Complexity, Continuous Process Improvement | Leave a comment