Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Agent routing is a live chat feature that automatically directs incoming chat requests to the most appropriate or available support agent based on predefined rules.
An AI Copilot in live chat is an artificial intelligence assistant that works alongside human agents, providing real-time suggestions to help agents handle inquiries more efficiently.
An AI Support Agent (often referred to as an AI chatbot or virtual assistant) is a fully automated virtual assistant powered by artificial intelligence, designed to handle customer inquiries, provide information, and resolve common issues without human intervention.
An API (Application Programming Interface) is a set of rules, protocols, and tools that allows different software applications to communicate and exchange data.
Asynchronous messaging in the context of live chat allows customers and agents to communicate over an extended period without requiring both parties to be online or actively participating simultaneously.
Auto assignment is a feature that automatically assigns incoming chat requests to available agents based on predefined rules.
Automated chat replies are predefined messages or responses that are sent automatically to users based on specific triggers or keywords.
Automation rules are a set of conditions and actions configured within a live chat system that automate various processes.
Average Resolution Time tracks how long it takes to fully resolve a customer’s issue from start to finish. It’s a critical measure of operational efficiency.
In live chat and customer service, a backlog refers to the accumulation of unresolved or unassigned support requests or chat conversations.
In live chat, bounce rate measures how many visitors see your chat widget but leave without engaging. It’s a key metric that reveals whether your widget timing, design, or messaging is turning users away.
Business hours in live chat define the specific timeframes during which your support agents are available to respond to live chat inquiries.
A Call-to-Action (CTA) is a prompt on a website or in a message that encourages users to take a specific desired action.
Canned responses are predefined messages that agents can quickly insert into a chat conversation to answer common questions.
A chat transcript is a complete, written record of a live chat conversation between a customer and a support agent or chatbot.
A chat widget is the small, interactive icon or window embedded on a website that allows visitors to initiate a live chat conversation with a support agent or chatbot.
Chatbots are digital assistants that automate customer interactions and provide instant responses. They’re ideal for handling simple, repetitive queries and improving response times without overloading your support team.
Conversational AI goes beyond basic automation by enabling intelligent, human-like conversations. It understands intent, learns from interactions, and adapts responses in real time to deliver smarter support at scale.
Conversion rate is the percentage of website visitors who complete a desired action (a "conversion"), such as making a purchase, filling out a form, or initiating a chat.
Country targeting in live chat allows you to display or customize the chat widget and its messages based on the geographical location of your website visitors.
CRM (Customer Relationship Management) integration connects your live chat system with your CRM software for data exchange between customer interactions in chat and their corresponding CRM records.
Custom chat widget branding refers to the ability to personalize the appearance of your live chat widget to match your company's brand identity.
A custom trigger is a specific condition or event that, when met, automatically initiates an action within the live chat system.
Customer Effort Score tells you how easy it was for users to get help, because low-friction support keeps customers coming back.
Customer Satisfaction (CSAT) gives businesses a direct line into how customers feel about individual experiences.
Customer tags are labels or keywords assigned to chat conversations or customer profiles to categorize them based on specific attributes, interests, or issues.
Data privacy refers to the protection of personal information and ensuring its appropriate collection, storage, and usage.
A data retention policy outlines how long chat transcripts, customer data, and other information collected through the live chat system will be stored and managed.
Deep e-commerce integrations connect live chat directly with your e-commerce platforms like Shopify or WooCommerce.
A delay trigger in live chat refers to a condition that activates a specific action after a visitor has spent a certain amount of time on a page or your website.
