Clear-Com Agent-IC 2.18.1 - App Store

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About Clear-Com Agent-IC

Clear-Com’s Agent-IC mobile app is designed for use with Clear-Com’s intercom systems such as the Eclipse HX Matrix Intercom, Encore Analog Partyline Intercom, and HelixNet Digital Network Partyline System. The virtual...

Clear-Com’s Agent-IC mobile app is designed for use with Clear-Com’s intercom systems such as the Eclipse HX Matrix Intercom, Encore Analog Partyline Intercom, and HelixNet Digital Network Partyline System. The virtual intercom control panel operates on all iPhone and iPads and connects from anywhere in the world over 3G, 4G and Wi-Fi/IP networks. Agent-IC delivers the same user experience as traditional intercom key panels. Even on the mobile device, the app is fully featured with Point-to-Point calling, Point-to-Multipoint group calling, Partyline, IFB communications with logic triggering, PTT (Push-to-talk), local cross-point audio level control, and notifications. All communication is encrypted to AES. AGENT-IC HOSTED BY ECLIPSE HX Agent-IC needs the Eclipse HX matrix intercom with virtual panel licenses enabled for operation. Accessing the app requires proper authorization and system pre-configuration from the organization’s system administrator using EHX. Once authentication is complete, authorized users can connect to their host Eclipse HX on iPhone or iPad as long as they are connected over any 3G, 4G and Wi-Fi/IP network. Agent-IC installation is simple. Download and install the app on the mobile device. Enter the passcode provided within EHX and authentication will begin. A unique and secure connection will be established between the device and the host Eclipse HX intercom system. Once verified, the user is ready to communicate with any traditional, IP and Agent-IC users on the host Eclipse HX network. AGENT-IC HOSTED BY LQ IP INTERFACES Alternatively, Agent-IC can directly connect to LQ IP interface devices in order to link to any one of Clear-Com’s partyline systems. By doing so, Partyline users can speak directly to a remote contributor user on Agent-IC. Accessing the app requires proper authorization and system pre-configuration via the LQ Core Configuration Manager (CCM). Once authentication is complete, authorized users can connect to their host Partyline system on an iPhone or iPad as long as they are connected over any 3G, 4G and Wi-Fi/IP network. Agent-IC installation is simple. Download and install the app on the mobile device. Enter the passcode provided within CCM and authentication will begin. A unique and secure connection will be established between the device and the host Partyline intercom system. Once verified, the user is ready to communicate with any traditional intercom user on the Clear-Com network.

Version History Improvement on Hybrid mode and fix for Apple Watch integration 2.18.1 May 12 Support for 2 simultaneous Intercom System connections (Gen-IC and HX System) with an hybrid keyset interface showing both Gen-IC Channels and HX keysets. This allows to communicate with users on the Gen-IC party line system and to users connected to an HX Frame from the same Intercom Session. All HX Connection configuration is done in Gen-IC using the new IVC-Link port mapping to gen-IC user. Skyport port user or local user can leveraging this feature making the connection to HX seamless for the app user. 2.18 Mar 25 Update user's guide to include Priority Channel 2.17.1 12/24/2025 New Major Feature - Priority Channel 2.17 12/16/2025 New Feature to allow Audio Device selection overrides 2.16 10/01/2025 Fix issue causing no audio being received when only 2 parties are connected using Gen-IC/LQ Connections type specifically. 2.15.2 09/23/2025 2.15 Maintenance release including multiple corrections and minor improvements 2.15.1 09/16/2025 The new version introduces better audio encryption with a new indicator. It includes various bug fixes and alignment with latest IOS devices 2.15 07/30/2025 Fix for audio cuts occurring sometimes during silence in-between words. 2.14.1 02/10/2025 - Support of seamless integration of cloud managed profiles (SkyPort), allowing the virtual clients to receive cloud profiles automatically upon updates in SkyPort without manual intervention - Bug fixes amongst them: audio level lowered significantly when using wired headset 2.14 01/08/2025 - Password strengthened from 10 characters to 32 characters - Ability to logout remotely a virtual client from the matrix - Addition of “Useful Links” menu which gives access to Terms of Service, Privacy Statement and Knowledge Center - Collection of EHX version for analytics - Major bug fix * Block screen mirroring for right to left languages (e.g: Hebrew) (iOS) 2.13 04/10/2024 This version contains: - Cloud support for interoperability (easy sharing of settings and profile connection) across all your devices running Agent-IC and Station-IC v1.3+. - Support of iPhone 14 along with iOS 16.x - Support for bluetooth on iPhone 14 - Correction of the LTE IPv6 network issue where some ranges where incorrectly detected as IPv4 - Support of DNS name validation as server location 2.12 05/25/2023 This version is a rebuild from Agent-IC 2.9 with upgraded developer tools. It serves as a temporary patch before the deployment of the stable new release. 2.11 05/03/2023 Agent-IC 2.10 for IOS. New feature to support sharing connection profiles and settings between all your devices and platforms. Includes Identity management (with authentication) that will open up to a lot of features in the future. and multiple improvement to support latest OSes and devices. 2.10 04/20/2023 Fix UI issue for iPhone Max pro 2.9 06/26/2021 Various Bug fixes including audio issues on M1 or when running in background Support for 24 keys on small iPad with Scroll control. 2.8 06/03/2021 Add support for 24 keys on iPad 8th gen and iPad air 4th gen. 2.7 12/18/2020 Fixes several issues related to performance and stability Add Support for Dark Theme 2.6 10/23/2020 Activation Code configuration (For future use) iWatch issue resolved Microphone activation issue resolved Adapt for latest version of IOS 2.5 05/28/2020 Fixes issues with IPV6 networks and update to support latest IOS and devices 2.4 10/17/2019 Add Apple Watch support Several Fixes 2.2 09/13/2018 2.1 Bring IOS version to Android Level (Demo mode, ...) 2.1 Add IPV6 Cellular network compatibility 2.1 01/14/2018 Agent-IC 2.0 adds a multitude of new features to the industry praised mobile App Agent-IC 1.0 First it adds LQ connectivity and Party-Line mode of operation (with Role based keysets configuration). This allows Agent-IC to potentially have access to all LQ Channels. These channels can be connected to Analog (Encore) and Digital (HelixNet) Party-Line system as well as to several other audio resources and GPIO. Roles can be configured and assigned to Agent-IC accounts to control the access to LQ Channels and operations. Also Agent-IC 2.0 support the following new features. - 2 profiles (configuration presets) from each mode or operation (EHX, LQ/Party-Line) - Keyset Layout fully configuration through roles in LQ mode - Shortcut menu on main screen for IOS device supporting 3D touch - Channel Events and Call events in LQ mode 2.0 10/26/2017 This Version has the following Fixes and improvements. 1- It fixes an issue with audio on iPhone 6S. 2- It support 23 keys on iPad Pro 1.2 01/19/2016 This Version is an update for IOS 9. It also includes minor enhancements in detecting errors during the connection process. The User guide was also updated. 1.1 11/19/2015

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Previous Versions

Here you can find the changelog of Clear-Com Agent-IC since it was posted on our website on 2016-11-05 17:28:11. The latest version is 2.18.1 and it was updated on 2026-06-23 13:28:48. See below the changes in each version.

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