Install Live Chat on your website! Chat with your website visitors, monitor website traffic and…
Provide real-time support and keep your visitors engaged around the clock with onWebChat, a powerful live chat plugin combined with an intelligent AI chatbot.
onWebChat integrates seamlessly with WordPress and WooCommerce, allowing you to chat with website visitors in real time, automatically answer common questions with AI, monitor visitor activity, and convert more visitors into customers.
With the new WooCommerce integration, your AI chatbot can automatically sync your product catalog and respond to product-related questions using real product data — including product names, descriptions, and links. No manual training required.
We offer a 100% free plan packed with essential features. When you sign up, you’ll also receive a 1-month free trial of our Pro AI Plan, so you can test all advanced AI features with no risk. Explore our plans.
Getting started takes less than a minute. Simply install the onWebChat plugin and sign up for our service
Special Offer: Enjoy a 1-month free trial of our Pro AI Plan by signing up today. Plus, test the AI chatbot with 50 free bot credits. Compare all plans here
Key Features & Benefits:
AI Chatbot: Provide instant, automated support 24/7.
WooCommerce Integration: Automatically sync your products so the AI chatbot understands your catalog and answers product questions accurately.
AI Text Correction: Improve replies and fix writing errors effortlessly.
Customizable Widget: Fully personalize the design to match your brand.
Real-Time Monitoring: See who is on your website and what they are doing.
Mobile Support: Manage chats on the go with iOS and Android apps.
Live Chat Triggers: Automatically engage visitors based on their behavior.
Department Routing: Route chats to the right team or agent.
Chat Ratings: Collect instant feedback from your visitors.
Typing Insights: See what visitors are typing in real time.
Transferability: Easily transfer conversations between agents.
Metrics & Analytics: Track performance and improve your support strategy.
Data Security: GDPR-compliant and SSL-secured.
…and much more!
Enhance the Customer Experience:
Free real-time chat with your visitors
Fast 24/7 answers to every question with the AI chatbot
Offline email messaging when agents are unavailable
Seamless in-page chat integration
Easy file sharing during conversations
Your customers will love the speed, convenience, and always-available support.
Need Assistance?
Have questions? Chat with us directly on onWebChat!
Screenshots
Live Chat Dashboard — manage all conversations in one place
Real-Time Visitor Monitoring — see who's on your site and engage at the perfect moment
WooCommerce Integration Settings — sync your product catalog for AI-powered support
Live Chat Widget — clean, customizable, and mobile-friendly
Is onWebChat free?
Yes! No credit card is required. Our Free Plan includes almost all core features and is a great fit for most small businesses. New accounts also receive a 1-month free trial of the Pro AI Plan and 50 AI bot credits to test the full AI chatbot experience.
How does the WooCommerce integration work?
If WooCommerce is installed, you can enable automatic product sync in the onWebChat settings. Your AI chatbot will learn your product catalog — names, descriptions, and links — and use that information to answer customer questions accurately. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time.
Is my WooCommerce data safe?
Absolutely. Product sync is secured with HMAC-SHA256 authentication and a unique secret key. Only essential product data (name, description, URL) is synced — no customer data, orders, or payment information is ever transmitted.
How does the AI chatbot work?
You provide training data in the form of questions and answers. The AI chatbot uses this data (plus WooCommerce product info, if enabled) to answer visitor questions automatically — in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started.
What does the Pro AI Plan include?
Everything in the Free Plan, plus: AI chatbot, AI tools, unlimited chat history, operating hours and white-label (remove the onWebChat branding).
How is the AI chatbot priced?
After your free 50 credits, AI chatbot access requires the Pro AI Plan. Bot credits start at $6 for 200 chat sessions, with volume discounts available.
Does the AI understand multiple languages?
Yes. The AI chatbot can understand and respond in your visitor’s language — regardless of the language your training data is written in. It also handles typos and informal phrasing naturally.
Can I show or hide the chat widget on specific pages?
Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings.
Can I hide the chat widget when I’m offline?
Yes — simply deselect “Use Offline Form” in your dashboard to hide the widget when no agents are available.
Is there a white-label option?
Yes. The Pro AI Plan lets you remove the onWebChat logo from the chat widget.
Can I monitor visitor activity in real time?
Yes. The real-time monitoring dashboard shows who is on your site, their location, what pages they’ve visited, and more — so you can proactively start conversations at the right moment.
Can chats be transferred between agents?
Yes. Active conversations can be transferred to any available agent at any time.
Can I invite visitors to chat?
Yes. Use automated chat Triggers based on visitor behavior, or manually invite any visitor from the monitoring dashboard.
How secure is onWebChat?
All chat data is encrypted with SSL. Product sync uses HMAC-SHA256 authentication. onWebChat is fully GDPR compliant.
Which languages are supported in the dashboard?
The dashboard supports English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek, and Turkish. The chat widget text can be fully customized in any language.
I can’t connect with my email and password — what should I do?
If your connection is blocked (for example, by a firewall or server restriction), use your Chat ID instead. You can find it in the onWebChat Dashboard or in your registration email.
ChangeLog
3.5.3
3.5.2
3.5.1
3.5.0
- NEW: WooCommerce Product Sync — automatically sync products for AI chatbot training
- NEW: Bulk product sync with background processing
- NEW: Real-time product updates on create, edit, and delete
- NEW: Admin UI for WooCommerce integration settings
- Improved AI chatbot with product knowledge capabilities
3.4.1
- Tested on WordPress 6.8; updated plugin texts
3.4.0
- Bug fixes and security improvements
3.3.2
3.3.1
- AI chatbot support and bug fix
3.3.0
3.2.0
3.1.0
- JavaScript API commands support
3.0.4
3.0.3
3.0.2
- Show/hide chat widget on selected pages — bug fix
3.0.1
- Added ability to show/hide live chat widget on selected pages
2.0.2
- Support for new Chat ID format
2.0.0
- Login by email/password or Chat ID
- Option to show/hide live chat widget
1.0
