Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
For individuals starting out
1 seat included
30 days chat history
FAQs & canned responses
iOS and Android mobile apps
Unlimited conversations
Widget customization
Buttons for social chat channels
AI Support Agent available
For professional individuals
1 seat included
Unlimited chat history
Shopify & WooCommerce full sync
Email, Facebook Messenger & Instagram integration
Live translation
Remove Chatway branding
AI Support Agent available
For small teams
4 seats included
Automation & Workflows - Engage visitors and automate tasks with smart triggers & rules.
AI Support Agent available
For growing businesses
10 seats included
Multiple widgets
Multiple inboxes
Priority support
AI Support Agent available
Only pay when the AI resolves the conversation. Unresolved chats aren’t charged.
Available 24/7
Respond in multiple languages
Trained on your own content
Reduces support workload instantly
1,000+ Five-Star Reviews 
Monthly price billed yearly
Seats included
Unlimited chat history
Unlimited conversations
Install on unlimited websites
iOS and Android mobile apps
Unlimited contacts
Real-time visitors insights
Automations
Multi-widget support
Setup multiple inboxes
Display FAQs
Canned responses
Chat transcript
Agent custom availability
Private notes
Reminders
Automated greeting message
Working hour automation
Post-chat automated surveys
Custom workflows for sending messages
Auto-resolve / End chat via triggers
Automatically assign tags & custom data
Auto-add private note or reminder
Shopify deep integration
WooCommerce deep integration
View customer orders
View cart details
Customer email sync
Product sharing in chat
Coupon sharing in chat
Order status sharing
Email notifications for unread chats
Mobile and desktop push notifications
Live conversation translation
Translate widget into multiple languages
Buttons for social chat channels
Facebook Messenger integration
Email integration
Instagram integration
Mailchimp integration
WordPress plugin
Shopify app
Wix app
Square app
BigCommerce app
Ecwid app
Big Cartel app
Duda app
Thinkific app
Nuvemshop app
Tiendanube app
Shoptet app
Any website
Contact form
Custom contact fields
Widget design customization
Triggers
Custom chat icon
Widget's custom visibility
Page targeting
Country targeting
Separate settings for mobile & desktop widgets
Analytics
Custom segments
Custom visitor data
Tags
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Smooth and easy. Simple interface and a good way to engage with potential customers.
Founder, Coach Social
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Yes, you can explore all premium features of Chatway with our 14-day free trial. It’s a risk-free way to experience the advanced capabilities and decide if they meet your business needs.
Yes, the Free plan is completely free and includes the listed features. There are no hidden charges.
Yes. If you’re not satisfied, you can contact us within 30 days of your purchase and receive a full refund.
Absolutely! You can upgrade from the Free plan to Solo, Team, or Plus at any time to access advanced features and more seats for your team.
Yes, you have the flexibility to cancel or downgrade at any time. Changes will take effect at the end of your billing period.
Chatway’s AI is trained only on the data sources you provide like text and website links. It uses the data you provide to answer customer questions instantly, in natural language, and in multiple languages.
It handles repetitive queries automatically, guides visitors to the right information, and seamlessly hands off complex conversations to your team when needed.
You stay in control, you can decide when the AI responds, and take over any conversation at any time.
Yes, it can. Most support teams spend a lot of time answering the same questions again and again. Pricing details, refund policies, product information. These conversations are important, but they do not always require a human response.
Chatway’s AI Support Agent takes care of these repetitive queries around the clock. It gives instant answers based on the data sources you provided, so customers get the information they need without waiting in line.
This means your team can spend less time on routine questions and more time helping customers who truly need personal attention. It reduces pressure, shortens response times, and helps prevent burnout.
The AI Support Agent is available as an add-on to any Chatway plan, including the Free plan. Every account receives 10 free AI conversations to get started.
After that, you can purchase AI credits based on your usage. Scale up as your support volume grows, and stay flexible when it doesn’t.
There are no forced plan upgrades. No hidden commitments. You simply pay for the AI conversations you use.
The Free plan is perfect for individuals and small teams starting out. It includes 1 seat, unlimited conversations, widget customization, social chat buttons, and mobile apps helping you engage customers at no cost.
Paid plans unlock advanced features such as unlimited chat history, email integration, live translation, real-time visitor insights, and automation workflows, enabling faster responses and more personalized support.
With the live translation and multilingual widget included in paid plans, you can chat with customers in their preferred language. This makes it easier to serve a global audience and build stronger relationships.
Multiple widgets let you tailor customer experiences per website or business unit. For example, you can set up one widget for your main site, another for your e-commerce store, and a separate one for your support portal - all managed under one dashboard.
With paid plans, you can create automation rules to welcome new visitors, route conversations to the right agents, send follow-up reminders, or trigger personalized messages based on visitor behavior.
