EZ Assist Client App

For Our Home Care Clients and their Caregivers

What is EZ Assist?

EZ Assist is an application that clients and caregivers who receive home care services from Circle of Care can download to a smartphone, in order to access:

Schedule Visibility: View all your Circle of Care appointments and services, including the names and photos of the PSWs coming to visit you, and the dates and times of your upcoming appointments.
Appointment Cancellation: Initiate an appointment cancellation without needing to call your Service Coordinator.
Care Plan: Directly access details of your care.
Appointment Updates: See information about schedule or PSW changes and confirmations that an appointment has taken place.

Download the App

The EZ Assist app has been built to be compatible with mobile devices running on iOS13 or later (on a minimum iPhone 6S phone for Apple devices) and Android 6 or later for Android devices.

If you have an Android device

(Android 6 or later)

Google Play does not have this app for download. This means you will have to go to the link below and download the app directly to your device from that location, following the below instructions.

Download for Android

If you have an Apple device

(minimum iPhone 6S phone)

Please go to the App Store and search for “EZ Assist,” or click the button below.

Download from the App Store

Android Instructions

After clicking Download for Android, click “Download Anyway.”
Once the file preview opens, look for a “Download” button at the bottom right of the screen (typically represented by a download icon). Tap on the download button. You can monitor the progress in your notification bar.
Once the download is complete, swipe down your notification bar and tap on the downloaded APK file or navigate to Files > Downloads and tap on the file manually.
A warning message may appear, informing you that this type of file can harm your device. Confirm by tapping Install. Wait while the installation process completes. This may take a few moments. (If you are unable to install, you will need to allow installations from unknown sources. To do so, go to step 7 and follow the instructions).
During the installation, you may be asked to grant certain permissions to the app. Tap Allow to grant all necessary permissions.
After the installation is complete, tap Open to start using the app or find it in your app drawer. If you do not see the “Open” button, navigate to Apps in your settings or the app drawer to find and launch the app.
Allow Installation from Unknown Sources
- For Android 8.0 (Oreo) and later:
  - Go to Settings on your device.
  - Navigate to Apps & notifications > Special app access > Install unknown apps.
  - Find the app (e.g., Chrome, Drive, or the app you used to access the file) and toggle on Allow from this source.
- For Android 7.0 (Nougat) and earlier:
  - Go to Settings > Security.
  - Enable Unknown sources by toggling the switch to allow installations from unknown sources.
  - Confirm the action by tapping OK when prompted.
Troubleshooting Tips
- If you encounter issues, such as the file not downloading, make sure:
  - Your internet connection is stable.
  - Ensure that you have enough storage space on your device.
  - Double-check that the Unknown sources option is correctly enabled.
  - If you continue to have issues, please contact us at info@circleofcare.com.